How do I renew Photoshop.com membership? And poor support service.

  • 1
  • Question
  • Updated 9 months ago
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Removing Photoshop.com service category

Does anyone know where to update account information to renew a Photoshop.com membership? I contacted the chat who didn't know and gave me a phone number not on the website. After being on hold and multiple failed attempts to explain the issue, the rep asked for my credit card but told me he couldn't tell me where to update. He said I could find it myself but also couldn't tell me if it was on Photoshop.com or Adobe? Anyone have any ideas?

Then after being on the phone for an hour, they hung up on me.
Photo of Kelly Hynek

Kelly Hynek

  • 3 Posts
  • 0 Reply Likes
  • EXTREMELY FRUSTRATED

Posted 6 years ago

  • 1
Photo of Amreek

Amreek, Employee

  • 160 Posts
  • 6 Reply Likes
Hello,

Apologies for all the inconvenience you had to face.

I checked your account, and you already have the Basic 40 GB membership.

Please let me know if there is anything else you would like me to do, and i can forward it to the right teams.

Regards
Photo of Chuck Schultz

Chuck Schultz

  • 1 Post
  • 0 Reply Likes
how do I renew my light  room and photoshop for 9.99 per month?

This conversation is no longer open for comments or replies.