Twice now that I have Abode customer representatives being condescending toward me. They kept arguing with me. I followed one of the technicians' instruction to upload my pictures from my hard drive to the Abode Creative Clouds, so I can continue my editing in Lightroom and storage in the cloud. I followed her instruction to create a "Collection" within Lightroom cloud and copied the metadata files and pictures into the collection to be stored into the cloud. Thinking that I am good since I followed the expert's advice, I decided to delete my pictures from the hard drive, now all my pictures are gone from Lightroom. Every pictures I clicked on Lightroom said "File cannot be open". Then I looked, all the pictures are inaccessible from Lightroom. Then I called Adobe customer service and their technicians kept trying to talk over me and treating me like I am a 5 years who needed a timeout. Then he told me that he can't help me because all their tools are down.....5 months are editing are now gone....Adobe, you have one of the worst customer service I have received.