Photoshop: Polygonal Lasso Tool closes too easily on MacOS 10.9 with Wacom tablet

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  • Updated 4 years ago
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  • (Edited)
Hello, I recently upgraded to Mavericks, and I have a MAJOR problem that is giving me problems.

The Polygonal lasso tool using a Wacom tablet. The lasso too decides to close the mask before I want it to. This happens constantly when trying to mask object with the Polygonal Lasso tool - forcing me to use a mouse when working.

I hope this will be adrdessed and fixed soon. There ́s no way for me to roll back the Mavericks upgrade, but as it is right now, Photoshop isn ́t working optimal in Mavericks for me.
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joachim barrum

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Posted 5 years ago

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Chris Cox

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Somehow Photoshop is seeing a double click event - which means that something in MacOS 10.9 or the Wacom driver has changed and is feeding in double clicks when you don't expect them.

Check the tablet settings, it's possible that the rocker switch on the pen is set to double click and you are accidentally triggering it as you work, or that the double click time for the pen is set short and you are triggering that too easily.

And you'll have to bear with Apple while they fix the many bugs in MacOS 10.9, and third parties who have to fix drivers, plugins, and some utility applications.
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joachim barrum

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I ́ve been studying this now for a while now and it ́s actually not doing a double click...its more intricate than than. Photoshop, or the wacom tablet, I don ́t know what ́s causing it. But, what happens is, some times, very sudden, the next line you are going to do on the polygonal lasso never appear. It doesn ́t just auto complete (as a double click), the next line just never shows up. And you can move the pointer wherever you want, the lasso just waits/stops, but the next click you do, then completes the lasso wherever your last lasso click was last. So, it seems Photoshop gets a stutter or something and decides to end the lasso process on your next click, so it ́s not an auto double click.

Btw, I turned of double click on the wacom pen, that ́s not what is causing it...I ́ve troed everything I can think of. Its seems like a bug, the way it happens.

thanks for answering. I hope whatever causing it will be fixed soon. It ́s a huge problem when working with the lasso tool, which I ́m very dependent on.
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Erick Flesey

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Yes me too... I'm the senior designer at my company and this bug is killing me. You have described this issue perfectly. Can't wait for Apple, Adobe or Wacom to address what I'm sure is a MAJOR problem in the creative community.
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Gabriel Gralato

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Im having EXACTLY the same problem! And dont know how to fix it too...
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IT ADMIN

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+1

Same issue here. Updated to 10.9.1 and Latest Creative Cloud updates (the christmas holiday edition) at the same time and got the described issue. (Unfortunately, since it means it opens the door for Adobe employees to hint at issue being anything but their own. Exhibit A above.)

Will try to isolate the issue down further.
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IT ADMIN

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Ok, so all our 13 iMac's with Wacoms experience this issue.
It does not happen with FireWorks so, to me, it looks like a pretty clear case for this being a Photoshop specific bug. Here is my error report:

Issue: When performing multiple clicks with the polygonal lasso tool in Photoshop it will randomly activate and perform the current selection before you have double-clicked.
Configuration:
Adobe Photoshop 14.0 x64
OS X 10.9.1
Intuos 3
Wacom drivers: latest and earlier versions alike.
Fireworks 12.0.1.274
Troubleshooting:
Updated Wacom drivers.
Tested on multiple machines.
Verified no "double-click" action is set to pen buttons.
Verified that the pologynal lasso tool works as intended in Adobe FireWorks.
Conclusion:
Since the lasso tool works in Adobe FireWorks the logical conclusion is that a recent Adobe Photoshop update has introduced this incorrect behaviour.

Recommended action:
Adobe, please replicate, isolate, correct and ship an updated version that restores this basic functionality for your creative professional users.

The blame game:
Adobe, please stop blaming other vendors before even looking into your own code.
I have not tested the latest version of Photoshop in 10.8.5 and if it works there, I totally would follow the logic that OS X 10.9 introduced code changes causing the issue. However, since the tool works fine in Fireworks, we already know it is within adobe's reach to fix the behaviour (for example by chainging PS code to be more like Fw code).
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Chris Cox

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We did look at our own code, and we looked at the fact that it worked on MacOS 10.6, 10.7, and 10.8, but only broke with the introduction of 10.9. We also looked at the described problems, which could only come from the events given to Photoshop by the OS and drivers.

Fireworks doesn't share code with Photoshop, and comparing them doesn't mean a thing. (that's like saying a skateboard runs when wet, so your BMW should run with water in the gas tank)

We are continuing to work with Apple to identify and resolve all the bugs introduced with MacOS 10.9.
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Tim Sheridan

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Thanks Chris for giving us an update on the effort. It helps us to remain patient knowing that it is, in fact, still being worked on. I will also contact Apple to let them know that I have rolled back to Mountain Lion for work purposes and encourage them to take this buggy behavior seriously since a huge number of Mac users are also Adobe product users. I know I am not alone in rolling back the OS and Mavericks is known for other bugs as well, like slow response time in finder.
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joachim barrum

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Or like the fact that quick view suddenly won ́t take 10% of the video codecs it did in Mountain Lion. I don ́t know if Apple thinks this is evolution, but to me upgrading felt like a "devolution" in so many areas. And rolling back gave back so much I had to sacrifice in the new OS, in general and especially in Photoshop... I hope it will be fixed in time, since Apple doesn ́t sell their old OS ́s and pretty much stops all development on them, you have to update sooner or later.
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mary

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same problem running windows 7 using a wacom intuos 3, which worked perfectly until cc 2014.
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Chris Cox

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This topic is about an issue on MacOS, that was solved quite a while ago...
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Daniel Bleifus

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Well I use a mouse and have tried all thing anyone has said still have bug
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joachim barrum

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I ́m glad you wrote a bug report, lets hope Adobe reads and fix this bug in the next photoshop update.

Just to throw in some extra info. The bug isn ́t caused by the latest Photoshop update. It happens in Photoshop in combination with OSX Mavericks. I downgraded to Mountain Lion and the problems disappeared. And I have the latest Photoshop update.

But the bug should be fairly easy for Adobe to reproduce, as I think it happens to everyone that has Photoshop in stalled on a Mavericks machine and uses the Wacom tablet.

It does not occur when using a mouse. But the fact that it works in other Adobe programs proves its not only based on the Wacom Drivers and can be solved by Adobe as well.
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Chris Cox

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So far it also only seems to happen with Wacom tablets, on 10.9.
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joachim barrum

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Yes, you are right. 10.9 and 10.9.1 Mavericks in general with a Wacom tablet in Photoshop only..but it happens to all Wacom tablets and all their drivers. It doesn ́t happen as a general thing on 10.8. Maybe some users have experienced it, but on 10.9 it seem to happen for pretty much everyone.

Is this something you are trying to track down? ...or Wacom ? They have not responded to any of my bug reports. I ́m desperately looking for some acknowledgement and that someone is trying trying to fix this bug.
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Chris Cox

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Yes, along with several other 10.9 specific issues (several of which involve the Wacom driver). Sorry we can't give play by play updates.
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Daniel Bleifus

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It dose with a mouse.
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Daniel Bleifus

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I use a mouse not a tablet !!!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Then you are seeing a different issue/conflict and should start a new topic.
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Daniel Bleifus

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No new conflict same one from when Installed CS6 the lasso tool closing early.... I have not changed issue from the first time I came here looking for help! I still have the same bug as day one. why start a new one when the old isn't fixed!!!! you or adobe has yet to fix or help!!!
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Chris Cox

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If you are using a mouse, then it is a different issue from this topic - which is about a wacom tablet issue. The wacom issue was fixed months ago.
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Hemda Amit

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This reply was created from a merged topic originally titled
PHOTOSHOP: Polygonal Lasso tooll closing too early.


hey, it's been for a month now that the polygonal lasso tool is slow and closing the path after three or four clicks, I thought it would be fixed after the last update i did (two days ago) but it just got worse.
I'm working on an iMac with the up to date cc photoshop with intuos 5 wacom.
help any one?
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Chris Cox

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Ever since you upgraded to MacOS 10.9, I'll bet....
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Hemda Amit

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How do i downgrade?
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joachim barrum

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If you have a Time Capsule backup you can restore a backup from before you upgraded to Mavericks. If not you have a problem, because Mountain Lion can ́t be bought anymore...then you just have to hope there will be a fix some day. Make sure to send a bug request to Wacom as well...It ́s uncertain if this is Wacom of Adobe ́s responsibility, Wacom isn ́t as good at listening to customers so they need a lot of complaints to take it seriously. http://us.wacom.com/en/support/contac...
and also complain in there forums.
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Gert Pannecoucke

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I think it's a photoshop cc problem. I also upgraded to Mavericks and when i reinstalled my photoshop Cs4 the lasso tool works fine!
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Tim Sheridan

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It has become so difficult to use Photoshop CC in Mavericks and with a Wacom tablet that I have added a separate drive with Mountain Lion OS and Photoshop CS6 installed in order to get any work done at all. Time is money and this bug is way too costly to just wait around for Adobe, Apple, and/or Wacom to find a fix. I am not convinced that any of them are really working on it as there seems to be no information updates from any of them - only info available is from user forums and it is just a growing list of frustrated users with no solutions. This problem was revealed a long time ago - plenty of time for users to at least hear form someone that it is being worked on aggressively. P-Lasso tool is probably one of the most used tools in the suite. When I talked to a 'live' support person at Adobe, they alluded that it is some sort of permissions problem-- HUH? they said we will all know WHEN/IF they come up with a solution and to just watch for update notices. That was helpful? I am losing confidence in all of the 'cloud' products from everyone - Oh, for the old days, when we had discs in hand and could troubleshoot or revert to previous versions of our professional tools quickly so we can get back to making a living!
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Chris Cox

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No updates other than the posts we keep making saying that we're working with Apple and Wacom on the bugs in MacOS 10.9?
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Tim Sheridan

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I hope everyone is also looking into possible bugs in Photoshop and Wacom too, not just OS 10.9. It is possible.
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IT ADMIN

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I just got a report from one of my guys that the latest updates from Adobe seems to fix this behaviour!

Can you guys confirm as well?
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Chris Cox

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We haven't yet released any updates since 14.2.
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Tim Sheridan

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The last update offered to me via Creative Cloud Manager was 13 days ago and I have seen no new update alerts since then. As of yesterday, the polygon lasso problem was still very much a problem in Mavericks when working on click by click selections. I had to bail out of Mavericks/Photoshop CC and restart to my alternate Mountain Lion hard drive with PS-CC installed. Previously, I had Photoshop CS6 installed in the Mountain Lion OS... now with PS- CC it seems to be more stable and working well enough to get work done. If there were any updates that fixed problems, it may have been for M-Lion. It's a real pain to go back and forth between OS drives. I am now contemplating taking all apps back into Mountain Lion drive so bouncing between them is unnecessary.
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Erick Flesey

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I have a quick little workaround that seems to work every time. When you are in Polygon Tool mode, instead of clicking from point to point (where the problem occurs), just click and hold for a sec or less before clicking to the next point. I even wiggle my pen a little bit as I'm holding down before my next click and it's quite effective. I know it sounds annoying, but we all have to pay bills with skills and this works for now.

When the only other options are to downgrade or some other step to detriment, which is impossible from the cloud, this is a feasible alternative

Hope this helps all of you.

Erick Flesey
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Gabriel Gralato

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I just upgraded photoshop, and it seems that the problem with the lasso tool is over...
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Edo R

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I bought a late 2013 Mac and it cames with Mavericks, so I could not downsteep to mountain, in my work I need the Polygonal selection tool....just a sh.t,

I'm looking to get a license, now I have trial one, but as I see in the forums I'll wait

Maybe they haven't tested enought their products before but, I know many people with the same issues and they say that new update doesn't work at all...probably next computer will be a windows pc

Notice...a friend is using the cs5 version and it works properly....its not the same but...it works

salut!

Excuse for my English
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BusterOne

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Anyone who recognises that the lasso tool works a little bit better after the
update today (Photoshop 14.2.1)?? In my opinion, it seems to work better, but not perfect yet.
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Edo R

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Friends have not updated to 14.2.1...they're still in 14.2....so I'm gonna ask about last update, I will notice later....meanwhile I'm not gonna buy....

and polygonal lasso....How does it works? Its still autoclosing?

Thanks!
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BusterOne

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I just tested it for a minute, first try it closed the mask after 5 points. Second try, which i did a little bit slower it worked fine. But could even be imagination by myself :) But the line is still invisible sometimes.
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Edo R

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Oh!...I've visited adobe's page's which explain the fixed bugs from 14.2 and nowhere says anything about the polygonal lasso tool...

thanks buster

have a nice day!
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joachim barrum

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Im curious if the latest update to Mavericks 10.9.2 helps anything, or if I should stick with mountain Lion. I ́m also curious what is being done to address this problem and the Keystroke bug in Mavericks - we haven ́t heard anything for quite some time now.
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Chris Cox

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10.9.2 fixes some known issues, but not many of them affecting Photoshop. (I'm still running 10.8).

We're constantly working on these issues - and they take time. Plus sometimes we have to wait for other parties to finish their research/fixes/testing.
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joachim barrum

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ok , thanks for the information. I ́m glad its still under investigation.
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Mike Shaw, Employee

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Official Response
A plug-in to work around this issue is available at bit.ly/NzQly1 this plug-in works with both CS6 and CC.
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Hemda Amit

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Hey, I tried the plug-in and it's not helping the problem... :(
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joachim barrum

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thats sad to hear :(
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IT ADMIN

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If only there was some kind of way for Adobe to get access to Apple's new operating systems more then 6 months before public release, so you could test that your software will work before your customers run into functionality issues with basic tools.. Oh wait.. They have that: https://developer.apple.com/programs/...

Also, the lasso tool still works fine in FireWorks, so it kind of indicates that it is possible for Adobe to fix this without involving other parties.
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Chris Cox

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Just because we have early access, and report a lot of bugs, does not mean that those bugs will be fixed before the OS ships.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Thanks for reporting this issue and your help with troubleshooting. We appreciate your patience and willingness to work with us.

Here's our official document and workaround for this issue:

http://helpx.adobe.com/photoshop/kb/p...

Menus, shortcuts, Lasso tool, and/or Photoshop stop working when using a Wacom tablet | Mac OS

When you use Photoshop with a Wacom tablet, one or more of the following may occur:

• menus, panels, or dialog boxes turn white and become unresponsive
• keyboard shortcuts stop working
• lasso tool selections close prematurely
• Photoshop becomes unresponsive
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BusterOne

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IT WORKS!!! I tested it right now and I can say, the polygon lasso tool works just like it should, excellent! Hope the issues get upgraded in future without using the plug in, but if not, it's a good solution.
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Erin Livengood

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This worked for me too! What a relief!
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Daniel Bleifus

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this don't work!!
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Amanda Thomas

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This reply was created from a merged topic originally titled
Photoshop CC: The lasso tools keep closing the selection prematurely on MacOS 10.9.


I basically can't make selections because all the lasso tools with close the selection prematurely. As im drawing or clicking points to make a selections, the dotted line indicating the path disappears and after a moment closes the selection.
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Zack Hill

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This reply was created from a merged topic originally titled
Photoshop CC: POLYGONAL LASSO Won't let me set more than 5 points before it closes automatically :(.


Photoshop CC version 14.1.2. Polygonal Lasso Tool only lets me set 4 to 5 points before it closes automatically. I am using a Wacom tablet. Never had this problem before with earlier versions. Does it with my crappy mouse too, but not as bad. Settings issue? Or a bug. Please let me know! I spend a lot of time masking out photos and this has screwed with my workflow big time. Thanks
zack
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BusterOne

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@all: try the workaround plugin that Jeffrey posted! My lasso tool does it right now... so happy!!

http://helpx.adobe.com/photoshop/kb/p...