Photoshop CC 2015.1.2
Intel Core i5 4670K
16 Gb RAM
Nvidia GTX 770 (up to date driver)
Wacom Cintiq 22HD (up to date driver)
Hello Frank, sorry for the delay on answering back to you.
Our senior Tier3 team just got back with me about this situation and let me know if a possible solution to have the issue solved.
There is a plugging file that needs to be downloaded and installed on your computer for Photoshop.
Please download this file:
Then do this:
1.Make sure that you close Photoshop completely, even from the dock.
2.Unzip the file, WhiteWindowWorkaround.plugin, and move it to //Applications/Adobe Photoshop [Version]/Plug-ins/
3.You can verify the plug-in is installed by launching Photoshop and choosing Help > System Info.
Scroll to the bottom of the text in the dialog box and look for the plug-in name.
After that, restart the computer and try again the Lasso tools to make sure its working correctly.
Customer Support Team
------------------- Original Message -------------------
From: frank zimmermann
Received: 4/8/2016 12:50 PM
To: [Wacom Americas Technical Support]; Support Group Email
Subject: Re: Your Case #CAS-260359-G2L2Y4 | WACOM
ok no still not working on a mac pro running 10.11.3my Cintiq is working with the laptop
i also tried a different tablet Intuos 4 model PTK-640 1DAT001052 I use this tablet for my mobile work station and it too does not work on either computer
lasso tool works but not the polygonal lasso tool
my large tablet is a Intous 3 graphics tabet model PT2-930
drivers updated to 6.3.5-3 on both machines
system report says the the extension is not loaded if this means anything thank you for the help
should it not say that the driver is loaded ?
www.frankphoto.com INCFrank Zimmermann Photography
Cell 917 804-3223
On Apr 8, 2016, at 3:11 PM, Support Group Email <email@example.com> wrote:
Please let me know if your tablet and driver worked on the other computer.
Customer Support Team
This happened after I upgraded to Windows 10 Version 1511 (OS Build 10586.318).
Is there a solution to this problem?
Adobe Photoshop Version: 2015.1.2 20160113.r.355 2016/01/13:23:59:59 CL 1059143 x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:15, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 12
Processor speed: 1896 MHz
Built-in memory: 16308 MB
Free memory: 12163 MB
Memory available to Photoshop: 14515 MB
Memory used by Photoshop: 70 %
Are any of you using a multiple monitor setup or mirroring your desktop across multiple monitors?
I also uninstall the drivers fro my trackball and reloaded that to no avail.
In the Wacom control panel is the Use Ink setting selected? Also, can you check the double-click distance in the Wacom Driver. In our tests tapping really fast can get a double click closure. Setting double click distance to off may mitigate your issue.