Photoshop: Polygonal Lasso Tool Freezing

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  • Problem
  • Updated 2 days ago
  • (Edited)
I use the polygonal lasso tool during painting, clicking for straights lines then using the Alt-hold-click for the curves of the selection. Might seem like a small thing, but it's a big part of my workflow and has been for years.

Recently I upgraded to Windows 10 and have run into an issue. Once I click a straight line, then use alt-click to complete a curve, the lasso tool quickly begins lagging to the point of freezing the software, until I give it a minute to catch up and unfreeze. This only happens when I use the polygonal lasso tool, not the regular Lasso or the Magnetic Lasso tool.

I'm using my Intuos 3 that has never had a problem with this before the upgrade. I have both my old version of Photoshop CS6 as well as Photoshop CC 2018, and it occurs on both versions. I've tried uninstalling and reinstalling at least 8 different versions of the Wacom Driver. I've tried turning Windows Ink off and turning it on, to no avail.

My specs are
Windows 10
i7-3820QM
16GB Ram
500GB SSD
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Doodyboody

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  • sadsies

Posted 9 months ago

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Doodyboody

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I've taken a video of the problem to illustrate. You can see the first instance of the polygonal lasso freezing, then a normal lasso showing how it should select with speed and ease, then back to the polygonal lasso.

https://youtu.be/dzMpkHaF0Lk


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Doodyboody

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Not sure if this will provide any hints, but I should add that this lag only occurs when I perform at least one straight-click selection line first, then use alt-click to switch to the lasso tool. If I alt-click-hold right away for the curvy selection only, it does not lag.

I've tried to turn the anti-aliasing feature off (even though it didn't cause any issue in Win 7), and that has not made any difference.
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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Doodyboody

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Looks like a big block of text. I put it up here to not crowd the thread:

http://txt.do/15r1c

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David, Official Rep

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You're running are really old version of Photoshop.  It's quite possible it's having trouble with your tablet.  Also, Photoshop reports that you're running WinNT not Win10.  Could the update have failed?  The third line of your System Info should read "Operating System: Windows 10 64-bit".  See the screenshot, below...:



Based on your description, I'm wondering if Photoshop is receiving a click + some other key event from your tablet or some other mismatched component, triggering this problem.  

Hope that helps,
David
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Doodyboody

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Thanks for the reply, David! I see the issue, but in my version of Photoshop CC, the operating system line does recognize Windows 10:

Adobe Photoshop Version: 19.1.4 20180507.r.325 2018/05/07: 1170750  x64
Number of Launches: 6
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17134.556
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2694 MHz
Built-in memory: 16286 MB
Free memory: 2871 MB
Memory available to Photoshop: 10627 MB
Memory used by Photoshop: 70 %
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920

As I mentioned, I encounter the exact same problem in CC as I do in CS6.

I'm not any type of technical expert, so I'm not sure how a click event would manifest a lagging polygonal lasso. Would there be any way to alleviate it or check whether that is what's causing the issue in question?

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David, Official Rep

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Pretty much every tool in Photoshop accepts keyboard modifiers to change the behavior.  Off the top of my head, the Polygon Tool uses ALT to remove things from an existing selection while SHIFT adds to it.  There are others.  It could be that your tablet is sending more info that just your movements -- it's actually happened a number of times before, to be honest.  The best way to test that is to not use your tablet and to COMPLETELY disable the software that goes with it.  If the problem still happens, then I'm wrong, and the fault is elsewhere.

Thanks,
David
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Felix

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I'm having a similar issue, using a Cintiq 22HDT, I use the polygon lasso tool to quickly make selections and paint within the selection. The issue is certainly there, but intermittent and difficult to reproduce, but it is consistently happening throughout the day.

I have not had this issue at all with a mouse workflow, but I have had this issue on an Intuos3 tablet; in fact on the Intuos3 it's significantly worse than on the Cintiq, but the problem exists on both. 

Photoshop doesn't crash, but it freezes and will take several minutes to unfreeze for me. 

When I disabled "Use Windows Ink" the problem seemed to go away, but then I didn't have pressure sensitivity, which is also a dealbreaker.
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Micah Burke

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I have cc2019 and 2018 with Win 10 and a Intuos Pro. This has been happening since cc2018. It locks up PS.  It's been the bane of my design life for months now. 
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Felix

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I found that holding spacebar and click & dragging, as if I were trying to do pan, with the pen helps somehow.
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Doodyboody

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Thanks Felix, it does help for a single drag of the lasso tool, but if I continue the selection (clicking a couple of straight lines then using the lasso), the lag begins again.
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Honor MacDonald

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In the "Me Too" department - running Adobe Photoshop Version: 20.0.4 20190227.r.76 2019/02/27: 1205725  x64, but I'm not sure if this was happening before the last update.  I know it's happened four times over the past couple of weeks - maybe three.

If I recall correctly, it does happen mostly when doing straight lines point-to-point, only with the polygonal lasso tool, without keyboard modifiers, and when I'm using my pen display.

My initial impulse was to get on here and growl "This is really not ok! FIX IT!!" but, as far as crashes/freezes per hour of uptime, it's really a very good record I suppose, but that doesn't really make me feel all that much better when I re-launch it and have to go back to an auto-save point (which also seems like it's not recent enough, but that could just be work-fugue time dilation. (That happens to everyone right? Not just me? "Honey, it's almost midnight. You should take a break and eat. Lunch, at least." "Huh? What? Ok, just give me a few minutes to finish this section..." ;) )

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Micah Burke

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Sometimes you regain control, you can see the cursor movements on the ruler, etc. but often it just hangs permanently. 
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Micah Burke

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I think I've narrowed this problem down finally.  I got a brand new PC the other day and started working on it. Immediately ran into the issue. 

Photoshop CC 2019 20.0.6
Wacom Intuos5 Touch  6.3.36-1
Zoom in to just the pixel level

Use Polygonal Selection Tool to make a selection. Then zoom down to pixel level. Hold Shift to add to the selection and SOMETIMES when you mouse over the tool dialog on the right,  Photoshop will lock up. 



System Info
Adobe Photoshop Version: 20.0.6 20190724.r.80 2019/07/24: 1207344  x64
Number of Launches: 10
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.329
System architecture: Intel CPU Family:6, Model:14, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3096 MHz
Built-in memory: 32698 MB
Free memory: 20960 MB
Memory available to Photoshop: 29943 MB
Memory used by Photoshop: 70 %
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=2160, right=3840
Display: 2
Display Bounds: top=0, left=3840, bottom=2160, right=7680
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
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glgpu[0].GLDriverDate="20190824000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
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glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
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glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
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glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8192
clgpu[0].CLName="GeForce RTX 2060 SUPER"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="436.15"
clgpu[0].CLBandwidth=3.69803e+11
clgpu[0].CLCompute=2946.55
License Type: Subscription
Serial number: 96740267842202558886
GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\
Temporary file path: C:\Users\micah\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 930.9G, 813.2G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\

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Required plug-ins:

   3D Studio 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “U3D.8bi”
   Accented Edges 20.0 - from the file “Filter Gallery.8bf”
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   Camera Raw Filter 11.4.1 - from the file “Camera Raw.8bi”
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   HDRMergeUI 20.0 - from the file “HDRMergeUI.8bf”
   HSB/HSL 20.0 - from the file “Standard MultiPlugin.8bf”
   IFF Format 20.0 - from the file “Standard MultiPlugin.8bf”
   IGES 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “U3D.8bi”
   Ink Outlines 20.0 - from the file “Filter Gallery.8bf”
   JPEG 2000 20.0 - from the file “JPEG2000.8bi”
   Kurtosis 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “statistics.8ba”
   Lens Blur 20.0 - from the file “Lens Blur.8bf”
   Lens Correction 20.0 - from the file “Lens Correction.8bf”
   Lens Flare 20.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 20.0 - from the file “Liquify.8bf”
   Matlab Operation 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “ChannelPort.8bf”
   Maximum 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “statistics.8ba”
   Mean 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “statistics.8ba”
   Measurement Core 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “MeasurementCore.8me”
   Median 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “statistics.8ba”
   Mezzotint 20.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “statistics.8ba”
   MMXCore Routines 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “MMXCore.8bx”
   Mosaic Tiles 20.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “MultiProcessor Support.8bx”
   Neon Glow 20.0 - from the file “Filter Gallery.8bf”
   Note Paper 20.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “NTSC Colors.8bf”
   Ocean Ripple 20.0 - from the file “Filter Gallery.8bf”
   OpenEXR 20.0 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 20.0 - from the file “Filter Gallery.8bf”
   Palette Knife 20.0 - from the file “Filter Gallery.8bf”
   Patchwork 20.0 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 20.0 - from the file “Standard MultiPlugin.8bf”
   PCX 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “PCX.8bi”
   Photocopy 20.0 - from the file “Filter Gallery.8bf”
   Picture Package Filter 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “ChannelPort.8bf”
   Pinch 20.0 - from the file “Standard MultiPlugin.8bf”
   Pixar 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “Pixar.8bi”
   Plaster 20.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 20.0 - from the file “Filter Gallery.8bf”
   PLY 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “U3D.8bi”
   Pointillize 20.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 20.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “PBM.8bi”
   Poster Edges 20.0 - from the file “Filter Gallery.8bf”
   PRC 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “U3D.8bi”
   Radial Blur 20.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “Radiance.8bi”
   Range 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “statistics.8ba”
   Render Color Lookup Grid 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “Export3DLUT.8be”
   Reticulation 20.0 - from the file “Filter Gallery.8bf”
   Ripple 20.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 20.0 - from the file “Filter Gallery.8bf”
   Save for Web 20.0 - from the file “Save for Web.8be”
   ScriptingSupport 20.0 - from the file “ScriptingSupport.8li”
   Shake Reduction 20.0 - from the file “Shake Reduction.8bf”
   Shear 20.0 - from the file “Standard MultiPlugin.8bf”
   Skewness 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “statistics.8ba”
   Smart Blur 20.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 20.0 - from the file “Filter Gallery.8bf”
   Solarize 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “Solarize.8bf”
   Spaces 20.0 - from the file “Spaces.8li”
   Spatter 20.0 - from the file “Filter Gallery.8bf”
   Spherize 20.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 20.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 20.0 - from the file “Filter Gallery.8bf”
   Stained Glass 20.0 - from the file “Filter Gallery.8bf”
   Stamp 20.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “statistics.8ba”
   STL 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “U3D.8bi”
   Sumi-e 20.0 - from the file “Filter Gallery.8bf”
   Summation 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “statistics.8ba”
   Targa 20.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 20.0 - from the file “Filter Gallery.8bf”
   Tiles 20.0 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 20.0 - from the file “Filter Gallery.8bf”
   Twirl 20.0 - from the file “Standard MultiPlugin.8bf”
   U3D 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “U3D.8bi”
   Underpainting 20.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 20.0 - from the file “VanishingPoint.8bf”
   Variance 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “U3D.8bi”
   Water Paper 20.0 - from the file “Filter Gallery.8bf”
   Watercolor 20.0 - from the file “Filter Gallery.8bf”
   Wave 20.0 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “U3D.8bi”
   WIA Support 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “WIASupport.8li”
   Wind 20.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “WBMP.8bi”
   ZigZag 20.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_4_23\purchaseStock.html”
   com.adobe.Butler.backend  2.1.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_4_23\index.html”
   New Document  2.5.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.5.2\fnft.html?v=2.5.2.1”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_4_23\purchaseTypekit.html”
   Home  2.7.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.7.2\index.html?v=2.7.2.13”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE


Photo of tj frame

tj frame

  • 1 Post
  • 0 Reply Likes
Same thing is happening to me - Windows 10, latest version of PS.  So frustrating.
Photo of Alexander Emashev

Alexander Emashev

  • 1 Post
  • 0 Reply Likes
Same thing with mine. I'm using cintiq hybrid. Polygonal Lasso Tool just freezes. I have to use mouse to select.