Photoshop: Polygonal Lasso Tool Freezing

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  • Updated 4 weeks ago
  • (Edited)
I use the polygonal lasso tool during painting, clicking for straights lines then using the Alt-hold-click for the curves of the selection. Might seem like a small thing, but it's a big part of my workflow and has been for years.

Recently I upgraded to Windows 10 and have run into an issue. Once I click a straight line, then use alt-click to complete a curve, the lasso tool quickly begins lagging to the point of freezing the software, until I give it a minute to catch up and unfreeze. This only happens when I use the polygonal lasso tool, not the regular Lasso or the Magnetic Lasso tool.

I'm using my Intuos 3 that has never had a problem with this before the upgrade. I have both my old version of Photoshop CS6 as well as Photoshop CC 2018, and it occurs on both versions. I've tried uninstalling and reinstalling at least 8 different versions of the Wacom Driver. I've tried turning Windows Ink off and turning it on, to no avail.

My specs are
Windows 10
i7-3820QM
16GB Ram
500GB SSD
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Doodyboody

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  • sadsies

Posted 3 months ago

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Doodyboody

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I've taken a video of the problem to illustrate. You can see the first instance of the polygonal lasso freezing, then a normal lasso showing how it should select with speed and ease, then back to the polygonal lasso.

https://youtu.be/dzMpkHaF0Lk


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Doodyboody

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Not sure if this will provide any hints, but I should add that this lag only occurs when I perform at least one straight-click selection line first, then use alt-click to switch to the lasso tool. If I alt-click-hold right away for the curvy selection only, it does not lag.

I've tried to turn the anti-aliasing feature off (even though it didn't cause any issue in Win 7), and that has not made any difference.
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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Doodyboody

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Looks like a big block of text. I put it up here to not crowd the thread:

http://txt.do/15r1c

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David, Official Rep

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You're running are really old version of Photoshop.  It's quite possible it's having trouble with your tablet.  Also, Photoshop reports that you're running WinNT not Win10.  Could the update have failed?  The third line of your System Info should read "Operating System: Windows 10 64-bit".  See the screenshot, below...:



Based on your description, I'm wondering if Photoshop is receiving a click + some other key event from your tablet or some other mismatched component, triggering this problem.  

Hope that helps,
David
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Doodyboody

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Thanks for the reply, David! I see the issue, but in my version of Photoshop CC, the operating system line does recognize Windows 10:

Adobe Photoshop Version: 19.1.4 20180507.r.325 2018/05/07: 1170750  x64
Number of Launches: 6
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17134.556
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2694 MHz
Built-in memory: 16286 MB
Free memory: 2871 MB
Memory available to Photoshop: 10627 MB
Memory used by Photoshop: 70 %
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920

As I mentioned, I encounter the exact same problem in CC as I do in CS6.

I'm not any type of technical expert, so I'm not sure how a click event would manifest a lagging polygonal lasso. Would there be any way to alleviate it or check whether that is what's causing the issue in question?

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David, Official Rep

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Pretty much every tool in Photoshop accepts keyboard modifiers to change the behavior.  Off the top of my head, the Polygon Tool uses ALT to remove things from an existing selection while SHIFT adds to it.  There are others.  It could be that your tablet is sending more info that just your movements -- it's actually happened a number of times before, to be honest.  The best way to test that is to not use your tablet and to COMPLETELY disable the software that goes with it.  If the problem still happens, then I'm wrong, and the fault is elsewhere.

Thanks,
David
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Felix

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I'm having a similar issue, using a Cintiq 22HDT, I use the polygon lasso tool to quickly make selections and paint within the selection. The issue is certainly there, but intermittent and difficult to reproduce, but it is consistently happening throughout the day.

I have not had this issue at all with a mouse workflow, but I have had this issue on an Intuos3 tablet; in fact on the Intuos3 it's significantly worse than on the Cintiq, but the problem exists on both. 

Photoshop doesn't crash, but it freezes and will take several minutes to unfreeze for me. 

When I disabled "Use Windows Ink" the problem seemed to go away, but then I didn't have pressure sensitivity, which is also a dealbreaker.
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Micah Burke

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I have cc2019 and 2018 with Win 10 and a Intuos Pro. This has been happening since cc2018. It locks up PS.  It's been the bane of my design life for months now. 
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Felix

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I found that holding spacebar and click & dragging, as if I were trying to do pan, with the pen helps somehow.
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Doodyboody

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Thanks Felix, it does help for a single drag of the lasso tool, but if I continue the selection (clicking a couple of straight lines then using the lasso), the lag begins again.
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Honor MacDonald

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In the "Me Too" department - running Adobe Photoshop Version: 20.0.4 20190227.r.76 2019/02/27: 1205725  x64, but I'm not sure if this was happening before the last update.  I know it's happened four times over the past couple of weeks - maybe three.

If I recall correctly, it does happen mostly when doing straight lines point-to-point, only with the polygonal lasso tool, without keyboard modifiers, and when I'm using my pen display.

My initial impulse was to get on here and growl "This is really not ok! FIX IT!!" but, as far as crashes/freezes per hour of uptime, it's really a very good record I suppose, but that doesn't really make me feel all that much better when I re-launch it and have to go back to an auto-save point (which also seems like it's not recent enough, but that could just be work-fugue time dilation. (That happens to everyone right? Not just me? "Honey, it's almost midnight. You should take a break and eat. Lunch, at least." "Huh? What? Ok, just give me a few minutes to finish this section..." ;) )

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Micah Burke

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Sometimes you regain control, you can see the cursor movements on the ruler, etc. but often it just hangs permanently.