Photoshop 19.1: Polar Co-ordinates Filter crash

  • 2
  • Problem
  • Updated 9 months ago
  • Solved
  • (Edited)

Photoshop is crashing (message is Photoshop has stopped working) when applying the Polar Co-ordinates filter to a 16 bit image in Photoshop 19.1.0
It works fine in CC v19.1.0 with 8 bit images
It works fine in CC2017.1.1 on both 8 bit and 16 bit

My system is Windows 10 with GPU AMD7970 3GB
I have reset preferences and the same happens

Dave


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David Richardson

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Posted 9 months ago

  • 2
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Chad Rolfs, Employee

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Hi Dave,

Thanks for the report.  We can repro this problem and are actively working on a fix.

Thanks,
Chad
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David Richardson

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Excellent - thanks Chad
Dave
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Jimmy Kastner

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Thank you Dave and Chad. Glad you are working on a fix. Just wanted to confirm Dave's report. Same thing is happening to me on two different computers that worked well before the update and will now only apply polar coordinates on 8 bit images and crash on 16 bit images. 

Thank you,
Jimmy
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Markus Moser

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Same problem with me, but not when downscaling pictures to 1000x1000 pix or smaller. My system: Windows 10 Pro, x64, Intel Xeon CPU E3-1505M v5 @2.80GHz, 32GB RAM
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Markus Moser

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New photoshop version solved the problem. Thank you, photoshop team, for your prompt fix,
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Allen Baxter

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I am having the same problem and have tested extensively. The only thing that causes the crash is the image being 16 bits. The size of the image has not affect on my machine. 8 bit for the same image works fine. This was not a problem up until the last PS CC update.
Thanks
Allen
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Ans van de Sluis

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Hi, having the same problems but with more of the distortion filters, 16 bits, windows 10, updated Nvidia, used ccleaner, reset preferences in photoshop. Hope it will be solved soon. 

Kind regards, Ans
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Hannah Nicollet, Official Rep

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Official Response
Hi Everyone,

This should be resolved in the update to Photoshop that is now available. Please open your Creative Cloud, update Photoshop and let us know how it goes! 

Thank you!
Hannah
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David Richardson

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Thanks Hannah - I can confirm it works here with 19.1.1

Dave

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Allen Baxter

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Hannah:
The polar coordinates filter now works with 16 bit files. A new problem has emerged. Camera Raw Filter does not work in Photoshop.
Allen
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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