Slate: PNG won't show

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  • Problem
  • Updated 4 years ago
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Slate & Voice are now supported here: https://adobespark.zendesk.com/hc/en-us/categories/202688167-Adobe-Spark

I've created a PNG and it works in all browsers BUT IE. I've even had it professionally recreated, same problem. Changed templates, same problem. Make it a jpg or gif it works. Put it voice, works fine, need some help please...
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Jim Svendsen

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Posted 4 years ago

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Rikk Flohr, Official Rep

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Greetings Jim,

Can you share a link to both the Slate and the Voice so I can have the team look at it? Also, is it possible to get the PNG emailed to us?
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Jim Svendsen

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http://www.libertypipeline.com/inspec...

High level info and the others below are missing the PNG

Test voice https://voice.adobe.com/a/pMmOe/

Where do I email you the PNG?
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Rikk Flohr, Official Rep

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you can send me the PNG file at flohr**@**adobe.com (remove the asterisks)
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Jim Svendsen

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Sending now
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Jim Svendsen

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Understand the issue is on in IE
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Jim Svendsen

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Hey Rikk,
Any update here?

Thanks
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Rikk Flohr, Official Rep

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Jim, I am traveling till Friday. I will look at your PNG file when I return.
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Jim Svendsen

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Thanks, I have others that are also having the same problem.
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Rikk Flohr, Official Rep

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Jim, so I can try my best to duplicate your issue, what version of IE are you seeing this PNG display issue?
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Jim Svendsen

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The latest
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Rikk Flohr, Official Rep

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Jim, I was able to replicate your issue using your PNG file. I have forwarded it to the engineering team for them to look at the problem.
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Jim Svendsen

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Ok thanks, I have other PNGs having the same problem.
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Rikk Flohr, Official Rep

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Jim, the engineering team was able to repeat and log a bug to get it fixed. I don't have a work-around for you at the moment.
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Jim Svendsen

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All ping are now failing, having tont very to JPGs with non transparent templates
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Jim Svendsen

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do-over, All PNG files are now failing when updating Slate content and publishing. This is a major issue for me.
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Jim Svendsen

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Rikk, is there any fix forthcoming or should I do away with Slate?
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Sasha, Official Rep

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Hi Jim, I'm searching for an update from the dev team. In the meantime would you kindly send me an example of the Slate you are having issues with? 

Thanks,
Sasha

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