Photoshop: PNG save

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  • Problem
  • Updated 3 months ago
  • (Edited)
I have just downloaded the free trial and now can't save as png? Any help please BEFORE my trial runs out or I go back to CS6 with no problems. I have just embarrassed myself with someone who needed a badge as png, I promised and it doesn't save as png
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Faith A

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  • frustrated

Posted 3 months ago

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Tanya Metaksa

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Did you try "Export" rather than SAVE? File>Export>Quick Export as PNG should work.
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Faith A

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Yes I have tried everything after reading the help files here. However when I add the file to PS it adds as a png, I am trying to send it through FB messenger, but it sends with the background white? Is it something I'm doing? I haven't had any trouble before.
Thank you for your quick response, much appreciated.
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Dave Grainger

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That white background is because you apparently took the image into Photoshop as extracted; in otherwords, it had a transparent background, which gets shown as white. Can you send it to the intended recipient and then they can select the object and make new layer and have clear background? Do they also have Photoshop? Is the intention that the badge be used as an addition to a Photoshop document? Was this badge obtained from a stock image site or clipart site?
(Edited)
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Faith A

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Hi Dave, I have deleted the white background of the original image, I then added text, it is to be used as an identity to go over images and identifies her as designing for the image designer and making her card have her copyright. It's the designers logo, that I changed (she has given permission for this to happen). I'll try and contact the lady again and see if she has PS. Thank you so much for your help
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Dave Grainger

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one additional observation: FB Messenger is not the best nor safest way to transfer files. I suggest DropBox.... Also, if you do a lot of business with that client, you might consider using Logmein and doing stuff including file transfer directly on the client's machine from yours (a remote connection)  I do that a lot, trouble shooting things when I can see them instead of depending on a description from a client. birdsbydave.com
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Faith A

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Thanks Dave, I suspect it will be a one off, we are only hobbiists and she asked me to send it through messenger. I've now asked for her email and hopefully it will work then, I've never had this trouble before the trial install.