Photoshop CC 19.1: PNG Images Opens with Distortion

  • 165
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
From time to time, when I open a png image, it will appear as bright, distorted lines.

I have deleted all Photoshop preference files, uninstalled the app, reinstalled it and restarted the computer. Does not prevent it from happening.

When it happens, I can quit Photoshop and reopen it and the png appears correctly. But then it will happen again later that day or the next. Rinse/Repeat.



Very annoying. Please get better quality control Photoshop. CC seems to get progressively worse in terms of bugs.

Photoshop 19.1
Mac osX 10.13.2
5k iMac
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Patrick Mauldin

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Posted 3 years ago

  • 165
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Hannah Nicollet, Quality Engineer

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Hi Everyone,

Thank you for including your files and system info to help us get to the bottom of this issue. It has been submitted to our engineers and we're working on a fix. In the meanwhile, if your workflow permits disabling extensions, that seems to resolve the issue for everyone who has attempted it.

1. Go to Preferences > Plug-Ins > Filters & Extension Panels and then uncheck the boxes in the screenshot below
2. Restart Photoshop and open your png again.

Thanks,
Hannah

(Edited)
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Ross Seaton

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Will do. Thank you!
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Paul Latino

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Ahh! That worked like a charm. Thank you, Hannah!
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Ross Seaton

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Unfortunately it was only temporarily successful for me. It worked fine yesterday, but this morning png’s are back to loading improperly
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Suset Bebelagua

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Ack same for me- everything is back to being glitchy.
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one_b

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Worked – but  disables the CC-Libraries...
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Hannah Nicollet, Quality Engineer

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Hi Everyone,

Thank you for the screenshots and files that helped us reproduce this issue. This problem will be resolved in the next update of Photoshop. I will post to this thread when that update becomes available.

Thank you,
Hannah
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Morten Carlsen

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Hi Hanna,

why is that the general quality of adobe products has become so bad ?
Your subscription service should have provided you with more cash thus upping your Quality Assurance Department. But it is quite the contrary. People have never been more unhappy with your software which in return has never been more buggy !

The competition is literally running circles around you when it comes to build quality. It is not quite there yet, feature wise but in another year or two it will be.

Photoshop paved the way for adobe but at the rate at which you continue to degrade it, it could also become the software which destroyed you ! 

I really don't want to switch but I spend a lot of hours in PS every day and 80% of that time I am getting frustrated due to all the bugs you have piled up the past 8 years. I used to have less features in photoshop back in the days but when I was working with the software I might have gotten frustrated due to not being able to make a deadline or nail a design but this day and that in the year of Lord 2018 the bugs in PS are unbearable and causing 100% of frustration. Heck, I don't even get to be frustrated over not meeting a deadline I am already so frustrated over Photoshop's BUGs at that point that it doesn't matter . Don't you have beta testers anymore ?
(Edited)
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Graphic Team

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Hello Hanna!!

This is an almost 1-month-old issue... What are you doing guys??
Every half an hour I'm doing restart Photoshop to open every PNG files. When will this one be resolved in the next release?
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Johan Elzenga, Champion

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I understand your frustration, but some things are easier to solve than others. And every solution has to be tested, to make sure that it doesn't introduce new bugs. It can be hard to have patience, but one thing you cam be sure about is that 'these guys' are not playing cards while you are waiting for a solution.
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Shawnna Rennae Porter

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Wow, getting really tired of all the whining in my inbox every day. Put your big boy pants on and do a roll back already. Isn't that what it's there for? I dealt with this issue a full 30 min before rolling back to a previous version. I spent one hour re-setting my preferences and plugins and it's been smooth sailing the past month. I can now (quietly) wait for the update to come through without stressing. There's nothing in the current buggy version I'm missing out on, I have a perfect product that does what I want and my work flow continues without interruptions. If you're not prepared for the speed bumps life throws at you, you're not going to get very far very fast. 
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Patrick Mauldin

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Shawnna, it would be one thing if this was a standalone product that you purchase once and then never pay for again... but guess what - Adobe is taking money out of our pockets every month for more and more bugs each time.... and they just INCREASED THE FEE! Pretty unacceptable.
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James Newton

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Me too, ridiculous. What's happening with adobe at the moment. Endless problems since updating. Have to use Preview to open a png. It's a good job I'm not spending nearly £50 a month for CC. Oh hang on
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Pete Green, Customer Advocate

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Official Response
This PNG distortion issue should be fixed with the Photoshop CC 2018 (19.1.2) update which is now available. 
Please install the update and let us know if you still see this issue.

To update, click Update next to Photoshop CC in the Creative Cloud desktop application.
If you don't see the update right away, click the 3 dots in the upper right and choose Check for App Updates.

Regards
Pete