Photoshop CC 19.1: PNG Images Opens with Distortion

  • 165
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
From time to time, when I open a png image, it will appear as bright, distorted lines.

I have deleted all Photoshop preference files, uninstalled the app, reinstalled it and restarted the computer. Does not prevent it from happening.

When it happens, I can quit Photoshop and reopen it and the png appears correctly. But then it will happen again later that day or the next. Rinse/Repeat.

Very annoying. Please get better quality control Photoshop. CC seems to get progressively worse in terms of bugs.

Photoshop 19.1
Mac osX 10.13.2
5k iMac
Photo of Patrick Mauldin

Patrick Mauldin

  • 30 Posts
  • 4 Reply Likes

Posted 3 years ago

  • 165
Photo of Pete Green

Pete Green, Customer Advocate

  • 780 Posts
  • 167 Reply Likes
Official Response
This PNG distortion issue should be fixed with the Photoshop CC 2018 (19.1.2) update which is now available. 
Please install the update and let us know if you still see this issue.

To update, click Update next to Photoshop CC in the Creative Cloud desktop application.
If you don't see the update right away, click the 3 dots in the upper right and choose Check for App Updates.