Photoshop CC 19.1: PNG Images Opens with Distortion

  • 165
  • Problem
  • Updated 5 months ago
  • Solved
  • (Edited)
From time to time, when I open a png image, it will appear as bright, distorted lines.

I have deleted all Photoshop preference files, uninstalled the app, reinstalled it and restarted the computer. Does not prevent it from happening.

When it happens, I can quit Photoshop and reopen it and the png appears correctly. But then it will happen again later that day or the next. Rinse/Repeat.



Very annoying. Please get better quality control Photoshop. CC seems to get progressively worse in terms of bugs.

Photoshop 19.1
Mac osX 10.13.2
5k iMac
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Patrick Mauldin

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Posted 8 months ago

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Amarneethi Ranganathan

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Yes it got fixed. Will post an update if it happens again. Thanks much!
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Pete Green, Customer Advocate

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Thank you for confirming it's fixed for you Amarneethi!
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Peter Shepheard

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Fixed for me too.
Peter
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Luke Jarrett

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This reply was created from a merged topic originally titled Photoshop: Problem opening PNG files with Colour Profile set to "Display".

After updating to Photoshop 19.1.0 on OS X 10.12.6 this morning I discovered that opening screenshots results in a corrupted image.

Example:

Original screenshot:


How it looks in Photoshop:


This happens consistently with every screenshot, but other files seemed to be fine. If I drag the screenshot into a document as a smart object, it displays fine—until I open the smart object, at which point it corrupts.

I suspected it was something to do with the colour profile as PNGs set to sRBG were opening fine. I made a new document with the colour profile set to Display (the default for screenshots on OS X), put some stuff into it and saved it as a PNG.

Opening that PNG up resulted in the same sort of corruption show above.

So it seems to be limited to PNGs with a colour profile set to Display. Seems small, but it's very frustrating at the moment as I use a lot of screenshots in my work. Hope it gets fixed soon!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Update Photoshop to 19.1.2. It will fix this issue.
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Sandy Buckley

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The question is.....when is that coming out???????
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AMPhoto

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It came out last week, if I remember correctly.  If The AdobeCC did not offer the update, you sometimes need to log out and back in to have it force itself to find out about updates. (I wish Adobe would fix that to be more reliable and quick to pick up on updates)
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Sandy Buckley

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Wow, thank you!! Sure enough there is an update there today! Hopefully this fixes the issue which has been absolutely awful to work around. Thank you again.
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Andra Monje

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Hello All,

I have updated to the latest version of Photoshop 19.1.2., but when I open my PSD file it has the same problem like many people here. 
I use macOS High Sierra Version 10.13.3

Please help!

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Hannah Nicollet, Official Rep

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Hi Andra,

Thanks for sharing that screenshot. Is that a png that you were attempting to open? Have you tried to open this image in preview or any other programs?

Thanks,
Hannah
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Andra Monje

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It is a PSD file. I opened in Illustrator and in Preview. All programs showed same distorted lines.
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Hannah Nicollet, Official Rep

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Hi Andra,

When was the last time you opened this file? This thread concerns png files, not psds. I'd like to take a look at it though. Would you please email the psd to me? I'll attach my email below.

Thanks,
Hannah

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Andra Monje

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The file is around 500 MB. Should I send via https://wetransfer.com/ or another platform? 
I opened today around 6:30 pm.
(Edited)
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Hannah Nicollet, Official Rep

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Sure - wetransfer would be good. Thank you.

Hannah
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Elizabeth Gething

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Hi. I have been having the same problem for at least 6 months with PNG files corrupting upon import. It takes lot of time to use work-arounds. 

When will a fix be released?  I can hold my clients off a bit longer, but am running out of time. Does Adobe ever offer partial refunds for the many bugs released with updates to help offset the time loss & frustration? Between InDesign, Illustrator, Photoshop, there have been many glitches. 
(Edited)
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Abby

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This reply was created from a merged topic originally titled Photoshop CC 2018: Placing photos not working.

(photo attached) When I try placing a photo in photoshop, a rectangle of random color appears where the photo should be. It looks like an error on a TV. I can transform it but it still looks like this. Has anyone else had this happen/know how to fix it? 

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Amarneethi Ranganathan

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I too had the same problem. Please update it to the latest version. It should get resolved.
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Dima Novosad

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The problem is when you use iphone's pngs and try opening them with photoshop. The bug is still there.
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Dima Novosad

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nvm just updated PS to 19.1.2. tnx
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Jim Le Fevre

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Just a quick post to say that since Hannah's work (and all the team on this) with the new update I've just realised I've not had a single PNG problem so thanks so much for your work.

You guys rock.
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Hannah Nicollet, Official Rep

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Thanks, Jim. We also had a lot of help from users to help diagnose, which always makes things easier. So glad to hear the png issues are resolved!

Regards,
Hannah
(Edited)