Photoshop CC 19.1: PNG Images Opens with Distortion

  • 164
  • Problem
  • Updated 4 months ago
  • Solved
  • (Edited)
From time to time, when I open a png image, it will appear as bright, distorted lines.

I have deleted all Photoshop preference files, uninstalled the app, reinstalled it and restarted the computer. Does not prevent it from happening.

When it happens, I can quit Photoshop and reopen it and the png appears correctly. But then it will happen again later that day or the next. Rinse/Repeat.



Very annoying. Please get better quality control Photoshop. CC seems to get progressively worse in terms of bugs.

Photoshop 19.1
Mac osX 10.13.2
5k iMac
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Patrick Mauldin

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Posted 7 months ago

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Peter Shepheard

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Hi Hannah,
Unchecking the Allow Extensions and Load Extension Panels worked fro me but doing that has stopped the dialogue box appearing when I try to use Export As.  I found a post from last year that said ticking these boxes was the way to get the Export As dialogue to appear!  So we have a conflict here if like me we want to do both.  I want to open a png, change hue and saturation with an adjustment layer and then Export As a jpg.
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Graphic Team

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This reply was created from a merged topic originally titled Photoshop CC 2018 (Version - 19.1.1) not opening image files properly..

Whenever I am opening an image file like .png, .jpg, .gif etc.. Photoshop corrupting the image. Please check attached image. Currently, I'm using macOS high sierra.

& Please try to resolve this issue asap.




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Hannah Nicollet, Official Rep

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Hi Everyone,

Thank you for the screenshots and files that helped us reproduce this issue. This problem will be resolved in the next update of Photoshop. I will post to this thread when that update becomes available.

Thank you,
Hannah
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Graphic Team

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Hannah Any updates about this issue?
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Hannah Nicollet, Official Rep

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Hi,

Not as of today, no. I will post to this thread when the update becomes available. You would also see it if you opened up your Creative Cloud desktop app.

Thanks,
Hannah
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Michael Rylander

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Hi Hannah,

I've been having the same issue with PNG files. When you say an update to fix this is coming, are you talking days, weeks, or months? Ballpark estimate is fine since it will help determine my interim solution.
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AMPhoto

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Glad to hear this is already fixed. Any timing on pushing out the update?Can a minor update be sent with just this issue? I'm really stuck on why current job with no way to edit my files at the moment....  Well, I guess I could use another product, but that defats the purpose of spending $120 a year, doesn't it?
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Hannah Nicollet, Official Rep

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Being a publicly traded company I can't share timelines, but releases come out at fairly reliable intervals, so looking at those should give you a general idea. Here are the last few:

19.0         Oct 19
19.0.1     Nov 13
19.1         Jan 23
19.1.1     Feb 12

This one will be resolved in the next release, which is 19.1.2. Hope that helps.

Thanks,
Hannah
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Morten Carlsen

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Hi Hanna,

why is that the general quality of adobe products has become so bad ?
Your subscription service should have provided you with more cash thus upping your Quality Assurance Department. But it is quite the contrary. People have never been more unhappy with your software which in return has never been more buggy !

The competition is literally running circles around you when it comes to build quality. It is not quite there yet, feature wise but in another year or two it will be.

Photoshop paved the way for adobe but at the rate at which you continue to degrade it, it could also become the software which destroyed you ! 

I really don't want to switch but I spend a lot of hours in PS every day and 80% of that time I am getting frustrated due to all the bugs you have piled up the past 8 years. I used to have less features in photoshop back in the days but when I was working with the software I might have gotten frustrated due to not being able to make a deadline or nail a design but this day and that in the year of Lord 2018 the bugs in PS are unbearable and causing 100% of frustration. Heck, I don't even get to be frustrated over not meeting a deadline I am already so frustrated over Photoshop's BUGs at that point that it doesn't matter . Don't you have beta testers anymore ?
(Edited)
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Graphic Team

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Hello Hanna!!

This is an almost 1-month-old issue... What are you doing guys??
Every half an hour I'm doing restart Photoshop to open every PNG files. When will this one be resolved in the next release?
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Johan Elzenga, Champion

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I understand your frustration, but some things are easier to solve than others. And every solution has to be tested, to make sure that it doesn't introduce new bugs. It can be hard to have patience, but one thing you cam be sure about is that 'these guys' are not playing cards while you are waiting for a solution.
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Shawnna Rennae Porter

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Wow, getting really tired of all the whining in my inbox every day. Put your big boy pants on and do a roll back already. Isn't that what it's there for? I dealt with this issue a full 30 min before rolling back to a previous version. I spent one hour re-setting my preferences and plugins and it's been smooth sailing the past month. I can now (quietly) wait for the update to come through without stressing. There's nothing in the current buggy version I'm missing out on, I have a perfect product that does what I want and my work flow continues without interruptions. If you're not prepared for the speed bumps life throws at you, you're not going to get very far very fast. 
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Patrick Mauldin

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Shawnna, it would be one thing if this was a standalone product that you purchase once and then never pay for again... but guess what - Adobe is taking money out of our pockets every month for more and more bugs each time.... and they just INCREASED THE FEE! Pretty unacceptable.
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Giulio Cuscito

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Same Glitch here! and many others!!! What are you doing Adobe!???
 
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christoph pfaffenbichler, Champion

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If you peruse this thread you should notice that Adobe personnel is aware of this issue and is working on rectifying it.

As for »many others« you may want to ascertain whether they are actual bugs (as opposed to user errors, malfunctions that basic trouble-shooting can correct etc.) and then see if reports on those exist and otherwise post them. 
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PECourtejoie, Champion

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Hello!
Remember that once a fix is issued, it needs to be tested to make sure if it does impact other areas of the application.
Also, one of the advantages of Creative Cloud is that you can install older versions of the application, to work around your issues...
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Meghal Raval

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same problem here. png always open distorted. Once it restarts it is fine again. does rolling back  PS or Mac version helps solve the problem or no?

I need to get things done today. what would be the best way to do it?

MacOSX 10.13.3
PS CC 19.1.0
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Julianna McDuffie

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Meghal, I'm not an expert, but before I downgraded to PS 2017 yesterday, I followed the instructions elsewhere in this thread to uncheck the extensions boxes in Preferences: Preferences-->Plug-Ins, UNcheck "Allow extensions to connect to the internet" and UNcheck "Load extension panels". Followed by a restart of PS. That worked for me. It doesn't seem to help everyone, though... But, try it before you revert to 2017. Cheers, and good luck today. 
(Edited)
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Meghal Raval

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Hi Julianna

Thank you for the reply. I tried and it is working now. I hope it stays the way it is. if not, I will degrade it later. 

cheers.
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Cynthia LeGrand

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Every PNG I attempt to open gives me the same pixellated, distorted, saturated color images as others are seeing. The one previous suggestion of disabling plug-in extensions worked for me so far. I'm hoping doesn't cause other problems for me though.
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Sam Hale

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Okay thank G I'm not going crazy. Everytime I open up a PNG file it looks like a digital rainbow. Photoshop CC is very buggy. It's also hard to select objects. The older photoshop programs were made much better. Did Apple buy Adobe? lol
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Cristen Gillespie

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Since the folk with the worst problems seem to be on either Win 10 or High Sierra, I'd guess that Adobe just can't keep up with all the terror those 2 are inflicting on us. <BG>
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KY

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I'm on sierra (low). Have experienced this as a moderate problem, meaning a pain, but I can still work.
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Graphic Team

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Whats going on with Adobe Photoshop new version. Getting problem with png file format. Photoshop not able to open png file in correct way.
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Jamie Schultz

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I'm having the same issue! 
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Hannah Nicollet, Official Rep

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Sorry to hear that but it will be resolved in the next update. If you post to this thread or click Me Too you'll be notified when that update becomes available.

Thanks,
Hannah
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James Newton

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Me too, ridiculous. What's happening with adobe at the moment. Endless problems since updating. Have to use Preview to open a png. It's a good job I'm not spending nearly £50 a month for CC. Oh hang on
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isa cohen

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Hi, solved the opening issue by disabling in preferences plug-ins "allow extensions to connect to the internet" as suggested by Hannah.
BTW didn't have the problem with Lightroom CC
However why are the files opening as "Indexed color" and not RGB?
My export setting:
PNG-8
Perceptual
Diffusion
Transparency
No transparency ditter
Embed color profile (it's Adobe RGB (1998)

Looking forward to your reply, thanks
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Hannah Nicollet, Official Rep

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separate issue

Please reference the new conversation here: PS 2018: Why are my files opening as "Indexed color" instead of RGB
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Mark Blu

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me too
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Patrick Mauldin

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OP Here.....

Came across a new problem with Photoshop & pngs....

I had cut this woman out in Photoshop and saved it as a png. The new png file that was created added some odd little bits and pieces beside her face that were not in the actual working document. They were random parts of the image that were duplicated and pulled there.

I even put that resulting png file in After Effects and the odd glitched elements showed up in AE as well.

When I quit Photoshop to restart it, it actually removed the glitched elements from the png file and therefore AE updated to not show them as well.

Very odd.

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Tomas Imrich

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Having the same problem. And not just that but a lot of others. Since I've upgraded to 2018 version nothing is working properly and it's such a waste of time and my money. I'm so disappointed by Photoshop cc 2018!!!
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Morten Carlsen

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Dito - They (adobe) has totally stopped caring about their customer's wishes - all they care about are their customers' Money.

Photoshop adheres to one LAW only. Murphey's Law. Every that can go wrong WILL go wrong.
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Alexandra Giamanco

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This reply was created from a merged topic originally titled Cannot open Screen Shots (.PNG) in Photoshop CC2018.

All of the sudden I can't open any screen shots in Photoshop!? I don't know why...Any screen shot I take with the grab app or the Logitech mouse button isn't opening and looks like below:



What's happening? And is there anyway to fix this?

TIA :)
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James Newton

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It does this with all png's. I have just reverted back to a previous version of Photoshop to get around it. Defeats the object of paying for software that includes updates that are not fit for purpose.
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AMPhoto

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Sadly, not until Adobe's marketing feels their customers have suffered enough to make it worth their while.Adobe doesn't give a shit about its customers.  This sort of bug requires an immediate fix! Not waiting until the next quarterly or annual patch or release!
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Holly Reed

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Please fix soon!
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Andre Taris

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I bet everyone here has this on a mac. Me and a colleague are replicating this with JPGS.  Its mental. My money is on this been a mac graphics graphics processor bug. I noticed a similar issue 3 years ago when "quick-looking" very long / tall spreads (large pixel dimensions) via the  "preview" native mac os  app, once they touch preview app's render engine they get corrupted. Try CC PS graphics setting to normal / basic turn of processor computation blah blah blah and optimize your cache tile size) oh and reset your SMC  + PRAM.. I think you can also hold a some combo of btn's and reset your prefs in CC on opening. It's a massive massive drag  but it is the only way I could fix it myself. I efen hate CC for UI design. CS6 was the last bastion of reliable robustness. Seriously only use this crud-family of software because im trapped in my company Cloud plan. All those useless features, all those bugs. Not to mention library sync, F off. Open source software like Sketch Ruby is way more reliable lately.
(Edited)
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Marc Jones

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At least - having finally worked out it was PNG only (changed screen grabs in terminal to be saved as JPG and cured issue) I can stop worrying about my MBP GPU being fried!
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Ryan Rizzio

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This reply was created from a merged topic originally titled PHOTOSHOP Graphics glitch with lines, colors, and other file graphics.

There is a major glitch where when opening images in PS or opening smart objects or dragging and dropping graphics, the layer starts glitching in random colors, shapes, and lines. It happens randomly. You must restart PS every time it happens to clear it and it’s happening more and more. Not sure if this is an Apple Issue or a Photoshop issue.

See screenshots: 
https://product-images.ibotta.com/admin/2018-03-07/7f3cece9994c2cfescreenshot_1.png
https://product-images.ibotta.com/admin/2018-03-07/9dc5680b9abc40bbscreenshot_2.png
https://product-images.ibotta.com/admin/2018-03-07/bd94cad7a9552f38screenshot_3.png
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Axel Hartman

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This reply was created from a merged topic originally titled Photoshop CC 2018: Image distorts when opening or placing into project.

I open up any jpeg or png image in photoshop and the only way I can describe it is that it glitches out/ distorts itself and it won't bring up my image to work with. It comes up as different colored bars and I can see different images I've worked with before inside of those colored bars
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Hannah Nicollet, Official Rep

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Hi Alex,

The png distortion is a known issue and will be resolved in the next update to Photoshop. But you're seeing the same distortion with jpgs? Your video only includes a png - do you have a screen capture showing that distortion with a jpg?

Thanks,
Hannah
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Laura Bolter

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Any idea how long until the next update? I hate having to quit PS and restart it all day long!
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Stuart Patterson

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Hi, I'm just chiming in here to say that the latest update seems to have resolved the issue for me. I'm now able to open .png files with no problem. 19.1.1 Thanks Hannah for taking all the heat.
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Hannah Nicollet, Official Rep

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Hi Stuart,

This will actually be resolved in 19.1.2, so if you're running 19.1.1 you may still run into this. However I'm not surprised that you aren't necessarily seeing it since this is an intermittent issue. 

That said, I will post to this thread when 19.1.2 becomes available. 

Thanks,
Hannah 
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James Newton

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Yes I have the issue on 19.1.1 and only happened with this update. 19.1 was fine. Not impressed
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Alberto

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This reply was created from a merged topic originally titled Big bug - images explodes!.

Hi,
sometimes when I open a png or jpg files this is the outcome.
Sometimes it happens as well when I resize an image with a smart object which "explodes"  
in a multicolor image. It's not so smart.
Quit PS, reopen image and it's all right

Thanks

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Renora

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I work with PNG files all day so this is a major disturbance! I have to export the files first to prevent this from happening which adds up fast time wise...  
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Caitlyn Burke

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I've clicked "Stop receiving notifications about this problem" on the email notification for the problem every time but still I get emailed replies. Anyone know how to unfollow this officially? Nothing seems to be working and this thread gets a lot of posts.
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Patrick Mauldin

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Same. Really annoying.

**Add that to your list of bugs to fix Adobe. lol
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Cristen Gillespie

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> Anyone know how to unfollow this officially? >

It says Unfollow at the top of the page. That doesn't work? My problem is the opposite. They stopped sending me emails for anything and I wish they'd resume.<G>
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Amarneethi Ranganathan

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This reply was created from a merged topic originally titled Photoshop doesn't open images properly.

Whenever I try to open an image saved from the web or saved from a different app (both Adobe's and 3rd party's) it shows a color bands like this. You can see the actual file's screenshot taken from Adobe XD below this image.

 





You can check the original image in this link incase you wanna test.

https://drive.google.com/file/d/1JaXbJaTQhD81zmvxnt9-G9veKXTsCiD1/view?usp=sharing

This is so annoying as I cannot open any images that is modified or created outside Photoshop!

I tried different color settings, but the image only keeps changing into different color bands.


Thanks in advance.
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Pete Green, Customer Advocate

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Official Response
This PNG distortion issue should be fixed with the Photoshop CC 2018 (19.1.2) update which is now available. 
Please install the update and let us know if you still see this issue.

To update, click Update next to Photoshop CC in the Creative Cloud desktop application.
If you don't see the update right away, click the 3 dots in the upper right and choose Check for App Updates.

Regards
Pete