Photoshop CC 19.1: PNG Images Opens with Distortion

  • 165
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
From time to time, when I open a png image, it will appear as bright, distorted lines.

I have deleted all Photoshop preference files, uninstalled the app, reinstalled it and restarted the computer. Does not prevent it from happening.

When it happens, I can quit Photoshop and reopen it and the png appears correctly. But then it will happen again later that day or the next. Rinse/Repeat.



Very annoying. Please get better quality control Photoshop. CC seems to get progressively worse in terms of bugs.

Photoshop 19.1
Mac osX 10.13.2
5k iMac
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Patrick Mauldin

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Posted 3 years ago

  • 165
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Amarneethi Ranganathan

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Yes it got fixed. Will post an update if it happens again. Thanks much!
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Pete Green, Customer Advocate

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Thank you for confirming it's fixed for you Amarneethi!
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Peter Shepheard

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Fixed for me too.
Peter
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Luke Jarrett

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This reply was created from a merged topic originally titled Photoshop: Problem opening PNG files with Colour Profile set to "Display".

After updating to Photoshop 19.1.0 on OS X 10.12.6 this morning I discovered that opening screenshots results in a corrupted image.

Example:

Original screenshot:


How it looks in Photoshop:


This happens consistently with every screenshot, but other files seemed to be fine. If I drag the screenshot into a document as a smart object, it displays fine—until I open the smart object, at which point it corrupts.

I suspected it was something to do with the colour profile as PNGs set to sRBG were opening fine. I made a new document with the colour profile set to Display (the default for screenshots on OS X), put some stuff into it and saved it as a PNG.

Opening that PNG up resulted in the same sort of corruption show above.

So it seems to be limited to PNGs with a colour profile set to Display. Seems small, but it's very frustrating at the moment as I use a lot of screenshots in my work. Hope it gets fixed soon!
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Andra Monje

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It is a PSD file. I opened in Illustrator and in Preview. All programs showed same distorted lines.
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Hannah Nicollet, Quality Engineer

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Hi Andra,

When was the last time you opened this file? This thread concerns png files, not psds. I'd like to take a look at it though. Would you please email the psd to me? I'll attach my email below.

Thanks,
Hannah

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Andra Monje

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The file is around 500 MB. Should I send via https://wetransfer.com/ or another platform? 
I opened today around 6:30 pm.
(Edited)
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Hannah Nicollet, Quality Engineer

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Sure - wetransfer would be good. Thank you.

Hannah
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Elizabeth Gething

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Hi. I have been having the same problem for at least 6 months with PNG files corrupting upon import. It takes lot of time to use work-arounds. 

When will a fix be released?  I can hold my clients off a bit longer, but am running out of time. Does Adobe ever offer partial refunds for the many bugs released with updates to help offset the time loss & frustration? Between InDesign, Illustrator, Photoshop, there have been many glitches. 
(Edited)
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Abby

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This reply was created from a merged topic originally titled Photoshop CC 2018: Placing photos not working.

(photo attached) When I try placing a photo in photoshop, a rectangle of random color appears where the photo should be. It looks like an error on a TV. I can transform it but it still looks like this. Has anyone else had this happen/know how to fix it? 

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Amarneethi Ranganathan

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I too had the same problem. Please update it to the latest version. It should get resolved.
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Dima N

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The problem is when you use iphone's pngs and try opening them with photoshop. The bug is still there.
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Dima N

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nvm just updated PS to 19.1.2. tnx
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Jim Le Fevre

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Just a quick post to say that since Hannah's work (and all the team on this) with the new update I've just realised I've not had a single PNG problem so thanks so much for your work.

You guys rock.
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Hannah Nicollet, Quality Engineer

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Thanks, Jim. We also had a lot of help from users to help diagnose, which always makes things easier. So glad to hear the png issues are resolved!

Regards,
Hannah
(Edited)