Photoshop CS4: PNG files "disappear", file-module cannot parse the file

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  • Updated 3 years ago
  • (Edited)
I've recently encountered a problem with my CS4. Photoshop can open .png files as usual UNTIL I decide to save a .psd (or any file) as .png. If I do this and try to open .pngs that have previously worked, the "cannot parse" message shows up. Also, the file I saved says it saved properly, but it does not show up in the folder, it disappears completely.

I've read some responses and I can assure that it's not that I've accidentally changed the file extension or that the file is corrupted. Everything works perfectly fine until I decide to SAVE as .png with photoshop, this is when the problem occurs.

Any ideas or solutions?
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berit näslund

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Posted 3 years ago

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Luke Meeken

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Just chiming in to say I have this issue, too, and been unable to fix it. I have tried solutions like moving and re-installing the plugins folders, but to no avail.

Did you find a solution?

When I try to save any file as a PNG, I get no error, but the file simply does not save. When I try to open a PNG, most of the time I will get an error that the file is unreadable (but non consistently - sometimes the same file can be opened, but then is unopenable).

Weirdly, I CAN save PNGs using the "save for web" functionality, but when those PNGs are made, I am still unable to open them in Photoshop! (I can open them in Preview or MS Paint, though, so the files themselves are fine).

I'm presently trying to uninstall and reinstall Photoshop completely.
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Chris Cox

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It sounds like you may have changed the file extension without actually changing the file format - so you have a PSD with an extension that says .PNG.
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Luke Meeken

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Nope. As noted, the resultant PNGs open fine in MS Paint, and other applications, as PNGs. And, seemingly randomly, will open (or not open) in Photoshop as PNGs.

This is, of course, when Photoshop even bothers to save the PNG files, which, as noted, it sometimes will not. Unless I do so through the "Save for Web" dialogue.

Also, as an update: I just wiped and reinstalled Photoshop, and the issue persists.

Strangely, I'd never had this issue before, and have used this version of Photoshop for close to five years. I wonder if there's some kind of update or something causing a weird issue.
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Chris Cox

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We haven't seen any problems with saving PNG. But a lot of people do change the extension without actually choosing a different format while saving - which results in a file with the wrong extension.

Can you post one of the files that Photoshop can't read, so we can take a look at what it contains?
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Luke Meeken

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I'll post a reply below and attach an image.
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Luke Meeken

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Here is one of the images I am presently using. It doesn't consistently fail to open. Rather, it will seemingly randomly fail to open, and generate the "couldnot be parsed" error.

One pattern I've noticed is that if a given image does not open, but I close all other opened images, then suddenly I can the "un-openable" image.

I've not yet determined any patterns w/r/t the inability to save PNGs without using the "Save for Web" dialogue (note: This is not an issue of color profile. The images are RGB, and PNG comes up in the drop-down menu as an option to save. The issue is that after clicking "OK" the image simply, quietly, does not save).
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Chris Cox

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I need an actual file that Photoshop says it cannot open.
Photoshop's PNG code wouldn't randomly fail - it'll either read the file or not read the file, depending entirely on the file's contents.
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Luke Meeken

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That *is* an actual file that Photoshop will not open. Sometimes. Arbitrarily.

Again, sometimes it will, and sometimes it will not. It does, indeed, randomly fail. As I've said, I doubt the issue is not with the PNGs themselves - they open in other programs, and are visible in the browser just above this comment. The problem seems to be with Photoshop and how it is handling the PNGs. I'm going to try to screencast the issue, so you can see it in action.
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Luke Meeken

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Here are links to two Youtube videos showing the issues in action. The first shows how Photoshop will randomly fail to open PNGs. The second shows how it fails to save them.

https://www.youtube.com/watch?v=s1bjJ...

https://www.youtube.com/watch?v=0n0kb...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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CS4 has been out a long while. Is this a new problem? If so, when did it start happening? It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:
http://feedback.photoshop.com/photosh...
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Luke Meeken

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Any insight beyond installing the 11.0.2 update, which I've already done?

The issue is really cramping my workflow, as 50% or more of the time when I reflexively hit ctrl+S to save my work, the file simply won't save, and a fair amount of the time a file simply won't open (but then arbitrarily the same file will open or save fine later...).
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Luke Meeken

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The problem is new to me, and I've been using this version for years now.

It only just started happening today, but it's been a few months since I used Photoshop on this machine. So it's possible the timeframe is similar to Berit's, since s/he encountered the issue 3 months ago. (And maybe that could point to some time-linked external factor like a driver or Windows update causing the issue?).

Here is my system info:

Adobe Photoshop Version: 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch]) X64
Operating System: Windows NT
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2
Physical processor count: 2
Logical processor count: 4
Processor speed: 3292 MHz
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: AMD Radeon HD 6800 Series
OpenGL Drawing: Enabled.
Video Card: AMD Radeon HD 6800 Series
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version: 15.200.1062.1004
Built-in memory: 8109 MB
Free memory: 4552 MB
Memory available to Photoshop: 7139 MB
Memory used by Photoshop: 60 %
Image cache levels: 4
Serial number: 92278706289964506686
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\
Temporary file path: C:\Users\Luke\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 931.5G, 194.5G free
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set

Installed components:
ACE.dll ACE 2008/08/27-18:10:41 53.355610 53.355610
AdobeLinguistic.dll Adobe Linguisitc Library 4.0.0
AdobeLM.dll AdobeLM (64 Bit) 3.0.11.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22) 53.352460
AdobeLM_libFNP.dll FLEXnet Publisher (64 bit) 11.5.0.1 build 57427
AdobeOwl.dll Adobe Owl 2008/08/14-18:38:42 2.0.70 53.354161
AdobeOwlCanvas.dll Adobe Owl Canvas 2.0.70 53.354161
AdobePDFL.dll PDFL 2008/08/20-20:15:08 53.204060 53.204060
AdobeUpdater.dll Adobe Updater Library 6.0.0.1452 (BuildVersion: 52.338651; BuildDate: Wed Apr 16 2008 19:28:20) 52.338651
AdobeXMP.dll Adobe XMP Core 4.2.2 53.352624
AdobeXMPFiles.dll Adobe XMP Files 4.2.2 53.352624
AdobeXMPScript.dll Adobe XMP Script 4.2.2 53.352624
adobe_caps.dll Adobe CAPS 2,0,99,0 2.135373
adobe_epic.dll Adobe EPIC (64 Bit) 3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22) 53.352460
adobe_eula.dll Adobe EPIC EULA (64 Bit) 3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22) 53.352460
AFlamingo.dll AFlamingo 2008/07/09-11:28:44 53.350580 53.350580
AGM.dll AGM 2008/08/27-18:10:41 53.355610 53.355610
ahclient.dll AdobeHelp Dynamic Link Library 1, 3, 12, 0
aif_core.dll AIF 1.0 53.352475
aif_ogl.dll AIF 1.0 53.352475
amtlib.dll AMTLib (64 Bit) 2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22) 53.352460
amtservices.dll AMTServices (64 Bit) 2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22) 53.352460
ARE.dll ARE 2008/08/27-18:10:41 53.355610 53.355610
asneu.dll AsnEndUser Dynamic Link Library 1, 6, 0, 9
authplay.dll
AXE8SharedExpat.dll AXE8SharedExpat 2008/06/11-20:19:53 NFR 53.348206 53.348206
AXEDOMCore.dll AXEDOMCore 2008/06/11-20:19:53 53.348206 53.348206
Bib.dll BIB 2008/08/27-18:10:41 53.355610 53.355610
BIBUtils.dll BIBUtils 2008/08/27-18:10:41 53.355610 53.355610
cg.dll NVIDIA Cg Runtime 2.0.0015
cgGL.dll NVIDIA Cg Runtime 2.0.0015
CoolType.dll CoolType 2008/08/27-18:10:41 53.355610 53.355610
data_flow.dll AIF 1.0 53.352475
ExtendScript.dll ExtendScript 2008/07/17-13:28:24 53.351316 53.351316
FileInfo.dll Adobe XMP FileInfo 4.2.2 53.352624
FNP_Act_Installer.dll FLEXnet Publisher (64 bit) 11.6.0.1 build 60959
icucnv36.dll International Components for Unicode 2008/03/20-16:33:10 Build gtlib_1.1 CL#7223
icudt36.dll International Components for Unicode 2008/03/20-16:33:10 Build gtlib_1.1 CL#7223
image_flow.dll AIF 1.0 53.352475
image_runtime.dll AIF 1.0 53.352475
JP2KLib.dll JP2KLib 2008/06/11-20:19:53 53.100857 53.100857
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
MPS.dll MPS 2008/07/07-10:33:04 53.350311 53.350311
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS4 CS4
Plugin.dll Adobe Photoshop CS4 CS4
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 1.0.0.73
PSArt.dll Adobe Photoshop CS4 CS4
PSViews.dll Adobe Photoshop CS4 CS4
registration.dll Registration 2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22) 53.352460
SCCore.dll ScCore 2008/07/17-13:28:24 53.351316 53.351316
WRServices.dll WRServices Friday May 30 2008 7:18:42 Build 0.7713 0.7713

Installed plug-ins:
3D Studio 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
ADM 3.11x01
Accented Edges 11.0
Angled Strokes 11.0
Average 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
BMP 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Bas Relief 11.0
Camera Raw 5.0
Chalk & Charcoal 11.0
Charcoal 11.0
Chrome 11.0
Cineon 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Clouds 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Collada 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Color Halftone 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Colored Pencil 11.0
CompuServe GIF 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Conté Crayon 11.0
Craquelure 11.0
Crop and Straighten Photos 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Crop and Straighten Photos Filter 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Crosshatch 11.0
Crystallize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Cutout 11.0
Dark Strokes 11.0
De-Interlace 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Dicom 11.0
Difference Clouds 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Diffuse Glow 11.0
Displace 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Dry Brush 11.0
Entropy 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Extrude 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
FXG 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
FastCore Routines 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Fibers 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Film Grain 11.0
Filmstrip 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Filter Gallery 11.0
Fresco 11.0
Glass 11.0
Glowing Edges 11.0
Google Earth 4 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Grain 11.0
Graphic Pen 11.0
HDRMergeUI 11.0
Halftone Pattern 11.0
IFF Format 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Ink Outlines 11.0
Kurtosis 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Lens Blur 11.0
Lens Correction 11.0
Lens Flare 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Lighting Effects 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Liquify 11.0
MMXCore Routines 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Matlab Operation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Maximum 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Mean 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Measurement Core 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Median 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Mezzotint 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Minimum 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Mosaic Tiles 11.0
Multiprocessor Support 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
NTSC Colors 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Neon Glow 11.0
Note Paper 11.0
Ocean Ripple 11.0
OpenEXR 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
PCX 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
PNG 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Paint Daubs 11.0
Palette Knife 11.0
Patchwork 11.0
Paths to Illustrator 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Photocopy 11.0
Photoshop 3D Engine 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Picture Package Filter 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Pinch 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Pixar 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Plaster 11.0
Plastic Wrap 11.0
Pointillize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Polar Coordinates 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Portable Bit Map 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Poster Edges 11.0
Radial Blur 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Radiance 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Range 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Reticulation 11.0
Ripple 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Rough Pastels 11.0
Save for Web & Devices 11.0
ScriptingSupport 11.0
Shear 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Skewness 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Smart Blur 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Smudge Stick 11.0
Solarize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Spatter 11.0
Spherize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Sponge 11.0
Sprayed Strokes 11.0
Stained Glass 11.0
Stamp 11.0
Standard Deviation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Sumi-e 11.0
Summation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Targa 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Texturizer 11.0
Tiles 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Torn Edges 11.0
Twirl 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
U3D 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Underpainting 11.0
Vanishing Point 11.0
Variance 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
WIA Support 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Water Paper 11.0
Watercolor 11.0
Wave 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Wavefront|OBJ 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Wind 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Wireless Bitmap 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
ZigZag 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Plug-ins that failed to load: NONE
Flash:
Connections
Kuler
Installed TWAIN devices: NONE
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Chris Cox

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You haven't installed ANY of the CS4 updates. You should be on version 11.0.2.
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Luke Meeken

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I did just do a fresh install, so that's not surprising.

Help->Updates says none are available, but I'll try manually downloading and installing the 11.0.2 update and see if that fixes it.
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Luke Meeken

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Installed the update, but unfortunately the problem persists.
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Luke Meeken

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UPDATE:

I've been able to reproduce the "parsing" error when opening GIF files, too. (It's easier to reproduce when opening a large group all at once). However, I haven't been able to create the error with JPGs.

I've also been able to reporoduce the saving error from the videos when saving as a GIF. But, again, not with JPGs.

So the issue is not limited to PNGs, apparently?
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Luke Meeken

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Also, incidentally, thanks to you both for your quick replies and helpful suggestions.
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berit näslund

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This might not be very helpful in your case, but since I had this problem (I'm the OP), I also had a chance to change my laptop to another model, in which I did and thus far it's been faulty-free. I don't know whether or not it depended on which computer I was using or the fact that I reinstalled PS anew.

Hope to find a solution though, in case it happens again.
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Luke Meeken

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UPDATE: As a semi-fix, I tried turning off all OpenGL options in the performance preferences. Fingers crossed, but so far it seems to be working. Maybe a recent update of my graphics card drivers wasn't playing nicely with CS4?
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Luke Meeken

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While this seemed to fix the non-parsing issue with opening files, the saving issue persists.