PNG data parse issue

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  • Updated 2 years ago
I inherited a file that was saved as a .png, and when I attempt to open it in Photoshop I get a message about being unable to parse the data. I have tried opening it with paint (on windows) to no avail. The file won't open in that program or photo viewer. Is all lost on the file, or can it be saved? Thank you in advance for your assistance.
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Sarah Garland

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Posted 2 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Could you please post a copy of the png you're having trouble with so we can troubleshoot?
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Sarah Garland

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It won't let me upload it. I guess does that mean it's damaged?

Thank you so much!