Photoshop missing after upgrade to Windows 7

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  • Problem
  • Updated 7 years ago
  • (Edited)
I bought my Windows 7 last year and also a new HP tower, monitor. I did have Photoshop on my old system. When my son-in-law transferred everything my photoshop was missing. I called but the guy said he could not find my info. I had it for several years and bought this pc in Nov 2010. I am trying once more to see if you can find it. Right now I have a 30 day trial going on as I do miss it. My past info would have been carolanne493@roadrunner.com. I am now carolannemetz@gmail.com. You should have the info under my name Carol Metzger, 1325 Payne Ave, North Tonawanda,NY.
I just don't understand why it did not transfer. Thank you for researching this for me. I hope you can find it as the files were so well organized and of course my pictures are precious to me. I am using _was_ Windows Live and it is not great. I want photoshop as it is great. Hope to hear from you soon. I do get upset when I think about all the pictures and where they went to.
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carol metzger

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  • I am confused as I don't know where you went to?

Posted 7 years ago

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Chris Cox

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Do you still have the installation media (box, DVD, etc.?). If you downloaded Photoshop, do you still have the email with the purchase information and serial number?
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carol metzger

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Purchased at Comp USA on 2/24/05.
Serial #MOC3648979
Adobe Photoshop EL $99.99
A rebate came with it..email used for it...carolanne493@adephia.net (no longer using this email).
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carol metzger

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Do I now get reconnected with photoshop somehow? Do I have to buy the new one as the first one woud now be 6 yrs old?
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carol metzger

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Is anyone out there? Am I not using the correct format to answer you? Carol
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carol metzger

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I found the receipt and serial#. Please contact me. thank you.
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David Dobish, Senior QE Photoshop

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Carol someone from support should be contacting you.