Reve: Please Help with transfer of photos

  • 1
  • Problem
  • Updated 5 years ago
  • (Edited)
I have over 2500 photos in Photoshop Elements, and only 300+ were transferred to Revel. I am sure that most, if not all, are JPEGs. Please let me know what the problem is. I do NOT want to lost all my photos because of this arbitrary changeover.
Photo of Marcia Symons

Marcia Symons

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Posted 5 years ago

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Photo of Scott V

Scott V, Employee

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Marcia,
Did you see the response that I provided to your other post? http://feedback.photoshop.com/photosh...

I did check your account info as I did see only a Total Count of 348
During the migration from Photoshop.com to Revel, only your jpg files were copied over to Revel. It appears that you might have other media files that are not jpgs in your Photoshop.com account.
If you want to download your images to your computer, then please
do the following
1. Install the Adobe Air application http://get.adobe.com/air/
2. Click on this link to install the Adobe Media Down loader
http://www.photoshop.com/misc/members...

You mentioned of having over 2500 photos. Could you be referring to a location of these images else where like your hard drive?
Thanks
Scott