Photoshop: Unable to accept user agreement for just Photoshop after CS4 Design Premium reinstall

  • 1
  • Problem
  • Updated 8 years ago
  • Solved
  • (Edited)
yes, i have Adobe cs4 premium suite, and for some reason my computer crashed and i lost some of the software, so i uninstalled all the adobe products and reinstalled it. i had no problem with after effects, flash soundbooth cs4ect.... but the photoshop will not let me accept terms and agreements???? i reinstalled to see if that would fix the problme however i still cannont accept the terms and agreements? i click accept and nothing happens. if you could, please contact me at joshuahundley@yahoo.com for a reslove as for i use this alot for my business and this has kinda given me a set back. thanks.
Photo of josh hundley

josh hundley

  • 5 Posts
  • 0 Reply Likes
  • upset

Posted 8 years ago

  • 1
Photo of David B

David B, Official Rep

  • 211 Posts
  • 28 Reply Likes
Josh,

I have a few questions to help me better understand your issue.

Are you working on a Windows or Mac computer?
What version of the operating system is it? like Windows 7 32-bit or Mac 10.6.8
What was the exact Adobe suite you have? there are a couple different ones that have Premium in the title
Did you get any errors when uninstalling or reinstalling the suite?

I'd like to try to help you through posts here rather than emailing you directly for the benefit of helping others that might encounter the same problem.
Photo of josh hundley

josh hundley

  • 5 Posts
  • 0 Reply Likes
i have the creative suit 4 production premium packageon a windows 7 64 bit computer, iv used this software on this computer for about a year before this happened, i can mavoer through all the language settings on the agrrement and move it around but just cant accept it o.O?
Photo of David B

David B, Official Rep

  • 211 Posts
  • 28 Reply Likes
Sometimes some of the built in security features in Windows 7 can cause that kind of thing to happen. I'd recommend trying the following two things to see if they make a difference

1. Try running the Photoshop as an Administrator, you can do this by right-clicking on the Photoshop shortcut from the Start menu and choosing Run as Administrator

2. See if you can accept the agreement when running in Windows in a Selective Startup. To get into Selective Startup press and hold the Windows key (between the Ctrl and Alt on the left side of the spacebar) and press R. This should bring up a Run window, in here type MSCONFIG and click OK. This will bring up the System Configuration utility. In there you will want to use three of the tabs, General, Services, and Startup. This utility allows you to make changes to the things that load when Windows boots up. Under the General tab it most likely will be set to Normal startup, if its not, you'll want to take note of which items are checked and unchecked under the Services and Startup tabs so you can change them back to the way they were originally before this test. If its already set to Normal startup to begin with, you won't need to worry about writing down the way things were set originally.

Under the General tab - Set it to Selective Startup

Under the Services tab - Check the box that says Hide All Microsoft Services in the lower left, then button in the lower right for Disable All. Then go back and recheck any items in the list that have Adobe in the title, also check the one named FLEXnet Licensing Service.

Under the Startup tab - Hit the Disable All button in the lower right and then go back and then go back and recheck any items that are Adobe related (an easy way to find them is to expand the Command column to show the full path).

Finally, click the Apply and OK buttons at the bottom of the Window which should prompt you to restart the computer for the changes to take effect, go ahead and do this. If the utility comes up again after restart just close out of it. After rebooting the computer with limited things loading in the background, test whether you can accept the License Agreement successfully. After testing this you'll want to set Windows to boot the way it was configured originally, bring up the System Configuration utility again like I described before and under the General Tab set it to Normal startup or however it was configured originally and click the Apply and OK. Note: The Normal startup option turns back on all of the Services and Startup items so you don't need to change them manually.

Please try these two things, let me know if you have questions and if they help.

-Dave
Photo of josh hundley

josh hundley

  • 5 Posts
  • 0 Reply Likes
i tried both suggestion and made no difference. i still cannot accept the agreements
Photo of David B

David B, Official Rep

  • 211 Posts
  • 28 Reply Likes
Hi Josh,

Thanks for testing those things. Just to make sure I understand, when you install Photoshop CS4 as part of the CS4 Production Premium suite you have to go through the overall suite installer and cannot install it by itself from the Photoshop folder. You should only have to accept the License agreement once at the very beginning of the suite install process for all products in the suite. I think the file you should be using to start the install process is just one named Setup.exe.

Are you not able to accept the EULA license agreement for the entire suite and are unable to install any of the apps in the suite?

-Dave
Photo of josh hundley

josh hundley

  • 5 Posts
  • 0 Reply Likes
no i can still use my after effects, flash, soundbooth, ect.... its only for photoshop
Photo of David B

David B, Official Rep

  • 211 Posts
  • 28 Reply Likes
Hey Josh,

It may be necessary to uninstall the working programs in order to get Photoshop working. Try the following

1) Launch one of the programs in the Production Premium suite that is working like After Effects, under the Help menu choose De-activate, go through the process to deactivate the software

2) After de-activating, close all Adobe software and go into Programs and Features in Control Panel and uninstall the entire suite, after the suite uninstalls go into Programs and Features again and check for individual entries for any of the individual programs in the suite especially Photoshop CS4. Uninstall the entries for any of individual applications in the suite too.

3) Reinstall the suite using the Setup.exe and start the install process by right-clicking on the Setup.exe and choosing Run As Administrator. You should only have to accept the license agreement once for the entire suite.

Please try this and let me know what happens and if you have any questions.

-Dave
Photo of josh hundley

josh hundley

  • 5 Posts
  • 0 Reply Likes
Sorry it has taken so long to reply, i have been very busy. i tried reinstalling and it still does not work. i found on a forum on a site i use that this has happened to them and for them it was a corrupt font that currupts the whole software. they said that adobe gave them a new serial number and it fixed the problem
Photo of David B

David B, Official Rep

  • 211 Posts
  • 28 Reply Likes
Hi Josh,

I've been out of town myself as well. It doesn't make sense to me that a corrupted font would require a new serial number but maybe there was more involved. I was thinking talking on the phone might be the best option at this point. I'll email you directly so we can arrange a time.

-Dave
Photo of David B

David B, Official Rep

  • 211 Posts
  • 28 Reply Likes
Official Response
We were able to resolve it over the phone by enabling the Windows 7 built in Administrator account (had to right click on cmd.exe itself and Run as Administrator to get the following command to work). We used the following command

net user administrator /active:yes

after that we logged out of the standard account and logged in with the Administrator one, in that account we were able to accept the agreement. After this he longer got the prompt to accept the agreement in either account.

SUCCESS :)