Photoshop: Please end the unnecessary renewal messages

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  • Problem
  • Updated 6 years ago
  • (Edited)
Why does your software have a pop-up "Renew your subscription" message that requires me go to your website, where there is no button or clear path to renew the subscription? Also, since I've authorized Adobe to renew my subscription automatically each month - which you do - why do you want to impose this requirement on someone who has already paid? I respectfully suggest that since this makes your product less convenient and user-friendly, you dispense with the requirement for users who have already renewed. Thanks!
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Jennifer Brandlon

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Posted 6 years ago

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David B, Official Rep

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Hi Jennifer,

Thank you for the feedback. I confirmed that you have a yearly subscription and it is set to auto-renew so agree that it seems odd and incorrect that this message you are getting would appear. Would it be possible to post a screen shot of the behavior for reference if needed? Have you gotten this message in the past or is this the first time? Do you have all product updates installed? Thanks for reporting it.

-Dave
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Keeping Photoshop is Up-To-Date: http://adobe.ly/PS-Up-To-Date

There was a recent update that fixed an issue that would cause Photoshop to ask you to license your software after each launch. So, it would be good to see an example of the dialog you're getting and how often you're seeing the dialog.

How do I add a screen shot on this feedback site?
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Jennifer Brandlon

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Thanks, David and Jeffrey. I did take a screen shot and attempted to add it below by clicking the "Add Image" button (the result sure doesn't look like an image to me but maybe it will to you). I can also send it via email. This is the second time I've had the message; the first was about a month ago.

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David B, Official Rep

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Thanks for the screen shot Jennifer. Like Jeff mentioned, we did have an issue with licensing with Photoshop CS6 the last month but it was resolved by the latest update, 13.1.2. I'd recommend confirming you have that version installed and then click the "License This Software" button in the lower left and sign in with your Adobe Id. After doing this you should no longer need to continue going through the process.
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Jennifer Brandlon

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Thanks, I'll give it a try.
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Jennifer Brandlon

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Hmm, I'm not being allowed to update to the recommended version. Any other advice? Or should I embark on one of those famous lo-o-o-ong conversations with chat support? :-)

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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The signature of the download was invalid. Sounds like either a software firewall or some type of network configuration issue is preventing proper download of the updates.

Can you think of any unique settings for your network that might be conflicting?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you're on a managed network, you may need to check with your IT folks.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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The other thing to check is to make sure you have the latest Adobe Application Manager installed:

Win: http://www.adobe.com/support/download...
Mac: http://www.adobe.com/support/download...