Please Make Adobe App shortcuts work with Security and Virus software!

  • 1
  • Problem
  • Updated 6 months ago
I suddenly was seeing the "Space Bar Won't enable Hand Tool" problem that's been a plague for years. A few weeks ago, I installed AdGuard for Safari and Mac. I've been happy with it's ad blocking - but this was the culprit for the problem of the Space Bar not invoking the Hand Too, AND for Command+Space not invoking zoom. I've turned off the helpful ad blocker, and I can use my Adobe Apps (Photoshop, Illustrator, InDesign were all affected).After all these years, PLEASE fix these apps so that our computers can remain usable and safe while still having access to these important tools!
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STEPHANIE GANS

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  • Frustrated

Posted 6 months ago

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Photo of Jaroslav Bereza

Jaroslav Bereza

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Isn't this question for authors of AdGuard?
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STEPHANIE GANS

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@Jaroslav Bereza - If you look at the history of this issue, you'll see that this issue has arisen repeatedly over the course of many years. Almost always, the culprit has been an antivirus software, an Ad Blocker, or some other kind of security software - from Many  different developers. It's almost always resolved by the person with the issue disabling these helpful pieces of software. So, logic says that the problem is with some part of the Adobe implementation (in varying forms in all of it's design apps) that causes problems when people use software to protect themselves or their computer. I believe Adobe needs to address this problem.