Please improve subscription verification process to allow people to continue working when offline

  • 8
  • Problem
  • Updated 1 year ago

This conversation has been merged. Please reference the main conversation: Photoshop/Lightroom: Loss of internet connection and license

I’m currently on the road and sometimes don’t have internet access. Yesterday I got the “we can’t verify your subscription” message. This held me up until I was able to get internet access, which is extremely annoying considering I pay $50 per month for a Creative Cloud subscription. One of Adobe’s support team on Twitter explained that it needs to check every 30 days (though a response to a similar question on these forums suggest the time is 90 days), which would be fine except:

1. The message does not explain this. It would be very helpful if it did so.

2. If I was out of range for days, or weeks, instead of more than a few hours, this would have completely screwed up my plans. Why not give the user a grace period of (say) a week to let them continue working.

3. Even better would be to verify subscription status on EVERY startup if there is internet access, and only complain when the 30 (or 90) day limit since the last verification is reached? This way I (and manny others) would not have experienced this issue. I could even prepare for a trip by firing up Lightroom or whatever before heading off and be confident that I’ll always be able to use LR even if I don’t have internet access.

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John Carney

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  • annoyed

Posted 1 year ago

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Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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Did your battery die? There were some interesting engineer comments in this thread: Photoshop/Lightroom: Loss of internet connection and license
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Gary Rowe

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That sounds like an excellent way to do it!
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Gary Rowe

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But that 30 days vs 90 days sounds like Adobe support still aren't sure what they are talking about :(
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Johan Elzenga, Champion

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Both are correct. If you pay monthly, you have 30 days. If you pay yearly in advance, you have 90 days.
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Sam Ostrow

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Agreed -- I use two different desktop computers in two different states -- and it is possible there will be more than 30 days between my use of either one.
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Joel Weisbrod

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I especially like item #3 in the original post!!! 

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