Lightroom Classic: Placing photos on Map module erratic and slow since update LR Classic CC 7.5 (Windows)

  • 29
  • Problem
  • Updated 7 months ago
  • Acknowledged
  • (Edited)
I geotag photos on a daily basis, and today, after updating LR Classic CC to version 7.5, I was going to resume my geotagging tasks as usual, but then I started to experience weird issues when placing photos on the map.

Most of the time, the problem is that I drag the photo from the filmstrip to the map (in the Map module, of course), and nothing happens (no photo on the map, no gps coordinates in the metadata). If I drag and hold the photo over the map for a few seconds before releasing the mouse button, sometimes it does place the photo.

I would say it's even more difficult when I select several photos and try to place them on the same spot at once, but I can't say absolutely for sure.

Also, selecting the photo (or photos) and then Ctrl+clicking (Windows) on the map to place them stopped working altogether as soon as I updated to 7.5, no matter how long I kept the keys or mouse button pressed down, or how many times I tried (previously, I was using this shortcut dozens of times a day).

Since I do need to keep geotagging photos, and with v7.5 it was much more difficult, I've downgraded to 7.4 and now things are working ok again. Of course I can't absolutely say for sure that this is an universal issue but... this is what's happening on my system. Any idea what could be going on? Thanks.

My first 10 lines in Help>Sytem info:

Lightroom Classic version: 7.5 [ 1186149 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.17134
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4,0 GHz
Built-in memory: 16314,6 MB
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Carlos Oliveras

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Posted 1 year ago

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G0apher, Employee

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Hi Carlos, sorry for the inconvenience and thanks for bringing this to our notice.

I am able to see the issue and investigating further to identify a pattern.
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Carlos Oliveras

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Hey GOapher, thanks for taking the time to reproduce this issue.

It is truly an inconvenience since, like I said, I geotag photos on a daily basis. Luckily, I don't need 7.5, so I can live with 7.4. 

I hope this gets fixed sooner than later, though.

Thanks again.
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G0apher, Employee

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Official Response
We are actively looking into this issue - it seems to intermittently occur in our test scenarios as well, albeit without a pattern. We are collecting a few logs and investigating the possible root cause. Hang on.

Apologies for the inconvenience, and thanks for being persistent!

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G0apher, Employee

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Official Response
Thanks for your patience!

We have upgraded the limits for the API again - request you to please give it a try and report any issues.

Joop, I understand your concern - but recent changes in our Map APIs mean that we have to make an API call over the internet to deduce the coordinates, as well as the geocode information. So, even if you have address lookup switched off, Lightroom does make an API call to deduce only the coordinates. Hope it clears your concerns!

Thanks again.
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Darren Aylward

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I've been doing quite a few photographs this afternoon (singles and groups of photos) and although not an exhaustive test, everything seems to be working fine for me now.
Thank you for looking into this in such a timely manner.
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Jaime Sanz

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Hi,

I have tried some images and I can not see any diference, it works for some geocoding (15 or 20) very slow and after that it does not work anymore unless you restart the aplication.
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Alan Robertson

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This is marked as being fixed but I'm afraid it very much is NOT fixed when I tried it just now.  No issues with tracklogs (presumably as data is being provided), but dragging and dropping individual items onto the map is painfully slow and >75% of the time doesn't work at all. I've tried restarting Lightroom but to no avail.

This is a key part of my workflow for photos and I trust this is being given priority as a fix.
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G0apher, Employee

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Sorry to hear that Alan.

Does it not work at all or only works slowly - while filling in the Location (City, State, Sublocation, Country) fields? Does it happen with single photos as well as multiple photos?
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Alan Robertson

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I got there in the end, it was just extremely slow - I tried both multiple photos at once and one at a time.  I would repeatedly drag it onto the map then nothing would happen. Eventually after many minutes per photo it would seem to stick.  I'm not quite sure what you mean about filling in Location fields - I was just dragging and dropping onto the map.

As mentioned above the tracklog worked fine and allocated all the photos OK.

I've pasted system info above too.