Elements: Picture files will not open

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  • Problem
  • Updated 5 years ago
  • (Edited)
Just bought Photoshop Elements 12, after many problems installing it; now it fails to open pictures in Windows 7! Clicking a picture only starts Photoshop, but the picture itself will not open. Only way to force a picture to load is by opening it form within Photeshop, i.e. a double search exercise! Checked for updates, no new ones as of 5/19/2014.
The most frustrating is that version 10 worked fine but I fell for a sales pitch for 12, OMG how naive can one be!
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Charles Perk

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  • frustrated

Posted 5 years ago

  • 1
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Chris Cox

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This usually means that your registry is corrupt and that Windows is not passing the information on the file to Elements.
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Pete Green, Customer Advocate

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Chris may be right here, but what have you tried so far Charles?

Have you tried under a new user account?
Reset PSE preferences? http://www.photokaboom.com/photograph...