Photoshop CC 2018 19.1: Photoshop opening images highly zoomed in unexpectedly

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  • Updated 6 days ago
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Since the latest update of Photoshop cc 2018, when i open a picture i can't see it full frame but only a part because the zoom is too important. I didn't have this problem before update (at that time i could see the ALL picture) and it's quite annoying because i have to zoom out each time... and when i have to check 250 pictures after a day of work i turn crazy. Is there somebody to help me and save some time ?
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Agathe Gaboriau

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Posted 2 weeks ago

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Jaroslav Bereza

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You can try Script Event Manager and assign Action with recorded "fit canvas zoom"
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Hannah Nicollet, Official Rep

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Hi Agathe,

Sorry for the frustration. This is a known issue in Photoshop. Some users have found that resetting preferences in Bridge makes it return to normal: https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html#main_Troubleshooting_steps

Others have found it helpful to reset preferences in Photoshop, but first you may wish to copy off your settings if you have a lot of custom actions and/or presets (instructions here https://helpx.adobe.com/photoshop/using/preset-migration.html)

Here is how to reset Photoshop preferences: https://helpx.adobe.com/photoshop/using/preferences.html

Thanks,
Hannah
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Hannah Nicollet, Official Rep

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Thanks for replying so quickly. On an unrelated note, my favorite trip was to France :) It's hard to say which city I loved the most, but Auxerre, Joigny and Lyon were some of my favorites. I need to go back with my camera.

Does this happen every time you open an image? Would you mind taking a screenshot of how it appears when you open the image?

Thanks,
Hannah
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Agathe Gaboriau

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Thank you for your comment on France ;) I went to Lyon many years ago and i liked it, but i come from Nantes, in the west of France, i prefer this part because weather is better and we have sea !! 
Anyway, speaking of my photoshop issue, yes, it happens every time. 
You can see on the screenshots how it appears on my screen now, and on the second picture how it appeared before the update

Thanks


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Hannah Nicollet, Official Rep

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Thank you that helps! I googled Nantes - looks like a gorgeous region! Both of my daughters attend French immersion school, incidentally. I'm a hardcore Francophile.

One other thing - one of our engineers fixed a bug in the most recent update of Photoshop. He wonders if this issue might have also been addressed by that fix.

If you haven't updated yet, there is a Photoshop update available that was just released today, 19.1.1. If you haven't updated yet, would you mind updating and letting us know if you're still seeing this?

Thanks!
Hannah
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Agathe Gaboriau

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Hi ! 
i updated this morning but the issue is still here... it seems that i have to live with it :( or maybe until a next update. 
anyway it is not a huge problem so it doesn't matter...
Thank you for your help Hannah :) 
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Hannah Nicollet, Official Rep

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Okay thanks for updating and letting us know, Agathe. I appreciate your help. 

Hannah