Photsohop Elements: PSE 9 corrupting RAW files

  • 1
  • Problem
  • Updated 7 years ago
  • (Edited)
This just started happening today. When I open a RAW file from memory card or hard drive, it opens in the preview window fine, when I click open image or open copy, the resulting image opening in Photoshop editor has a line across the image, if i save it to JPEG the line is part of the image. If I open the JPEG of the image , it's fine. If I open the RAW file in Canon's software it's fine. I uninstalled Adobe and reinstalled, it still does it.

Before anyone suggests hardware issues, there are none, there is nothing wrong with the computer, the drives or the meory cards, I installed the software on my wife's computer, it does the same thing. So obviously it is not a hardware issue. It has to be the software.
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Troy Hendrickson

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Posted 7 years ago

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Ankur Agrawal, Employee

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Please post the screenshot of the 'line' that you are getting.
Also, what happens when you edit the files in Organizer or edit in camera raw dialog?

- Ankur
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Troy Hendrickson

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no need to, one call to adobe convinced me this is not a company I will be doing business with anymore, not only you not get anyone who speaks english well enough to even communicate effectively, I don't like it when some fool on the phone gives me 3 different stories and then accuses me of having a pirated version of the software I paid $179 for.