Photoshop opens and immediately crashes (outdated video driver)

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
Hello,

I do not have issues with any of the other programs. Just Photoshop. I open it and it immediately crashes and says it has stopped working.

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 16.0.1.168
Application Timestamp: 55af6140
Fault Module Name: aticaldd64.dll
Fault Module Version: 6.14.10.1607
Fault Module Timestamp: 4f144747
Exception Code: c0000005
Exception Offset: 00000000003184b0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 109f
Additional Information 2: 109fc0d4fedd08d22cb4b096d5416e7e
Additional Information 3: 5dce
Additional Information 4: 5dce15e589e48293675f10f9bddcf8c3

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linki...

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

If I need to disable the graphics processor, how would I do that?

Thank you
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Christy Perez

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Posted 3 years ago

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Adam Jerugim, Employee

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Hi Christy,

The log above indicates a crash with your video driver. Try updating to the latest driver on AMD's site to see if that helps mitigate the crash.

Thanks,
Adam
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Christy Perez

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Thanks Adam!

Would this be it?

http://support.amd.com/en-us/download...
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Adam Jerugim, Employee

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That should work.
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Christy Perez

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Unfortunately that did not work. I don't think that link was the correct type of download. :(
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Christy Perez

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It shows up as AMD Gaming Involved.
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Adam Jerugim, Employee

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What specific video card do you have in your system? That'll help determine which driver you need.
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Christy Perez

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I'm not sure where I would find that information?
When I go to Computer to System Properties to Hardware to Device Manager to Display Adaptors it shows AMD FirePro V4900 I had uninstalled it though.
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Adam Jerugim, Employee

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What version of Windows are you running, and is it 32bit or 64bit?
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Christy Perez

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Windows 7 and I believe it's 64bit
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Adam Jerugim, Employee

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