Photoshop CC Crashed on Windows 8 (yet another out of date video card driver)

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  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
I had to reinstall Photoshop CC because I reinstalled my operating system, now when I try to launch PS CC on an ASUS Laptop running windows 8 fully updated it crashes saying that PSCC has encounterd a problem and will now close. this happens as soon as it is fully loaded, I am also getting a sign in to adobe for nearly every step I take, if I go to adobe web site, sign in, launch PS CC sign in and returns a trail version status stating that I have no more days left to try, so I click sign in and sign in I get a conformation that PS CC is now licensed to this account, I click OK and I go to the trail version status saying I have no more days to try, my account is current and paid.
It was all working fine before for the last 4 months. Not sure what is going on, thank in advance
Tony M.
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Tony M

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Posted 4 years ago

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Chris Cox

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What does the detailed crash report say? (check the system event viewer)
And have you updated your video card driver from the GPU maker's website?
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Tony M

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I think this is what you have asked for, also this is a reinstall after I started to get failures and every thing I can think of and everything that windows update can find is updated

Thanks

+ System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2014-09-17T22:12:19.000000000Z

EventRecordID 2174

Channel Application

Computer LTRacedog

Security

- EventData

Photoshop.exe
15.1.0.148
53d97a8f
igdfcl64.dll
8.1.0.2828
50185087
c0000005
00000000008059c3
a70
01cfd2c4678f57c3
C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
C:\Windows\SYSTEM32\igdfcl64.dll
affaf4fa-3eb7-11e4-be7f-dc85de54eccc

,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
Faulting module name: igdfcl64.dll, version: 8.1.0.2828, time stamp: 0x50185087
Exception code: 0xc0000005
Fault offset: 0x00000000008059c3
Faulting process id: 0xa70
Faulting application start time: 0x01cfd2c4678f57c3
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\igdfcl64.dll
Report Id: affaf4fa-3eb7-11e4-be7f-dc85de54eccc
Faulting package full name:
Faulting package-relative application ID:
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Chris Cox

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And that says that your intel graphics driver crashed.
Go to Intel's website and update your video card driver.
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Tony M

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no way, you got that out of all those words and numbers????
Wow I need to learn to read intelanese. that is great thanks a ton. But, I have as defualt to use the nvidia gt720 card. I will go and update the intel chip set first then let you know. thanks again.
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Chris Cox

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Faulting module name: igdfcl64.dll
Which if you look it up, is part of the intel video card driver code.
(or you just deal with so many of these reports that you have all the driver DLL name memorized)

You appear to have an Intel GPU in your system, and the driver for that GPU is crashing. Double check your GPU system settings (maybe even turn off the Intel GPU if it's just an integrated chip), and make sure you update your NVidia drivers from NVidia's website as well.
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Tony M

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(And NO not another out of date Video Card Driver anymore)

application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
Faulting module name: igdfcl64.dll, version: 8.1.0.2828, time stamp: 0x50185087
Exception code: 0xc0000005
Fault offset: 0x00000000008059c3
Faulting process id: 0xed0
Faulting application start time: 0x01cfd39159c7ea89
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\igdfcl64.dll
Report Id: a628a0f0-3f84-11e4-be80-dc85de54eccc
Faulting package full name:
Faulting package-relative application ID:

Photoshop.exe
15.1.0.148
53d97a8f
igdfcl64.dll
8.1.0.2828
50185087
c0000005
00000000008059c3
ed0
01cfd39159c7ea89
C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
C:\Windows\SYSTEM32\igdfcl64.dll
a628a0f0-3f84-11e4-be80-dc85de54eccc

- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2014-09-18T22:39:29.000000000Z

EventRecordID 2345

Channel Application

Computer LTRacedog

Security

- EventData

Photoshop.exe
15.1.0.148
53d97a8f
igdfcl64.dll
8.1.0.2828
50185087
c0000005
00000000008059c3
ed0
01cfd39159c7ea89
C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
C:\Windows\SYSTEM32\igdfcl64.dll
a628a0f0-3f84-11e4-be80-dc85de54eccc



Maybe I should just start all over from a fresh install of window 8 that was supplied with puter?
Seems weird it is the same thing showing as the fault.
Well if any one can fix it, seems you are the ones to do it.

Thanks for all your help so far.
Tony
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Chris Cox

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You are still crashing in the Intel video card driver.
And that version of the driver appears to be the out of date one that shipped with Windows 8.1, not the current Intel driver software.

Reinstalling Windows 8 will just reinstall the out of date drivers that came with Windows 8. You need to update the Intel drivers, and probably the NVidia drivers on your system from the GPU maker's websites.
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Tony M

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The intel driver I installed was from the ASUS web site and the Nvidia driver was from the nvidia web site latest driver that came out in August. I will try to look at the intel web site and see what I can find. Thanks again.
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Chris Cox

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You need the Intel driver from the INTEL website. Micrsoft and system builders (like ASUS) have really, really out of date drivers.
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Tony M

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Photoshop CC is up and running.
I updated windows 8 to windows 8.1,
From what I understand is that a current driver for intel graphics could not be installed until 8.1 is installed. I think.
Learned a lot from you Chris, I will now look at the event viewer more carefully.
Thanks for your help.
Tony
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Chris Cox

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You're welcome, and I'm glad to hear that things are working again.
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Susan Marie

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I didn't want to post a whole new thread, but I am having a similar issue as Tony. I downloaded photoshop cc 2014 - I use Windows 8. My laptop is new (to me), so there's not much on it atm. The free trial still works fine on my old laptop (Windows 7). Anyway, here are the deets of my event log:

Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
Faulting module name: ig7icd64.dll, version: 9.17.10.2828, time stamp: 0x50184dd7
Exception code: 0xc0000005
Fault offset: 0x000000000072f572
Faulting process id: 0x47c
Faulting application start time: 0x01cfd7e2ce53073c
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\system32\ig7icd64.dll
Report Id: 1a3d1976-43d6-11e4-bef8-8434976f9d2b
Faulting package full name:
Faulting package-relative application ID:

Thanks in advance for any help.
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Chris Cox

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Yes, and the crash log says that your Intel video card driver crashed.
Go to the Intel website and update your video card driver.
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Tony M

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Hi all
I have been away for a couple of days but I have seen your message Susan.
I had tried to update my computer from ASUS (computer maker) and from the intel web site but could not come up with a newer driver for the Intel Graphics chips.

This is what I did and I do not think it would hurt anyones computer at all.
Update everything you can through "Windows Update" and also do a check for "Microsoft Update" which will update any Microsoft software you have on your computer.
Then after all that is done and you think you are done, check windows update again until you get everything up to date.
I then received a notice from Microsoft about Windows 8.1 update/service pack. 8.1 installs like a completely new operating system. I happily installed 8.1 and the new Intel Graphics Driver was installed along with 8.1, and Wa La (sp) everything worked better and Photoshop CC runs on all 8 cylinders.
Sooo
update windows 8 to windows 8.1, (but run windows Update first)
From what I understand is, that the current driver for intel graphics could not be updated or installed until Windows 8 is updated to 8.1. (I think.)
Learned a lot from Chris,he is a great sensei master.
I really hope this helps, please let us know if it all worked out. help.
Tony