Photoshop Elements: Editor becomes unresponsive - Win

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  • Updated 6 years ago
  • (Edited)
Photoshop Elements 9 on a Windows 7 64bit PC (All latest drivers/updates installed). Elements stops responding and has to be closed via the task manager. Have uninstalled and re-installed several times but will always eventually suffer the same problem. Windows reports an error message similar to this in each case:

The program PhotoshopElementsEditor.exe version 9.0.3.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1a64
Start Time: 01ccfa150762f731
Termination Time: 3
Application Path: C:\Program Files (x86)\Adobe\Photoshop Elements 9\PhotoshopElementsEditor.exe
Report Id:

Any ideas please?
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Steve

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Posted 6 years ago

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Brett N, Official Rep

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What are you doing in the Editor when it becomes unresponsive? Is there a particular action you are performing or file type you are working with when it becomes unresponsive?

Does the program really behave better after reinstallation? Or could that be a coincidence with the work you are performing?
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Steve

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Hi Brett,

Just finished editing a RAW image and then try to print from the edit screen. At this point Elements freezes, can't do anything from within Elements.

As to the question that after reinstallation Elements behaves better, the answer is generally yes (can go for days without any problem) however, after last installation only lasted 1 edit. Apart from that, I cannot pinpoint any reason for this happening but can probably can recreate the issue (not guranteed though).
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Brett N, Official Rep

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So going to print isn't always the cause, just in this one particular instance?

When behavior is intermittent like this, it suggests outside interference. What else do you have running on your computer at the time.

This could also be a symptom of a lack of resources. How much RAM do you have and what type of video card?
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Steve

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PC isn't a slouch:

System Type x64-based PC
Processor Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)

Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.98 GB
Available Physical Memory 1.97 GB
Total Virtual Memory 16.0 GB
Available Virtual Memory 9.67 GB
Page File Space 7.98 GB

Graphics Card: NVIDIA GeForce GTX 560 Ti

Generally when Elements is being used no other applications are directly open. Main backround processes being run are Anti-Virus (GFI Vipre) and Western Digital Smartware (backup program), so plenty of resources available.

As to the 'freezing' issue, it generally occurs when attempting to print after editing although 'freezing' has occurred whilst in edit mode.
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Ken

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I suspect your automatic backup and/or AV program is accessing files that PSE is using.

How does PSE perform if you disable your backup program?

Ken
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Steve

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I'll try this suggestion with the backup program first and let you know what happens.
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Steve

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I've removed the Western Digital Smartware (backp software) from this PC as it was causing problems with other programs, so we'll see if this helps.