Photoshop Elements 10 Organizer Stops Working when sending Photo Mail

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  • Problem
  • Updated 6 years ago
  • (Edited)
PSE 10 stops working when attempting to send Photo Mail. Running Windows 7, with 8 GB memory. No Windows Live mail installed, Outlook 2007 is the mail client.

P.S. I've never owned a more problem plagued piece of software than this. PSE 11 better be a free upgrade without the headaches of PSE 8, 9 or 10.
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David Stutt

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  • frustrated and angry

Posted 6 years ago

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Chris Cox

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Do you mean it crashes? If so, what does the crash detail say, especially the name of the faulting module?
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David Stutt

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Thanks for the great followup there, Chris.
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David Stutt

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Repeat event

"Elements 10 Organizer has stopped working

Windows can check online for a solution to the problem"


Checking for solution obviously does not reveal a solution.

Here is what is contained in the problem details:

Problem signature:
Problem Event Name: APPCRASH
Application Name: PhotoshopElementsOrganizer.exe
Application Version: 10.0.0.0
Application Timestamp: 4e5e9821
Fault Module Name: NxEdit.dll
Fault Module Version: 3.0.0.0
Fault Module Timestamp: 4e5e9c04
Exception Code: c0000005
Exception Offset: 00002d05
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Subsequent event.

Problem signature:
Problem Event Name: APPCRASH
Application Name: PhotoshopElementsOrganizer.exe
Application Version: 10.0.0.0
Application Timestamp: 4e5e9821
Fault Module Name: NxEdit.dll
Fault Module Version: 3.0.0.0
Fault Module Timestamp: 4e5e9c04
Exception Code: c0000005
Exception Offset: 00002d05
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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David Stutt

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And the help just keeps on coming...
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David Stutt

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I guess the cheap software gets the cheap support. Anyone reading this knows that it has been a week since any Adobe people have thought to try to address this problem.

And to think that I was forced to buy the upgrade only because anything earlier than PSE 8 will not run on Windows 7. What a catastrophe PSE 10 has been! Crashes with too many photos, drives the system to it's knees with Auto-assassination (I mean analysis), and now will not allow me to send Photomail.

It seems the more I spend, the less functionality I get. The inverse to the "You get what you pay for" adage.

Thanks for nothing, Adobe!
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Graham Colley

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As above. Why has this problem not been acknowledged by Adobe? None of the upgrades have added any significant benefit to the product and have not ironed problems. Just a way of raising more revenue for themselves at the consumers expense!
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David Stutt

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Graham,

I believe it likely that they do not acknowledge this issue for the following reasons:

1. They are swamped with too many complaints about their poorly written and tested software.
2. They do not have the properly trained staff to support said software.
3, The support people they do have are reluctant to engage these types of problems for fear of looking like fools.
4. There is a certain arrogance among the support people that leads them to think that we end-users are somehow too stupid to work out our own issues. After all, Adobe software works correctly, and we somehow did something wrong to cause the problem. Right?

I personally believe that software companies like Adobe are the true "pirates" in the software world. In their rush to profit, they shove this half-baked crap out the door, without cleaning up the known issues first, thus re-inflicting the same problems on each purchaser, time and again.

If the Trial Version had been good for any greater amount of time, I might have had a chance to discover more of the plethora of issues this package has, and avoided the colossal mistake of laying down my hard-earned money on this scarcely functional piece of software.
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David Stutt

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Well, I guess I owe Adobe a debt of gratitude, after all. Thanks to all the non-support, I was forced to look for other solutions and I have found a couple - neither of which involve adobe. Adobe is also partly responsible for my final departure from the Windows platform, as PSE and PRE were among the last applications that were tying me to the platform.

I am now much happier without either Adobe or Microsoft Windows.

Adios, Adobe!