Photoshop: CS4 application error "Photoshop.exe Application error. The instruction at "0x71A59FF3" referenced memory at "0x000003C5"

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  • Updated 7 years ago
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I use PhotoshopCS4 all the time and today I started getting an error message. It comes up with "Photoshop.exe Application error. The instruction at "0x71A59FF3" referenced memory at "0x000003C5". The memory could not be "read". Click ok to terminate the program, click cancel to bedug." But this same message keeps coming up no matter what. Any ideas why, and how can I fix it? (I'm not sure if this may have anything to do with it but I recently installed Photoshop Elements..??) A quick answer would be appreciated as I have a deadline to get some work done by the end of this week.
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MiriamM

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Posted 7 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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When do you get the error? On launch? Or with a particular command?
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MiriamM

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On launch.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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And only change was installing Photoshop Elements?

You didn't add any 3rd party plug-ins to Photoshop?

First thing I would try is restoring your prefs: http://adobe.ly/PS_Prefs

If that doesn't fix the problem, I'd run the CS4 installer and do a 'repair' to try and fix the issue.
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Steve Macdonald

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Did this problem ever get resolved? I am experiencing the same problem with CS5, although with a different memory address.

Yesterday I installed Photoshop CS5 Extended, used it successfully for about half an hour, and then had it die with this error. Since then, whenever I try to launch the application I encounter this problem and cannot get around it at all. I have tried restoring my preferences (as described above), and I've uninstalled and reinstalled several times, all to no avail.

Any advice would be gratefully received!
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Chris Cox

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No, the OP didn't report back - so we're not sure if she solved it or not.
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MiriamM

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I'm the OP. My problem did end up resolving itself, but I'm not sure how long it took because I didn't open up the program for two weeks afterward, since I've started working with my elements program instead.
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Steve Macdonald

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Thanks Miriam.

Chris, I'm also pursuing this matter in another thread, so given Miriam's problem is solved I'll wait for your response in that other thread.
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Barbara Hurlock

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I am having the same problem - help please.
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Steve Macdonald

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Hi Barbara,

My problem was solved by downloading and installing the update to v12.0.4.

If that doesn't work, try looking through this thread which had a few more things to try (Not sure how to make this a hyperlink, sorry!):

http://feedback.photoshop.com/photosh...