PhotoshopCC hangs on load

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  • Problem
  • Updated 4 years ago
Double-clicking image (22 MB .CR2 file) in Windows 7 Explorer launches PhotoshopCC, which loads and hangs immediately! The image is not loaded. If PhotoshopCC is already open, the picture loads just fine with either double-click in Explorer or via Photoshop Open.

System has a dual-quad Intel Core i7-2600K CPU, 16 GB Ram, PhotoshopCC resides on 120 GB solid-state disk, and uses a second 120 GB solid-state disk for swap space.

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: Photoshop.exe
Application Version: 14.1.2.427
Application Timestamp: 524002c6
Hang Signature: e003
Hang Type: 2048
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Hang Signature 1: e0030413ba6c607e9c4f974eaabbc756
Additional Hang Signature 2: 8275
Additional Hang Signature 3: 82752f2ac44c1467a2600e3b8669474e
Additional Hang Signature 4: e003
Additional Hang Signature 5: e0030413ba6c607e9c4f974eaabbc756
Additional Hang Signature 6: 8275
Additional Hang Signature 7: 82752f2ac44c1467a2600e3b8669474e

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Photo of Gracie Kelch

Gracie Kelch

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Posted 4 years ago

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