Elements: downloader will not recognize my camera

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  • Updated 3 years ago
  • (Edited)
Tried downloading photos and program will not recognize my camera....how to rectify?
Photo of Marian Bay

Marian Bay

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Posted 6 years ago

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Photo of Chris Cox

Chris Cox

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Are you trying to open Camera RAW files, or having a problem with a downloader?

And are you using Photoshop, Bridge, or Photoshop Elements?
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Ted Geary

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I am having the same problem with PhotoShop Elements 11. In the past when I plugged the USB from my Canon 7D I could click on files and get my JPGs from the camera. Now when I plug the USB in I can hear the laptop make a noise like it did in the past but, still does not work.

Here is what I have tried: Re-install the program, check if it would work in other USB ports. Tried other devices in the USB port and they worked. Formatted my CF Extreme Pro SanDisk card. Checked the USB cable, etc.

I have purchased PotoShop since it first came out till now and this is the first time I have had this problem. In the past when I plugged the USB in if there were some files or drivers needed Win 7 would install them. It don't do that now.

Any help would be appreciated.
Photo of Marian Bay

Marian Bay

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I am using P. elements...just tried to download the new version, after uninstalling the old version and it did not download it. I just try to download pics from my Kodak camera and it keeps saying searching......I have managed to get some photos on it...is there any way I can take the pics from Kodak Easyshare over to PHOTOSHOP?
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Chris Cox

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The pictures are just files on the camera/flash card.
Even if you don't use a downloader, you can copy them to your hard disk and open them in Elements, or any other application.

Now, as to why the downloader isn't working: what camera model are you using? Did you install the drivers for the camera? Are you connecting the camera via USB, or using a card reader?
Photo of Marian Bay

Marian Bay

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I have tried the SD card and the USB cord......Photoshop just does not recognize my camera.......I have P. Elements. I have a Kodak DX7630.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What version of Elements are you using?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Marian,

That camera shoots JPEG files so it should be supported by any version of Elements.

As Chris says, you should be able to just connect the camera to your computer and drag the files over to your hard disk using either Windows Explorer or Mac OS Finder.

What OS are you using?
Photo of Marian Bay

Marian Bay

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I am using Element 7 and using Windows 7.
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Guy Libot

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Hi,

I just changed from windows to Mac and bought the latest version from Photoshop Elements (14). First time I connected my Nikon J1, the software did not recognise the camera, even when you refresh the list of connected devices, still no camera was recognised ? What can I do.
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Chris Cox

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Are you using MacOS 10.11? If so, see the other topics about downloader and camera connection problems caused by MacOS 10.11 changes.