Photoshop Elements Update Failures

  • 1
  • Problem
  • Updated 7 years ago
  • (Edited)
I CAN'T GET UPDATES ON EITHER PHOTOSHOP ELEMENTS 9 OR PREMEIR 9. YOUR TECH'S HAVE NOT BEEN ABLE FIX MY PROBLEM SINCE I FIRST INSTALLED IT MARCH OF 2011 AFTER PURCHASING THE DVD'S. (LAST CASE # 182635097) I LOVE THE PHOTOSHOP PROGRAM AND EVERYTHING ELSE WORKS. I HAD MY INTERNET PROVIDER POSITIVELY SHUT OFF ALL CENTURY LINK SECURITY AND MAKE SURE WINDOWS SECURITY WAS SHUT OFF TO ALLOW NO INTERFERENCE WITH THE UPDATES. YOUR TECH'S TRIED EVERYTHING THEY COULD THINK OF TO RESOLVE THE PROBLEM. I EVEN UNINSTALLED AND REINSTALLED THE PROGRAMS SEVERAL TIMES. CENTURY LINKS SECURITY GROUP AND I AGREE THAT THEIR MUST BE A GLITCH IN THE ORIGINAL DISKS I USED TO INSTALL THE PROGRAMS. I PLAN TO WAIT UNTIL I NEED A FUTURE UPDATE AND PURCHASE A NEW SET OF DISKS TO SEE IF THAT SOLVES THE PROBLEM. IF SO I WILL BE CONTACTING YOU AGAIN. ( FYI )YOUR ADOBE FLASH, AIR AND READER UPDATES WORK FINE ALONG WITH ALL OTHER PROGRAMS ON MY WINDOWS 7-64 BIT LAPTOP.
Photo of Bob Farris

Bob Farris

  • 2 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
< auto-translated from shouting >

I can't get updates on either Photoshop Elements 9 or Premeir Elements 9. Your tech's have not been able fix my problem since i first installed it march of 2011 after purchasing the dvd's. (last case # 182635097)
I love the Photoshop program and everything else works. I had my internet provider positively shut off all century link security and make sure windows security was shut off to allow no interference with the updates. Your tech's tried everything they could think of to resolve the problem. I even uninstalled and reinstalled the programs several times. Century links security group and i agree that their must be a glitch in the original disks i used to install the programs. I plan to wait until i need a future update and purchase a new set of disks to see if that solves the problem. If so i will be contacting you again.
( fyi )your adobe flash, air and reader updates work fine along with all other programs on my windows 7-64 bit laptop.
Photo of Bob Farris

Bob Farris

  • 2 Posts
  • 0 Reply Likes
I guess chris cox (employee) thinks my solution is good. I will purchase another installation dish when I start having a problem since Adobe can't fix my problem.