Photoshop CS6: Trial pop-up continues after registering the software

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  • Updated 4 years ago
  • (Edited)
I've successfully registered PS CS6 64-bit, four different times now. Each time, several days later, I get a pop-up box asking me to either License the software or Start the Trial. I've been on Adobe Chat help but the person helping me didn't understand my problem and only "helped" me register the software...again. Well, the pop-up is back and Bridge has limited function. Any suggestions? OS: Win 7 Pro
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WILLIAM HOOD

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  • frustrated & a bit angry at Chat help

Posted 6 years ago

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Pete Green, Customer Advocate

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Hi, Are you a creative cloud subscriber? or boxed copy?
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WILLIAM HOOD

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This is a boxed copy. I've tried uninstalling PS and bought a full Creative Suite and it still happens.
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Pete Green, Customer Advocate

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One user had success by doing these steps:

Close out all Applications
Navigate to: C:\Program Files X (86)\Common Files\Adobe\Adobe PCD\
Rename the “cache” directory to “cache-backup” (or anything else not “cache”)
Start Photoshop CS6
Click on “License This Software“
I signed out of my current Creative Cloud login (this may or may not be necessary, but it worked)
I signed in again with my same account
Photoshop CS6 worked!

Can you try those steps William?
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WILLIAM HOOD

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Thanks, Pete. I've done the steps you suggested. Now to see if it will be a permanent fix. I'll let you know in a few days. I appreciate your taking time to help me!
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WILLIAM HOOD

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Well, unfortunately, the Trial pop-up has already returned. Not sure what to do now.
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Pete Green, Customer Advocate

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Can you doublecheck that the language options are the same?

http://helpx.adobe.com/creative-cloud...
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Kirsty McLeod

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CS6 shows as registerd in "my adobe" but every time I launch it, it asks me to re-register it, or operates as a free trial.
I only have the 64 bit version loaded, having originally installed the 32 and 64 bit versions, which i uninstalled (they did not show up as registered in the drop down menu, so I could not "de-register" them.
I do not get an error message, just a "fresh start" every time.
THanks
Kirsty

This reply was created from a merged topic originally titled
CS6 registration - asked to reregister every time it launches.
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WILLIAM HOOD

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Hi Kirsty. Unfortunately, I've been on the phone with Adobe tech support 3 different times since my original post and each time the tech took control of my computer and sounded very confident that the changes they made would fix the issue. No such luck. Very frustrating, not to mention all the time I've spent on the phone! I guess I'll just have to close the pop-up window everytime I start PS. If someone fixes your problem please let me know what they did! Thanks.
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Kirsty McLeod

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SO far - and it's only been a week, Pete Green's solution has worked for me....
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WILLIAM HOOD

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I purchased Photoshop CS6 in August and after I loaded the software I got a popup message entitled "Photoshop Trial", which asked me if I wanted to license the software or continue the trial. I chose "License the Software" of course and entered my license code. The next day, when I opened PS, the same popup appeared. I entered the info again and thought nothing of it. The next day...you can see where this is going. I finally contacted Adobe Help Chat and followed the instructions given to me and the next day...you can see where this is going. This time I decided to talk to a support tech and he (or she, I can't remember), took control of my system and then had me uninstall and reinstall the program. The next day...you can see where this is going. So, I then purchased CS6 Production Premium and uninstalled PS CS6, hoping the issure would be solved...you can see where this is going. Cut to the chase. I've talked to Live Help 4 times now and the issue is not resolved and it is extremely, very, very, extremely frustrating! What else can I do? Is anyone capable of helping me? I LOVE Photoshop but this is really trying my nerves. HELP!!!!

This reply was created from a merged topic originally titled
Photoshop CS6: keeps showing trial screen on licensed software.
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Chris Cox

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Please stay on the original topic instead of posting a new topic about the same thing.
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WILLIAM HOOD

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Sorry Chris, I thought I was addressing a different forum. This situation is really starting to wear on me!
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Kirsty McLeod

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just to let you know, after working for a while my popup trial is back. so the fix above didn't sort it.
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WILLIAM HOOD

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Yeah Kristy, that's been my story, too. Don't know where to turn now.
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WILLIAM HOOD

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I'm just wondering if Adobe even cares about this issue since it was an educationally discounted purchase? It seems that a fix could have been created by now! Well over a year.
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Lisa Brampton

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I am having the same issue too. One day the creative cloud app appeared and asking me to try the cc version of my (ie Photoshop, Illustrator, Indesign,etc) suit. Then all of a sudden, I am getting the trial message. When my trial was over, it seem to act normal. Then a day or so later, it's asking for licensing the product, I've already installed it onto my computer two times and it now saying my serial number is invalid. I have (I think this is a educationally discounted purchase from the school) the online download version that I got from my school as part of my tuition package. I don't have the money to buy the creative suite on my own and would like to fix the issue right now.
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Lizde Olivas

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This just happened to me too, I've been using Adobe creative cloud and nothing seemed to be out of the ordinary until a couple of days ago when that pop up started.
Is it because I bought it at a student discounted price too? It still shouldn't be the issue right? I mean, I still bought PS CS6, why is it asking for a licensed product key now after having it for almost 5+ years? Someone please help..?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Looks like you're using CS6. Did you recently upgrade your OS? Run a system cleaner? If you click on 'License this Software' and enter your serial does it activate correctly?