Photoshop: Error: "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"

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  • Updated 6 years ago
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A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. (Close program) Called adobe support no help I have Adobe Creative Suite 5 Design Premium, all the other parts illistrator, dreamweaver, flash all work. Just photoshop will not respond I am a student and I need this working!
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Ann Kessler

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  • frustrated

Posted 6 years ago

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6 years ago
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Chris Cox

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So, it crashed.

Have you installed all the updates for Photoshop?
Have you checked the system log to see what module the crash occurred in?
Have you tried the usual troubleshooting steps: update video card drivers, disable third party plugins, etc.?
6 years ago
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Keeping Photoshop Up-To-Date: http://adobe.ly/PS-Up-To-Date

Determine what video card you have and go directly to the manufacturers website (nVidia or ATI/AMD) and download the latest driver - GPU and OpenGL support | Photoshop CS4, CS5: http://adobe.ly/OpenGL

Troubleshoot plug-ins (Photoshop CS5 and CS4): http://adobe.ly/PSPlugIn

Restore Photoshop's preferences: http://adobe.ly/PS_Prefs
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