Photoshop: Sometimes unable to open or create new documents...

Photoshop sometimes is unable to open or create new documents. When I try to, nothing ends up happening. Whenever this happens, I have to restart Windows to fix it. Problem happens kind of rarely but frequent enough to be a nuisance. Can this be fixed in a future version?

I'm on...
Photoshop CS5.1
Windows 7 x64
Also happened in previous Photoshop versions and on Windows XP.

Allen W

86 Posts
10 Reply Likes

Posted 8 years ago

8 years ago

Chris Cox

20280 Posts
853 Reply Likes

The few times we've seen something like that, windows were opening on another display, or a third party plugin bug was causing problems. I think that at one time there was also a buggy printer driver causing similar problems, but I think we added more error checking around that a while back.

So, this is probably not an application bug, but something happening just on your system. And you're going to have to do some troubleshooting to find the cause on your system.

Comment

8 years ago

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

16483 Posts
2638 Reply Likes

Have you tried disabling your third party plug-ins?

Troubleshoot plug-ins (Photoshop CS5 and CS4): http://adobe.ly/PSPlugIn

Updated your printer drivers?

Comment

8 years ago

Allen W

86 Posts
10 Reply Likes

i only use 1 monitor.

i dont have any extra plugins installed.

i'm also using the latest printer driver for my canon pixma IP4500 printer [version 2.0 released back in 10/25/2009]

so it seems to be a problem with photoshop itself.

Comment

2011-09-28T03:54:50+00:00

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

16483 Posts
2638 Reply Likes

Hmm. If this wasn't an machine specific issue we'd be getting tons of complaints about it. What happens if you remove pixma driver? Does the problem go away?

Photoshop: Sometimes unable to open or create new documents...

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