Photoshop shutting down

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  • Problem
  • Updated 5 years ago
Photoshop keeps shutting down. It happens either as soon as I start up or when I type number to change canvas size. This did not used to happen. Running CS5.1 64 bit
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Pam

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Posted 5 years ago

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Chris Cox

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Do you mean it crashes?

What OS version?
What does the crash report say?
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Pam

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yes, it keeps crashing. I can't really read the dump, but it MAY say
Should I cut and paste the crash report here? It seems to cycle between not finding a value for key and finding license. I think.
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Chris Cox

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Yes, paste whatever details you have here.

Also: What OS version are you using?
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Pam

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Here is the dmp:
ON, library version 4.0.0.21,4.0
2013-04-19 13:12:20 [11600] AMT: Initializing C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\
2013-04-19 13:12:20 [11600] AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
2013-04-19 13:12:20 [11600] AMT: Virtualization Turned off
2013-04-19 13:12:20 [11600] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2013-04-19 13:12:20 [11600] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2013-04-19 13:12:20 [11600] PCDService: PCD Service in threaded mode
2013-04-19 13:12:20 [11600] performance: AMTPreObtainProductLicense took 4.306823 ms
2013-04-19 13:12:20 [11600] PCD thread: PCD thread started
2013-04-19 13:12:20 [11600] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2013-04-19 13:12:20 [11600] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2013-04-19 13:12:20 [11600] AMT: App Product Locale [0] = en_US
2013-04-19 13:12:20 [11600] config: Loading configuration for C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\AMT\application.xml
2013-04-19 13:12:20 [11600] config: Found payload code {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2013-04-19 13:12:20 [11600] PCDService: found driver code {53CF3920-648B-4F99-8D05-6A6C5298F57B}
2013-04-19 13:12:20 [11600] config: config: Host app was installed, using installed license configuration.
2013-04-19 13:12:20 [11600] PCDService: No value for key [FLMap] in hive [Photoshop-CS5.5-Win-GM{|}ALL] in cache.
2013-04-19 13:12:20 [11600] config: Setting current license to the driver at startup because no mapping was found.
2013-04-19 13:12:20 [11600] config: Setting current license to DesignSuiteStandard-CS5.5-Win-GM [ALL]
2013-04-19 13:12:20 [11600] config: payload code: {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2013-04-19 13:12:20 [11600] config: driver payload code: {53CF3920-648B-4F99-8D05-6A6C5298F57B}
2013-04-19 13:12:20 [11600] config: driver licensing code: DesignSuiteStandard-CS5.5-Win-GM
2013-04-19 13:12:20 [11600] config: current licensing code: DesignSuiteStandard-CS5.5-Win-GM
2013-04-19 13:12:20 [11600] config: current locale code: ALL
2013-04-19 13:12:20 [11600] config: Done loading configuration
2013-04-19 13:12:20 [11600] AMT: Locale from PCD [0] = en_US
2013-04-19 13:12:20 [11600] AMT: Reordered Installed App Product Locale [0] = en_US
2013-04-19 13:12:20 [11600] config: Setting insalled locales
2013-04-19 13:12:20 [11600] config: Changing locale to "en_US" because old locale "" is not in the new list of installed languages
2013-04-19 13:12:20 [11600] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\asneu.dll
2013-04-19 13:12:20 [11600] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\asneu.dll
2013-04-19 13:12:20 [11600] AMT: config: Finding license info for payload: {53CF3920-648B-4F99-8D05-6A6C5298F57B}
2013-04-19 13:12:20 [11600] AMT: config: PayloadCode: {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2013-04-19 13:12:20 [11600] AMT: config: Driver PayloadCode: {53CF3920-648B-4F99-8D05-6A6C5298F57B}
2013-04-19 13:12:20 [11600] AMT: config: Installed LicensingCode: DesignSuiteStandard-CS5.5-Win-GM
2013-04-19 13:12:20 [11600] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2013-04-19 13:12:20 [11600] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:12:20 [11600] PCDService: No value for key [BridgeTalkCode] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:12:20 [11600] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [Photoshop-CS5.5-Win-GM] in master.
2013-04-19 13:12:20 [11600] PCDService: No value for key [EULA] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:12:20 [11600] PCDService: No value for key [Registration] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:12:20 [11600] PCDService: No value for key [Registration] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2013-04-19 13:12:20 [11600] PCDService: No value for key [Growl] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:12:20 [11600] PCDService: No value for key [Growl] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2013-04-19 13:12:20 [11600] PCDService: No value for key [Updates] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:12:20 [11600] PCDService: No value for key [Updates] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2013-04-19 13:12:20 [11600] AMT: Application can be serialized (sif file found).
2013-04-19 13:12:20 [11600] config: Setting current license to DesignSuiteStandard-CS5.5-Win-GM [en_US]
2013-04-19 13:12:20 [11600] PCDService: No value for key [AMTConfigPath] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in cache.
2013-04-19 13:12:20 [11600] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2013-04-19 13:12:20 [11600] AMT: Subsequent launch (serial [95478511406660649464]).
2013-04-19 13:12:20 [11600] AMT: Application state initialized. Obtaining Product License.
2013-04-19 13:12:20 [11600] AMT: Obtaining client features from cache.
2013-04-19 13:12:20 [11600] AMT: Obtaining client product info from cache.
2013-04-19 13:12:20 [11600] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2013-04-19 13:12:20 [11600] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2013-04-19 13:12:20 [11600] AMT: Running in PROV_APP
2013-04-19 13:12:20 [11600] PCDService: No value for key [EULADelay] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:12:20 [11600] PCDService: No value for key [EULADelay] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:12:20 [11600] PCDService: No value for key [MediaTag] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:12:20 [11600] config: No media tag found for payload {53CF3920-648B-4F99-8D05-6A6C5298F57B}
2013-04-19 13:12:20 [11600] config: Using default media policy RET
2013-04-19 13:12:20 [11600] uiswitch: EULA has already been accepted.
2013-04-19 13:12:20 [11600] AMT: This is a subsequent launch. Deferring services.
2013-04-19 13:12:20 [11600] performance: AMTObtainProductLicense took 115.134766 ms
2013-04-19 13:12:25 [11600] AMT: Pre-Validating Product License.
2013-04-19 13:12:25 [11600] AMT: Services not yet loaded in this session.
2013-04-19 13:12:25 [11600] AMT: Loading services in background to get ready for Validate call.
2013-04-19 13:12:25 [11600] AMT: Spawning background thread to load services.
2013-04-19 13:12:25 [11600] performance: AMTPreValidateProductLicense took 0.435019 ms
2013-04-19 13:12:25 [11600] AMT: Starting work on prevalidate thread.
2013-04-19 13:12:25 [11600] AMT: AMT: PreValidating Product License.
2013-04-19 13:12:25 [11600] AMT: Launch Workflow not yet done in this session.
2013-04-19 13:12:25 [11600] AMT: Starting Background Subsequent Launch Workflow
2013-04-19 13:12:25 [11600] AMT: Starting ALM workflow.
2013-04-19 13:12:25 [11600] AMT: Initializing ALM for serialized activation.
2013-04-19 13:12:25 [11600] ALMService: Initializing as licensed app
2013-04-19 13:12:25 [11600] ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
2013-04-19 13:12:25 [11600] SLCoreService: Starting up SLCore 1.7 Release (build 1.7.26.242757).
2013-04-19 13:12:25 [11600] SLCoreService: Service construction took 0.0 ms and succeed.
2013-04-19 13:12:25 [11600] ALM: _info_: LEID passed DesignSuiteStandard-CS5.5-Win-GM is used to configure SLCore = 0
2013-04-19 13:12:25 [11600] ALM: _info_: Host app is Licensable App
2013-04-19 13:12:25 [11600] PCDService: No value for key [Photoshop-CS5.5-Win-GM{|}6] in hive [SSC-CS5.5-LE-Dominance] in master.
2013-04-19 13:12:25 [11600] ALM: _info_: Found LEID Photoshop-CS5.5-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\AMT
2013-04-19 13:12:25 [11600] ALM: _info_: Found LEID DesignSuiteStandard-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5.5 Design Standard\AMT
2013-04-19 13:12:25 [11600] ALM: _info_: Found LEID WebSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\WebSuitePremium-CS5.5-Win-GM
2013-04-19 13:12:25 [11600] ALM: _info_: Found LEID DesignSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuitePremium-CS5.5-Win-GM
2013-04-19 13:12:25 [11600] ALM: _info_: Found LEID VideoSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\VideoSuitePremium-CS5.5-Win-GM
2013-04-19 13:12:25 [11600] ALM: _info_: Found LEID MasterCollection-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\MasterCollection-CS5.5-Win-GM
2013-04-19 13:12:25 [11600] ALM: _info_: Found LEID ELearningSuite-ES2.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\ELearningSuite-ES2.5-Win-GM
2013-04-19 13:12:25 [11600] PCDService: No value for key [MediaTag] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:12:25 [11600] config: No media tag found for payload {53CF3920-648B-4F99-8D05-6A6C5298F57B}
2013-04-19 13:12:25 [11600] config: Using default media policy RET
2013-04-19 13:12:25 [11600] ALM: _info_: MediaTagPolicy is RET
2013-04-19 13:12:25 [11600] PCDService: No value for key [NTL_WO_SN] in hive [DesignSuiteStandard-CS5.5-Win-GM] in master.
2013-04-19 13:12:25 [11600] ALM: _info_: Canonical LEID is Photoshop-CS5.5-Win-GM
2013-04-19 13:12:25 [11600] ALM: _info_: Driver LEID is DesignSuiteStandard-CS5.5-Win-GM
2013-04-19 13:12:25 [11600] PCDService: No value for key [954787024175418672543950] in hive [RejectedSNDomain_CS5] in cache.
2013-04-19 13:12:25 [11600] SLCoreService: Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5.5 Design Standard\AMT\SLConfig.xml]
2013-04-19 13:12:25 [11600] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

2013-04-19 13:12:25 [11600] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2013-04-19 13:12:25 [11600] ALM: _info_: Set Running Locale to en_US
2013-04-19 13:12:25 [11600] ALM: _time_: (func: ALM_Initialize, duration: 0.031 sec)
2013-04-19 13:12:25 [11600] AMT: Performing ALM silent license verification.
2013-04-19 13:12:25 [11600] PCDService: No value for key [EncryptedSerial] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in cache.
2013-04-19 13:12:25 [11600] PCDService: No value for key [Serial] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in cache.
2013-04-19 13:12:25 [11600] config: No pre-serial number found in {53CF3920-648B-4F99-8D05-6A6C5298F57B}
2013-04-19 13:12:25 [11600] PCDService: No value for key [PSN] in hive [DesignSuiteStandard-CS5.5-Win-GM{|}en_US] in cache.
2013-04-19 13:12:25 [11600] config: No en_US provisional serial number found in DesignSuiteStandard-CS5.5-Win-GM
2013-04-19 13:12:25 [11600] PCDService: No value for key [PSN] in hive [DesignSuiteStandard-CS5.5-Win-GM{|}ALL] in cache.
2013-04-19 13:12:25 [11600] config: No ALL provisional serial number found in DesignSuiteStandard-CS5.5-Win-GM
2013-04-19 13:12:25 [11600] ALM: _info_: Validate license at Post-Chrome time, running locale is en_US
2013-04-19 13:12:25 [11600] ALM: _info_: Searching license for locale en_US ...
2013-04-19 13:12:25 [11600] PCDService: No value for key [954785114066606494644445] in hive [RejectedSNDomain_CS5] in cache.
2013-04-19 13:12:25 [11600] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US

2013-04-19 13:12:25 [11600] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed

2013-04-19 13:12:25 [11600] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US

2013-04-19 13:12:25 [11600] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed

2013-04-19 13:12:25 [11600] ALM: _info_: Found existing serialization under LEID DesignSuiteStandard-CS5.5-Win-GM, the serial number locale is en_US
2013-04-19 13:12:25 [11600] ALM: _info_: This is the running locale, stop the search
2013-04-19 13:12:25 [11600] PCDService: No value for key [954785114066606494644445] in hive [RejectedSNDomain_CS5] in cache.
2013-04-19 13:12:25 [11600] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US

2013-04-19 13:12:25 [11600] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed

2013-04-19 13:12:25 [11600] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US

2013-04-19 13:12:25 [11600] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed

2013-04-19 13:12:25 [11600] PCDService: No value for key [954785114066606494644445] in hive [RejectedSNDomain_CS5] in cache.
2013-04-19 13:12:25 [11600] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US

2013-04-19 13:12:25 [11600] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed

2013-04-19 13:12:25 [11600] PCDService: No value for key [954785114066606494644445] in hive [RejectedSNDomain_CS5] in cache.
2013-04-19 13:12:25 [11600] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US

2013-04-19 13:12:25 [11600] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed

2013-04-19 13:12:25 [11600] config: Setting current license to DesignSuiteStandard-CS5.5-Win-GM [en_US]
2013-04-19 13:12:25 [11600] SLCoreService: Syncing to license store...
2013-04-19 13:12:25 [11600] SLCoreService: Found server mkey.
2013-04-19 13:12:25 [11600] SLCoreService: Loading license references...
2013-04-19 13:12:25 [11600] SLCoreService: Found 2 license file(s)
2013-04-19 13:12:25 [11600] SLCoreService: Parsing license file [180155277.lic] succeed.
2013-04-19 13:12:25 [11600] SLCoreService: Parsing license file [212243325.lic] succeed.
2013-04-19 13:12:25 [11600] SLCoreService: License store synchronization took 73.7 ms and succeed.
2013-04-19 13:12:25 [11600] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2013-04-19 13:12:25 [11600] PCDService: No value for key [PDApp_WF] in hive [DesignSuiteStandard-CS5.5-Win-GM] in cache.
2013-04-19 13:12:25 [11600] ALM: _info_: Performing Disabled Check

2013-04-19 13:12:25 [11600] SLCoreService: Feature ALM_CS5_5DesignStandardGM_5.5 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Acrobat_10.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Acrobat_Base_10.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Acrobat_Professional_10.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Bridge_Base_4.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Bridge_CameraRaw_4.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Bridge_ColorSettings_4.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Bridge_MiniBridge_1.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature CreativeSuite_5.5 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature CreativeSuite_DesignStandard_5.5 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Illustrator_15.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Illustrator_Base_15.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature InDesign_7.5 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature InDesign_Base_7.5 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature MediaEncoder_Base_2.5 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature MobileCenter_Base_3.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Photoshop_12.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Photoshop_Base_12.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: No value for key [DataColl] in user dictionary.
2013-04-19 13:12:25 [11600] ALM: _info_: No data collection required
2013-04-19 13:12:25 [11600] SLCoreService: Feature ALM_CS5_5DesignStandardGM_5.5 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Acrobat_10.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Acrobat_Base_10.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Acrobat_Professional_10.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Bridge_Base_4.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Bridge_CameraRaw_4.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Bridge_ColorSettings_4.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Bridge_MiniBridge_1.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature CreativeSuite_5.5 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature CreativeSuite_DesignStandard_5.5 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Illustrator_15.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Illustrator_Base_15.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature InDesign_7.5 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature InDesign_Base_7.5 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature MediaEncoder_Base_2.5 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature MobileCenter_Base_3.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Photoshop_12.0 is enabled.
2013-04-19 13:12:25 [11600] SLCoreService: Feature Photoshop_Base_12.0 is enabled.
2013-04-19 13:12:25 [11600] PCDService: No value for key [ALM_Info_S1] in hive [DesignSuiteStandard-CS5.5-Win-GM{|}en_US] in cache.
2013-04-19 13:12:25 [11600] ALM: _info_: Performing Block Check

2013-04-19 13:12:25 [11600] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2013-04-19 13:12:25 [11600] ALM: _info_: Block Check ByPassed

2013-04-19 13:12:25 [11600] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2013-04-19 13:12:25 [11600] ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.078 sec)
2013-04-19 13:12:25 [11600] ALM: _info_: ALM_License_SilentValidate return license status: Valid And Activated
2013-04-19 13:12:25 [11600] AMT: License check shows serialized product is already activated.
2013-04-19 13:12:25 [11600] ALM: _info_: Entered ALM_NeedANAG
2013-04-19 13:12:25 [11600] PCDService: No value for key [ADOBEID_EXT_PROFILE] in hive [954785114066606494644445] in cache.
2013-04-19 13:12:25 [11600] ALM: _info_: Exiting ALM_NeedANAG
2013-04-19 13:12:25 [11600] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:12:25 [11600] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2013-04-19 13:12:25 [11600] PCDService: No value for key [Updates] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:12:25 [11600] PCDService: No value for key [Updates] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2013-04-19 13:12:25 [11600] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2013-04-19 13:12:25 [11600] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\updaternotifications.dll
2013-04-19 13:12:25 [11600] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\updaternotifications.dll
2013-04-19 13:12:25 [11600] AUMService: IsUpdaterEnabled call
2013-04-19 13:12:25 [11600] AUMService: IsUpdaterEnabled call succeeded
2013-04-19 13:12:25 [11600] ALM: _info_: Deactivation menu is enabled
2013-04-19 13:12:25 [11600] AMT: Completed Launch Workflow successfully.
2013-04-19 13:12:25 [11600] AMT: Calling AUM API to create scheduler entry to be used by updater.
2013-04-19 13:12:25 [11600] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:12:25 [11600] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2013-04-19 13:12:25 [11600] PCDService: No value for key [Updates] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:12:25 [11600] PCDService: No value for key [Updates] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2013-04-19 13:12:25 [11600] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2013-04-19 13:12:25 [11600] AUMService: IsUpdaterEnabled call
2013-04-19 13:12:25 [11600] AUMService: IsUpdaterEnabled call succeeded
2013-04-19 13:12:25 [11600] AUMService: Get LEID xml call
2013-04-19 13:12:25 [11600] AUMService: Get LEID XML call succeeded
2013-04-19 13:12:25 [11600] AMT: AUM GetLEID called with status =0.
2013-04-19 13:12:25 [11600] AMT: Caching Suite Features.
2013-04-19 13:12:25 [11600] AMT: Suite Feature AfterEffects_Base 10.5 is unlicensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature Bridge_Base 4.0 is licensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature Bridge_CameraRaw 4.0 is licensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature Bridge_ColorSettings 4.0 is licensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature Bridge_MiniBridge 1.0 is licensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature Contribute_Base 6.0 is unlicensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature Dreamweaver_Base 11.5 is unlicensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature CreativeSuite_DVADynamicLink 4.5 is unlicensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature Encore_Base 5.0 is unlicensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature Fireworks_Base 11.0 is unlicensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature Flash_Base 11.5 is unlicensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature Flash_Pro 11.5 is unlicensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature FlashBuilder_Base 4.5 is unlicensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature FlashCatalyst_Base 1.5 is unlicensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature Illustrator_Base 15.0 is licensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature InDesign_Base 7.5 is licensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature MediaEncoder_Base 2.5 is licensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature MobileCenter_Base 3.0 is licensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature OnLocation_Base 5.0 is unlicensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature Photoshop_Base 12.0 is licensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature Photoshop_Premium 12.0 is unlicensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature Premiere_Base 5.5 is unlicensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature FlashBuilder_Prem 4.5 is unlicensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature MediaEncoder_Addtnl_Exporter 2.5 is unlicensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature Audition_Base 4.0 is unlicensed.
2013-04-19 13:12:25 [11600] AMT: Suite Feature FlashBuilder_PHP 4.5 is unlicensed.
2013-04-19 13:12:25 [11600] AMT: Checking client features against cache.
2013-04-19 13:12:25 [11600] AMT: Feature AMT_ALLOW_DRAGDROP_INSTALL 3.0 is unlicensed (was unlicensed).
2013-04-19 13:12:25 [11600] AMT: Feature AMT_REQUEST_NO_TAMPERPROOFING 3.3 is unlicensed (was unlicensed).
2013-04-19 13:12:25 [11600] AMT: Feature Photoshop_Premium 12.0 is unlicensed (was unlicensed).
2013-04-19 13:12:25 [11600] AMT: Feature Photoshop_Base 12.0 is licensed (was licensed).
2013-04-19 13:12:25 [11600] AMT: Feature Bridge_Base 4.0 is licensed (was licensed).
2013-04-19 13:12:25 [11600] AMT: Feature Bridge_CameraRaw 4.0 is licensed (was licensed).
2013-04-19 13:12:25 [11600] AMT: Feature MobileCenter_Base 3.0 is licensed (was licensed).
2013-04-19 13:12:25 [11600] AMT: Validating client product info against cache.
2013-04-19 13:12:25 [11600] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2013-04-19 13:12:25 [11600] AMT: Starting Data Collection for SWTag_Init()
2013-04-19 13:12:25 [11600] AMT: DoISOTagging() productCanonicalLEID = Photoshop-CS5.5-Win-GM;outMappedLEID = DesignSuiteStandard-CS5.5-Win-GM, unused = DesignSuiteStandard-CS5.5-Win-GM
2013-04-19 13:12:25 [11600] AMT: DoISOTagging() productPayloadCode = {10355145-8A4C-47F3-994B-B9B81B4DABF5};driverPayloadCode = {53CF3920-648B-4F99-8D05-6A6C5298F57B}
2013-04-19 13:12:25 [11600] AMT: SWTag_Init() Tags Arguments Creative Suite 5.5 Design Standard; DesignSuiteStandard-CS5.5-Win-GM; en_US
2013-04-19 13:12:25 [11600] AMT: DoISOTagging() License Status = activated
2013-04-19 13:12:25 [11600] AMT: DoISOTagging() Tags 954785114066606494644445; 5.5; RETAIL
2013-04-19 13:12:25 [11600] AMT: DoISOTagging() Product Version 5; 5
2013-04-19 13:12:25 [11600] AMT: AMT: Product License PreValidated.
2013-04-19 13:12:25 [11600] AMT: Prevalidate indicates license is good and no UI required.
2013-04-19 13:12:26 [11600] performance: PreValidate thread took 275.913116 ms
2013-04-19 13:12:26 [11600] AMT: Looking for alternate serial if any.
2013-04-19 13:12:26 [11600] AMT: Found Serial = 954785114066606494644445
2013-04-19 13:12:26 [11600] AMT: AMTPlugPlug : Get Licensing information
2013-04-19 13:12:26 [11600] AMT: Looking for alternate serial if any.
2013-04-19 13:12:26 [11600] AMT: Found Serial = 954785114066606494644445
2013-04-19 13:12:26 [11600] AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
2013-04-19 13:12:26 [11600] AMT: PlugPlug : Can Go Online returned as true
2013-04-19 13:12:26 [11600] AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map
2013-04-19 13:12:26 [11600] AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo
2013-04-19 13:12:26 [11600] performance: AMTPlugPlugRequest took 26.395472 ms
2013-04-19 13:12:26 [11600] AMT: Looking for alternate serial if any.
2013-04-19 13:12:26 [11600] AMT: Found Serial = 954785114066606494644445
2013-04-19 13:12:26 [11600] AMT: AMTPlugPlug : Get Licensing information
2013-04-19 13:12:26 [11600] AMT: Looking for alternate serial if any.
2013-04-19 13:12:26 [11600] AMT: Found Serial = 954785114066606494644445
2013-04-19 13:12:26 [11600] AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
2013-04-19 13:12:26 [11600] AMT: PlugPlug : Can Go Online returned as true
2013-04-19 13:12:26 [11600] AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map
2013-04-19 13:12:26 [11600] AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo
2013-04-19 13:12:26 [11600] performance: AMTPlugPlugRequest took 25.062605 ms
2013-04-19 13:12:26 [11600] AMT: Looking for alternate serial if any.
2013-04-19 13:12:26 [11600] AMT: Found Serial = 954785114066606494644445
2013-04-19 13:12:26 [11600] AMT: AMTPlugPlug : Get Licensing information
2013-04-19 13:12:26 [11600] AMT: Looking for alternate serial if any.
2013-04-19 13:12:26 [11600] AMT: Found Serial = 954785114066606494644445
2013-04-19 13:12:26 [11600] AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
2013-04-19 13:12:26 [11600] AMT: PlugPlug : Can Go Online returned as true
2013-04-19 13:12:26 [11600] AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map
2013-04-19 13:12:26 [11600] AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo
2013-04-19 13:12:26 [11600] performance: AMTPlugPlugRequest took 24.370016 ms
2013-04-19 13:12:26 [11600] AMT: Looking for alternate serial if any.
2013-04-19 13:12:26 [11600] AMT: Found Serial = 954785114066606494644445
2013-04-19 13:12:26 [11600] AMT: AMTPlugPlug : Get Licensing information
2013-04-19 13:12:26 [11600] AMT: Looking for alternate serial if any.
2013-04-19 13:12:26 [11600] AMT: Found Serial = 954785114066606494644445
2013-04-19 13:12:26 [11600] AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
2013-04-19 13:12:26 [11600] AMT: PlugPlug : Can Go Online returned as true
2013-04-19 13:12:26 [11600] AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map
2013-04-19 13:12:26 [11600] AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo
2013-04-19 13:12:26 [11600] performance: AMTPlugPlugRequest took 24.984472 ms
2013-04-19 13:12:26 [11600] AMT: Looking for alternate serial if any.
2013-04-19 13:12:26 [11600] AMT: Found Serial = 954785114066606494644445
2013-04-19 13:12:26 [11600] AMT: AMTPlugPlug : Get Licensing information
2013-04-19 13:12:26 [11600] AMT: Looking for alternate serial if any.
2013-04-19 13:12:26 [11600] AMT: Found Serial = 954785114066606494644445
2013-04-19 13:12:26 [11600] AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
2013-04-19 13:12:26 [11600] AMT: PlugPlug : Can Go Online returned as true
2013-04-19 13:12:26 [11600] AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map
2013-04-19 13:12:26 [11600] AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo
2013-04-19 13:12:26 [11600] performance: AMTPlugPlugRequest took 23.801247 ms
2013-04-19 13:13:01 [10732] AMT: START SESSION, library version 4.0.0.21,4.0
2013-04-19 13:13:01 [10732] AMT: Initializing C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\
2013-04-19 13:13:01 [10732] AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
2013-04-19 13:13:01 [10732] AMT: Virtualization Turned off
2013-04-19 13:13:01 [10732] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2013-04-19 13:13:01 [10732] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2013-04-19 13:13:01 [10732] PCDService: PCD Service in threaded mode
2013-04-19 13:13:01 [10732] performance: AMTPreObtainProductLicense took 3.828103 ms
2013-04-19 13:13:01 [10732] PCD thread: PCD thread started
2013-04-19 13:13:01 [10732] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2013-04-19 13:13:01 [10732] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2013-04-19 13:13:01 [10732] AMT: App Product Locale [0] = en_US
2013-04-19 13:13:01 [10732] config: Loading configuration for C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\AMT\application.xml
2013-04-19 13:13:01 [10732] config: Found payload code {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2013-04-19 13:13:01 [10732] PCDService: found driver code {53CF3920-648B-4F99-8D05-6A6C5298F57B}
2013-04-19 13:13:01 [10732] config: config: Host app was installed, using installed license configuration.
2013-04-19 13:13:01 [10732] PCDService: No value for key [FLMap] in hive [Photoshop-CS5.5-Win-GM{|}ALL] in cache.
2013-04-19 13:13:01 [10732] config: Setting current license to the driver at startup because no mapping was found.
2013-04-19 13:13:01 [10732] config: Setting current license to DesignSuiteStandard-CS5.5-Win-GM [ALL]
2013-04-19 13:13:01 [10732] config: payload code: {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2013-04-19 13:13:01 [10732] config: driver payload code: {53CF3920-648B-4F99-8D05-6A6C5298F57B}
2013-04-19 13:13:01 [10732] config: driver licensing code: DesignSuiteStandard-CS5.5-Win-GM
2013-04-19 13:13:01 [10732] config: current licensing code: DesignSuiteStandard-CS5.5-Win-GM
2013-04-19 13:13:01 [10732] config: current locale code: ALL
2013-04-19 13:13:01 [10732] config: Done loading configuration
2013-04-19 13:13:01 [10732] AMT: Locale from PCD [0] = en_US
2013-04-19 13:13:01 [10732] AMT: Reordered Installed App Product Locale [0] = en_US
2013-04-19 13:13:01 [10732] config: Setting insalled locales
2013-04-19 13:13:01 [10732] config: Changing locale to "en_US" because old locale "" is not in the new list of installed languages
2013-04-19 13:13:01 [10732] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\asneu.dll
2013-04-19 13:13:01 [10732] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\asneu.dll
2013-04-19 13:13:01 [10732] AMT: config: Finding license info for payload: {53CF3920-648B-4F99-8D05-6A6C5298F57B}
2013-04-19 13:13:01 [10732] AMT: config: PayloadCode: {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2013-04-19 13:13:01 [10732] AMT: config: Driver PayloadCode: {53CF3920-648B-4F99-8D05-6A6C5298F57B}
2013-04-19 13:13:01 [10732] AMT: config: Installed LicensingCode: DesignSuiteStandard-CS5.5-Win-GM
2013-04-19 13:13:01 [10732] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2013-04-19 13:13:01 [10732] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:13:01 [10732] PCDService: No value for key [BridgeTalkCode] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:13:01 [10732] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [Photoshop-CS5.5-Win-GM] in master.
2013-04-19 13:13:01 [10732] PCDService: No value for key [EULA] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:13:01 [10732] PCDService: No value for key [Registration] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:13:01 [10732] PCDService: No value for key [Registration] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2013-04-19 13:13:01 [10732] PCDService: No value for key [Growl] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:13:01 [10732] PCDService: No value for key [Growl] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2013-04-19 13:13:01 [10732] PCDService: No value for key [Updates] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:13:01 [10732] PCDService: No value for key [Updates] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2013-04-19 13:13:01 [10732] AMT: Application can be serialized (sif file found).
2013-04-19 13:13:01 [10732] config: Setting current license to DesignSuiteStandard-CS5.5-Win-GM [en_US]
2013-04-19 13:13:01 [10732] PCDService: No value for key [AMTConfigPath] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in cache.
2013-04-19 13:13:01 [10732] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2013-04-19 13:13:01 [10732] AMT: Subsequent launch (serial [95478511406660649464]).
2013-04-19 13:13:01 [10732] AMT: Application state initialized. Obtaining Product License.
2013-04-19 13:13:01 [10732] AMT: Obtaining client features from cache.
2013-04-19 13:13:01 [10732] AMT: Obtaining client product info from cache.
2013-04-19 13:13:01 [10732] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2013-04-19 13:13:01 [10732] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2013-04-19 13:13:01 [10732] AMT: Running in PROV_APP
2013-04-19 13:13:01 [10732] PCDService: No value for key [EULADelay] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:13:01 [10732] PCDService: No value for key [EULADelay] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:13:01 [10732] PCDService: No value for key [MediaTag] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:13:01 [10732] config: No media tag found for payload {53CF3920-648B-4F99-8D05-6A6C5298F57B}
2013-04-19 13:13:01 [10732] config: Using default media policy RET
2013-04-19 13:13:01 [10732] uiswitch: EULA has already been accepted.
2013-04-19 13:13:01 [10732] AMT: This is a subsequent launch. Deferring services.
2013-04-19 13:13:01 [10732] performance: AMTObtainProductLicense took 147.315918 ms
2013-04-19 13:13:06 [10732] AMT: Pre-Validating Product License.
2013-04-19 13:13:06 [10732] AMT: Services not yet loaded in this session.
2013-04-19 13:13:06 [10732] AMT: Loading services in background to get ready for Validate call.
2013-04-19 13:13:06 [10732] AMT: Spawning background thread to load services.
2013-04-19 13:13:06 [10732] performance: AMTPreValidateProductLicense took 0.552216 ms
2013-04-19 13:13:06 [10732] AMT: Starting work on prevalidate thread.
2013-04-19 13:13:06 [10732] AMT: AMT: PreValidating Product License.
2013-04-19 13:13:06 [10732] AMT: Launch Workflow not yet done in this session.
2013-04-19 13:13:06 [10732] AMT: Starting Background Subsequent Launch Workflow
2013-04-19 13:13:06 [10732] AMT: Starting ALM workflow.
2013-04-19 13:13:06 [10732] AMT: Initializing ALM for serialized activation.
2013-04-19 13:13:06 [10732] ALMService: Initializing as licensed app
2013-04-19 13:13:06 [10732] ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
2013-04-19 13:13:06 [10732] SLCoreService: Starting up SLCore 1.7 Release (build 1.7.26.242757).
2013-04-19 13:13:06 [10732] SLCoreService: Service construction took 0.0 ms and succeed.
2013-04-19 13:13:06 [10732] ALM: _info_: LEID passed DesignSuiteStandard-CS5.5-Win-GM is used to configure SLCore = 0
2013-04-19 13:13:06 [10732] ALM: _info_: Host app is Licensable App
2013-04-19 13:13:06 [10732] PCDService: No value for key [Photoshop-CS5.5-Win-GM{|}6] in hive [SSC-CS5.5-LE-Dominance] in master.
2013-04-19 13:13:06 [10732] ALM: _info_: Found LEID Photoshop-CS5.5-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\AMT
2013-04-19 13:13:06 [10732] ALM: _info_: Found LEID DesignSuiteStandard-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5.5 Design Standard\AMT
2013-04-19 13:13:06 [10732] ALM: _info_: Found LEID WebSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\WebSuitePremium-CS5.5-Win-GM
2013-04-19 13:13:06 [10732] ALM: _info_: Found LEID DesignSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuitePremium-CS5.5-Win-GM
2013-04-19 13:13:06 [10732] ALM: _info_: Found LEID VideoSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\VideoSuitePremium-CS5.5-Win-GM
2013-04-19 13:13:06 [10732] ALM: _info_: Found LEID MasterCollection-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\MasterCollection-CS5.5-Win-GM
2013-04-19 13:13:06 [10732] ALM: _info_: Found LEID ELearningSuite-ES2.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\ELearningSuite-ES2.5-Win-GM
2013-04-19 13:13:06 [10732] PCDService: No value for key [MediaTag] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:13:06 [10732] config: No media tag found for payload {53CF3920-648B-4F99-8D05-6A6C5298F57B}
2013-04-19 13:13:06 [10732] config: Using default media policy RET
2013-04-19 13:13:06 [10732] ALM: _info_: MediaTagPolicy is RET
2013-04-19 13:13:06 [10732] PCDService: No value for key [NTL_WO_SN] in hive [DesignSuiteStandard-CS5.5-Win-GM] in master.
2013-04-19 13:13:06 [10732] ALM: _info_: Canonical LEID is Photoshop-CS5.5-Win-GM
2013-04-19 13:13:06 [10732] ALM: _info_: Driver LEID is DesignSuiteStandard-CS5.5-Win-GM
2013-04-19 13:13:06 [10732] PCDService: No value for key [954787024175418672543950] in hive [RejectedSNDomain_CS5] in cache.
2013-04-19 13:13:06 [10732] SLCoreService: Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5.5 Design Standard\AMT\SLConfig.xml]
2013-04-19 13:13:06 [10732] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

2013-04-19 13:13:06 [10732] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2013-04-19 13:13:06 [10732] ALM: _info_: Set Running Locale to en_US
2013-04-19 13:13:06 [10732] ALM: _time_: (func: ALM_Initialize, duration: 0.031 sec)
2013-04-19 13:13:06 [10732] AMT: Performing ALM silent license verification.
2013-04-19 13:13:06 [10732] PCDService: No value for key [EncryptedSerial] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in cache.
2013-04-19 13:13:06 [10732] PCDService: No value for key [Serial] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in cache.
2013-04-19 13:13:06 [10732] config: No pre-serial number found in {53CF3920-648B-4F99-8D05-6A6C5298F57B}
2013-04-19 13:13:06 [10732] PCDService: No value for key [PSN] in hive [DesignSuiteStandard-CS5.5-Win-GM{|}en_US] in cache.
2013-04-19 13:13:06 [10732] config: No en_US provisional serial number found in DesignSuiteStandard-CS5.5-Win-GM
2013-04-19 13:13:06 [10732] PCDService: No value for key [PSN] in hive [DesignSuiteStandard-CS5.5-Win-GM{|}ALL] in cache.
2013-04-19 13:13:06 [10732] config: No ALL provisional serial number found in DesignSuiteStandard-CS5.5-Win-GM
2013-04-19 13:13:06 [10732] ALM: _info_: Validate license at Post-Chrome time, running locale is en_US
2013-04-19 13:13:06 [10732] ALM: _info_: Searching license for locale en_US ...
2013-04-19 13:13:06 [10732] PCDService: No value for key [954785114066606494644445] in hive [RejectedSNDomain_CS5] in cache.
2013-04-19 13:13:06 [10732] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US

2013-04-19 13:13:06 [10732] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed

2013-04-19 13:13:06 [10732] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US

2013-04-19 13:13:06 [10732] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed

2013-04-19 13:13:06 [10732] ALM: _info_: Found existing serialization under LEID DesignSuiteStandard-CS5.5-Win-GM, the serial number locale is en_US
2013-04-19 13:13:06 [10732] ALM: _info_: This is the running locale, stop the search
2013-04-19 13:13:06 [10732] PCDService: No value for key [954785114066606494644445] in hive [RejectedSNDomain_CS5] in cache.
2013-04-19 13:13:06 [10732] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US

2013-04-19 13:13:06 [10732] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed

2013-04-19 13:13:06 [10732] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US

2013-04-19 13:13:06 [10732] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed

2013-04-19 13:13:06 [10732] PCDService: No value for key [954785114066606494644445] in hive [RejectedSNDomain_CS5] in cache.
2013-04-19 13:13:06 [10732] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US

2013-04-19 13:13:06 [10732] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed

2013-04-19 13:13:06 [10732] PCDService: No value for key [954785114066606494644445] in hive [RejectedSNDomain_CS5] in cache.
2013-04-19 13:13:06 [10732] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US

2013-04-19 13:13:06 [10732] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed

2013-04-19 13:13:06 [10732] config: Setting current license to DesignSuiteStandard-CS5.5-Win-GM [en_US]
2013-04-19 13:13:06 [10732] SLCoreService: Syncing to license store...
2013-04-19 13:13:06 [10732] SLCoreService: Found server mkey.
2013-04-19 13:13:06 [10732] SLCoreService: Loading license references...
2013-04-19 13:13:06 [10732] SLCoreService: Found 2 license file(s)
2013-04-19 13:13:06 [10732] SLCoreService: Parsing license file [180155277.lic] succeed.
2013-04-19 13:13:06 [10732] SLCoreService: Parsing license file [212243325.lic] succeed.
2013-04-19 13:13:06 [10732] SLCoreService: License store synchronization took 19.8 ms and succeed.
2013-04-19 13:13:06 [10732] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2013-04-19 13:13:06 [10732] PCDService: No value for key [PDApp_WF] in hive [DesignSuiteStandard-CS5.5-Win-GM] in cache.
2013-04-19 13:13:06 [10732] ALM: _info_: Performing Disabled Check

2013-04-19 13:13:06 [10732] SLCoreService: Feature ALM_CS5_5DesignStandardGM_5.5 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Acrobat_10.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Acrobat_Base_10.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Acrobat_Professional_10.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Bridge_Base_4.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Bridge_CameraRaw_4.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Bridge_ColorSettings_4.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Bridge_MiniBridge_1.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature CreativeSuite_5.5 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature CreativeSuite_DesignStandard_5.5 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Illustrator_15.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Illustrator_Base_15.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature InDesign_7.5 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature InDesign_Base_7.5 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature MediaEncoder_Base_2.5 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature MobileCenter_Base_3.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Photoshop_12.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Photoshop_Base_12.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: No value for key [DataColl] in user dictionary.
2013-04-19 13:13:06 [10732] ALM: _info_: No data collection required
2013-04-19 13:13:06 [10732] SLCoreService: Feature ALM_CS5_5DesignStandardGM_5.5 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Acrobat_10.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Acrobat_Base_10.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Acrobat_Professional_10.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Bridge_Base_4.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Bridge_CameraRaw_4.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Bridge_ColorSettings_4.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Bridge_MiniBridge_1.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature CreativeSuite_5.5 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature CreativeSuite_DesignStandard_5.5 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Illustrator_15.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Illustrator_Base_15.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature InDesign_7.5 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature InDesign_Base_7.5 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature MediaEncoder_Base_2.5 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature MobileCenter_Base_3.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Photoshop_12.0 is enabled.
2013-04-19 13:13:06 [10732] SLCoreService: Feature Photoshop_Base_12.0 is enabled.
2013-04-19 13:13:06 [10732] PCDService: No value for key [ALM_Info_S1] in hive [DesignSuiteStandard-CS5.5-Win-GM{|}en_US] in cache.
2013-04-19 13:13:06 [10732] ALM: _info_: Performing Block Check

2013-04-19 13:13:06 [10732] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2013-04-19 13:13:06 [10732] ALM: _info_: Block Check ByPassed

2013-04-19 13:13:06 [10732] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2013-04-19 13:13:06 [10732] ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.031 sec)
2013-04-19 13:13:06 [10732] ALM: _info_: ALM_License_SilentValidate return license status: Valid And Activated
2013-04-19 13:13:06 [10732] AMT: License check shows serialized product is already activated.
2013-04-19 13:13:06 [10732] ALM: _info_: Entered ALM_NeedANAG
2013-04-19 13:13:06 [10732] PCDService: No value for key [ADOBEID_EXT_PROFILE] in hive [954785114066606494644445] in cache.
2013-04-19 13:13:06 [10732] ALM: _info_: Exiting ALM_NeedANAG
2013-04-19 13:13:06 [10732] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:13:06 [10732] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2013-04-19 13:13:06 [10732] PCDService: No value for key [Updates] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:13:06 [10732] PCDService: No value for key [Updates] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2013-04-19 13:13:06 [10732] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2013-04-19 13:13:06 [10732] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\updaternotifications.dll
2013-04-19 13:13:06 [10732] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\updaternotifications.dll
2013-04-19 13:13:06 [10732] AUMService: IsUpdaterEnabled call
2013-04-19 13:13:06 [10732] AUMService: IsUpdaterEnabled call succeeded
2013-04-19 13:13:06 [10732] ALM: _info_: Deactivation menu is enabled
2013-04-19 13:13:06 [10732] AMT: Completed Launch Workflow successfully.
2013-04-19 13:13:06 [10732] AMT: Calling AUM API to create scheduler entry to be used by updater.
2013-04-19 13:13:06 [10732] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:13:06 [10732] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2013-04-19 13:13:06 [10732] PCDService: No value for key [Updates] in hive [{53CF3920-648B-4F99-8D05-6A6C5298F57B}] in master.
2013-04-19 13:13:06 [10732] PCDService: No value for key [Updates] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2013-04-19 13:13:06 [10732] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2013-04-19 13:13:06 [10732] AUMService: IsUpdaterEnabled call
2013-04-19 13:13:06 [10732] AUMService: IsUpdaterEnabled call succeeded
2013-04-19 13:13:06 [10732] AUMService: Get LEID xml call
2013-04-19 13:13:06 [10732] AUMService: Get LEID XML call succeeded
2013-04-19 13:13:06 [10732] AMT: AUM GetLEID called with status =0.
2013-04-19 13:13:06 [10732] AMT: Caching Suite Features.
2013-04-19 13:13:06 [10732] AMT: Suite Feature AfterEffects_Base 10.5 is unlicensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature Bridge_Base 4.0 is licensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature Bridge_CameraRaw 4.0 is licensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature Bridge_ColorSettings 4.0 is licensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature Bridge_MiniBridge 1.0 is licensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature Contribute_Base 6.0 is unlicensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature Dreamweaver_Base 11.5 is unlicensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature CreativeSuite_DVADynamicLink 4.5 is unlicensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature Encore_Base 5.0 is unlicensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature Fireworks_Base 11.0 is unlicensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature Flash_Base 11.5 is unlicensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature Flash_Pro 11.5 is unlicensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature FlashBuilder_Base 4.5 is unlicensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature FlashCatalyst_Base 1.5 is unlicensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature Illustrator_Base 15.0 is licensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature InDesign_Base 7.5 is licensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature MediaEncoder_Base 2.5 is licensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature MobileCenter_Base 3.0 is licensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature OnLocation_Base 5.0 is unlicensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature Photoshop_Base 12.0 is licensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature Photoshop_Premium 12.0 is unlicensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature Premiere_Base 5.5 is unlicensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature FlashBuilder_Prem 4.5 is unlicensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature MediaEncoder_Addtnl_Exporter 2.5 is unlicensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature Audition_Base 4.0 is unlicensed.
2013-04-19 13:13:06 [10732] AMT: Suite Feature FlashBuilder_PHP 4.5 is unlicensed.
2013-04-19 13:13:06 [10732] AMT: Checking client features against cache.
2013-04-19 13:13:06 [10732] AMT: Feature AMT_ALLOW_DRAGDROP_INSTALL 3.0 is unlicensed (was unlicensed).
2013-04-19 13:13:06 [10732] AMT: Feature AMT_REQUEST_NO_TAMPERPROOFING 3.3 is unlicensed (was unlicensed).
2013-04-19 13:13:06 [10732] AMT: Feature Photoshop_Premium 12.0 is unlicensed (was unlicensed).
2013-04-19 13:13:06 [10732] AMT: Feature Photoshop_Base 12.0 is licensed (was licensed).
2013-04-19 13:13:06 [10732] AMT: Feature Bridge_Base 4.0 is licensed (was licensed).
2013-04-19 13:13:06 [10732] AMT: Feature Bridge_CameraRaw 4.0 is licensed (was licensed).
2013-04-19 13:13:06 [10732] AMT: Feature MobileCenter_Base 3.0 is licensed (was licensed).
2013-04-19 13:13:06 [10732] AMT: Validating client product info against cache.
2013-04-19 13:13:06 [10732] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2013-04-19 13:13:06 [10732] AMT: Starting Data Collection for SWTag_Init()
2013-04-19 13:13:06 [10732] AMT: DoISOTagging() productCanonicalLEID = Photoshop-CS5.5-Win-GM;outMappedLEID = DesignSuiteStandard-CS5.5-Win-GM, unused = DesignSuiteStandard-CS5.5-Win-GM
2013-04-19 13:13:06 [10732] AMT: DoISOTagging() productPayloadCode = {10355145-8A4C-47F3-994B-B9B81B4DABF5};driverPayloadCode = {53CF3920-648B-4F99-8D05-6A6C5298F57B}
2013-04-19 13:13:06 [10732] AMT: SWTag_Init() Tags Arguments Creative Suite 5.5 Design Standard; DesignSuiteStandard-CS5.5-Win-GM; en_US
2013-04-19 13:13:06 [10732] AMT: DoISOTagging() License Status = activated
2013-04-19 13:13:06 [10732] AMT: DoISOTagging() Tags 954785114066606494644445; 5.5; RETAIL
2013-04-19 13:13:06 [10732] AMT: DoISOTagging() Product Version 5; 5
2013-04-19 13:13:06 [10732] AMT: AMT: Product License PreValidated.
2013-04-19 13:13:06 [10732] AMT: Prevalidate indicates license is good and no UI required.
2013-04-19 13:13:06 [10732] performance: PreValidate thread took 236.768005 ms
2013-04-19 13:13:07 [10732] AMT: Looking for alternate serial if any.
2013-04-19 13:13:07 [10732] AMT: Found Serial = 954785114066606494644445
2013-04-19 13:13:07 [10732] AMT: AMTPlugPlug : Get Licensing information
2013-04-19 13:13:07 [10732] AMT: Looking for alternate serial if any.
2013-04-19 13:13:07 [10732] AMT: Found Serial = 954785114066606494644445
2013-04-19 13:13:07 [10732] AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
2013-04-19 13:13:07 [10732] AMT: PlugPlug : Can Go Online returned as true
2013-04-19 13:13:07 [10732] AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map
2013-04-19 13:13:07 [10732] AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo
2013-04-19 13:13:07 [10732] performance: AMTPlugPlugRequest took 26.725874 ms
2013-04-19 13:13:07 [10732] AMT: Looking for alternate serial if any.
2013-04-19 13:13:07 [10732] AMT: Found Serial = 954785114066606494644445
2013-04-19 13:13:07 [10732] AMT: AMTPlugPlug : Get Licensing information
2013-04-19 13:13:07 [10732] AMT: Looking for alternate serial if any.
2013-04-19 13:13:07 [10732] AMT: Found Serial = 954785114066606494644445
2013-04-19 13:13:07 [10732] AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
2013-04-19 13:13:07 [10732] AMT: PlugPlug : Can Go Online returned as true
2013-04-19 13:13:07 [10732] AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map
2013-04-19 13:13:07 [10732] AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo
2013-04-19 13:13:07 [10732] performance: AMTPlugPlugRequest took 26.569281 ms
2013-04-19 13:13:07 [10732] AMT: Looking for alternate serial if any.
2013-04-19 13:13:07 [10732] AMT: Found Serial = 954785114066606494644445
2013-04-19 13:13:07 [10732] AMT: AMTPlugPlug : Get Licensing information
2013-04-19 13:13:07 [10732] AMT: Looking for alternate serial if any.
2013-04-19 13:13:07 [10732] AMT: Found Serial = 954785114066606494644445
2013-04-19 13:13:07 [10732] AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
2013-04-19 13:13:07 [10732] AMT: PlugPlug : Can Go Online returned as true
2013-04-19 13:13:07 [10732] AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map
2013-04-19 13:13:07 [10732] AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo
2013-04-19 13:13:07 [10732] performance: AMTPlugPlugRequest took 24.630566 ms
2013-04-19 13:13:07 [10732] AMT: Looking for alternate serial if any.
2013-04-19 13:13:07 [10732] AMT: Found Serial = 954785114066606494644445
2013-04-19 13:13:07 [10732] AMT: AMTPlugPlug : Get Licensing information
2013-04-19 13:13:07 [10732] AMT: Looking for alternate serial if any.
2013-04-19 13:13:07 [10732] AMT: Found Serial = 954785114066606494644445
2013-04-19 13:13:07 [10732] AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
2013-04-19 13:13:07 [10732] AMT: PlugPlug : Can Go Online returned as true
2013-04-19 13:13:07 [10732] AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map
2013-04-19 13:13:07 [10732] AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo
2013-04-19 13:13:07 [10732] performance: AMTPlugPlugRequest took 25.692951 ms
2013-04-19 13:13:07 [10732] AMT: Looking for alternate serial if any.
2013-04-19 13:13:07 [10732] AMT: Found Serial = 954785114066606494644445
2013-04-19 13:13:07 [10732] AMT: AMTPlugPlug : Get Licensing information
2013-04-19 13:13:07 [10732] AMT: Looking for alternate serial if any.
2013-04-19 13:13:07 [10732] AMT: Found Serial = 954785114066606494644445
2013-04-19 13:13:07 [10732] AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
2013-04-19 13:13:07 [10732] AMT: PlugPlug : Can Go Online returned as true
2013-04-19 13:13:07 [10732] AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map
2013-04-19 13:13:07 [10732] AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo
2013-04-19 13:13:07 [10732] performance: AMTPlugPlugRequest took 24.609377 ms
2013-04-19 14:00:24 [6336] AMT: START SESSION, library version 4.0.0.21,4.0
2013-04-19 14:00:24 [6336] AMT: Initializing C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\
2013-04-19 14:00:24 [6336] AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
2013-04-19 14:00:24 [6336] AMT: Virtualization Turned off
2013-04-19 14:00:24 [6336] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2013-04-19 14:00:24 [6336] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2013-04-19 14:00:24 [6336] PCDService: PCD Service in threaded mode
2013-04-19 14:00:24 [6336] performance: AMTPreObtainProductLicense took 50.830376 ms
2013-04-19 14:00:24 [6336] PCD thread: PCD thread started
2013-04-19 14:00:24 [6336] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2013-04-19 14:00:24 [6336] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2013-04-19 14:00:24 [6336] AMT: App Product Locale [0] = en_US
2013-04-19 14:00:24 [6336] config: Loading configuration for C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\AMT\application.xml
2013-04-19
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Pam

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When I get as far as changing image size, it says This appplication has requested the Runtime to terminate in an unusual way. Pls contact application support team for more info.
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Pam

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I am running windows 7. 64 bit machine
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Chris Cox

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I was looking for the crash report, not the AMT logs (which would only apply to licensing problems).

Can you check the event viewer (type event viewer in search) and go to windows log -> applications tab?
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Pam

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There are numerous different error reports of course. I copied 4 with different faulting modules.

Faulting application name: Photoshop.exe, version: 12.1.0.0, time stamp: 0x4d90d339
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000005
Fault offset: 0x00000000000532d0
Faulting process id: 0x29ec
Faulting application start time: 0x01ce3d21259620fc
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 6987be66-a914-11e2-b3cb-f04da2f71254

Faulting application name: Photoshop.exe, version: 12.1.0.0, time stamp: 0x4d90d339
Faulting module name: Photoshop.exe, version: 12.1.0.0, time stamp: 0x4d90d339
Exception code: 0xc0000005
Fault offset: 0x00000000010431f4
Faulting process id: 0x101c
Faulting application start time: 0x01ce3d20abaa2b48
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Photoshop.exe
Report Id: fa71af6f-a913-11e2-b3cb-f04da2f71254

Faulting application name: Photoshop.exe, version: 12.1.0.0, time stamp: 0x4d90d339
Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace4e7
Exception code: 0x40000015
Fault offset: 0x0000000000042686
Faulting process id: 0x1e48
Faulting application start time: 0x01ce3d2076317d49
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Photoshop.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCR90.dll
Report Id: c7fe5d83-a913-11e2-b3cb-f04da2f71254

Faulting application name: Illustrator.exe, version: 15.1.0.39, time stamp: 0x4d76c9e3
Faulting module name: AdobePSL.dll_unloaded, version: 0.0.0.0, time stamp: 0x4cbd56ac
Exception code: 0xc0000005
Fault offset: 0x12bb7d3f
Faulting process id: 0x9f8
Faulting application start time: 0x01ce3b76e580207e
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Illustrator CS5.1\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: AdobePSL.dll
Report Id: cbeff7d8-a779-11e2-b3cb-f04da2f71254