Photoshop: "Show Sampling Ring" greyed out in Eyedropper Tool

  • 1
  • Problem
  • Updated 4 years ago


As you can see, I can't check the box. And also this below:



Can I somehow fix it?

System info:
Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x32
Operating System: Windows 7 32-bit
Version: 6.1
System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 2
Processor speed: 3066 MHz
Built-in memory: 2012 MB
Free memory: 504 MB
Memory available to Photoshop: 1606 MB
Memory used by Photoshop: 70 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: False.
OpenGL Allow Advanced Mode: False.
OpenGL Allow Old GPUs: Detected.
OpenCL Unavailable
OpenGL Version: 2.1
Video Rect Texture Size: 4096
OpenGL Memory: 782 MB
Video Card Vendor: Intel
Video Card Renderer: Intel(R) G41 Express Chipset
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Video Card Number: 1
Video Card: Intel(R) G41 Express Chipset
Driver Version: 8.15.10.2869
Driver Date: 20121004000000.000000-000
Video Card Driver: igdumdx32.dll,igd10umd32.dll
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: Intel(R) G41 Express Chipset
Video Card Memory: 782 MB
Serial number: 91198709403270006793
Application folder: D:\Photoshop CC\Adobe Photoshop CC\
Temporary file path: C:\Users\Admin\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 30,0G, 3,20G free
Required Plug-ins folder: D:\Photoshop CC\Adobe Photoshop CC\Required\
Primary Plug-ins folder: D:\Photoshop CC\Adobe Photoshop CC\Plug-ins\

Installed components:
ACE.dll ACE 2013/03/19-12:09:02 79.535293 79.535293
adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
AdobeLinguistic.dll Adobe Linguisitc Library 7.0.0
AdobeOwl.dll Adobe Owl 2013/03/03-12:10:08 5.0.13 79.533484
AdobePDFL.dll PDFL 2013/03/13-12:09:15 79.499517 79.499517
AdobePIP.dll Adobe Product Improvement Program 7.0.0.1768
AdobeXMP.dll Adobe XMP Core 2013/03/13-12:09:15 79.151481 79.151481
AdobeXMPFiles.dll Adobe XMP Files 2013/03/13-12:09:15 79.151481 79.151481
AdobeXMPScript.dll Adobe XMP Script 2013/03/13-12:09:15 79.151481 79.151481
adobe_caps.dll Adobe CAPS 7,0,0,21
AGM.dll AGM 2013/03/29-12:09:59 79.536232 79.536232
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
aif_core.dll AIF 5.0 79.534508
aif_ocl.dll AIF 5.0 79.534508
aif_ogl.dll AIF 5.0 79.534508
amtlib.dll AMTLib 7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50) 1.000000
ARE.dll ARE 2013/03/19-12:09:02 79.535293 79.535293
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2013/03/19-12:09:02 79.535293 79.535293
BIBUtils.dll BIBUtils 2013/03/19-12:09:02 79.535293 79.535293
boost_date_time.dll DVA Product 7.0.0
boost_signals.dll DVA Product 7.0.0
boost_system.dll DVA Product 7.0.0
boost_threads.dll DVA Product 7.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.1.6.30158 2.1.6.30158
CITThreading.dll Adobe CITThreading 2.1.6.30158 2.1.6.30158
CoolType.dll CoolType 2013/03/19-12:09:02 79.535293 79.535293
dvaaudiodevice.dll DVA Product 7.0.0
dvacore.dll DVA Product 7.0.0
dvamarshal.dll DVA Product 7.0.0
dvamediatypes.dll DVA Product 7.0.0
dvaplayer.dll DVA Product 7.0.0
dvatransport.dll DVA Product 7.0.0
dvaunittesting.dll DVA Product 7.0.0
dynamiclink.dll DVA Product 7.0.0
ExtendScript.dll ExtendScript 2013/03/21-12:10:31 79.535742 79.535742
FileInfo.dll Adobe XMP FileInfo 2013/03/19-12:09:02 79.151561 79.151561
filter_graph.dll AIF 5.0 79.534508
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
imslib.dll IMSLib DLL 7.0.0.37
JP2KLib.dll JP2KLib 2013/02/19-12:28:44 79.248139 79.248139
libeay32.dll The OpenSSL Toolkit 0.9.8g
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 2.1.2.1756
mediacoreif.dll DVA Product 7.0.0
MPS.dll MPS 2013/03/15-13:25:52 79.535029 79.535029
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp71.dll Microsoft® Visual Studio .NET 7.10.3077.0
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr71.dll Microsoft® Visual Studio .NET 7.10.3052.4
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
PatchMatch.dll PatchMatch 0000/00/00-00:00:00 1. 1.
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC CC
Plugin.dll Adobe Photoshop CC CC
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (32 bit) 4.0.1.34
PSArt.dll Adobe Photoshop CC CC
PSViews.dll Adobe Photoshop CC CC
SCCore.dll ScCore 2013/03/21-12:10:31 79.535742 79.535742
ScriptUIFlex.dll ScriptUIFlex 2013/03/21-12:10:31 79.535742 79.535742
shfolder.dll Microsoft(R) Windows (R) 2000 Operating System 5.50.4027.300
ssleay32.dll The OpenSSL Toolkit 0.9.8g
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
updaternotifications.dll Adobe Updater Notifications Library 7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 7.0.1.102
WRServices.dll WRServices Mon Feb 25 2013 16:09:10 Build 0.19078 0.19078

Required plug-ins:

Accented Edges 14.0
Adaptive Wide Angle 14.0
Angled Strokes 14.0
Average 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Bas Relief 14.0
BMP 14.0
Chalk & Charcoal 14.0
Charcoal 14.0
Chrome 14.0
Cineon 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Collada 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Color Halftone 14.0
Colored Pencil 14.0
CompuServe GIF 14.0
Conté Crayon 14.0
Craquelure 14.0
Crop and Straighten Photos 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Crop and Straighten Photos Filter 14.0
Crosshatch 14.0
Crystallize 14.0
Cutout 14.0
Dark Strokes 14.0
De-Interlace 14.0
Difference Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Diffuse Glow 14.0
Displace 14.0
Dry Brush 14.0
Eazel Acquire 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Embed Watermark 4.0
Extrude 14.0
FastCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Fibers 14.0
Film Grain 14.0
Filter Gallery 14.0
Fresco 14.0
Glass 14.0
Glowing Edges 14.0
Grain 14.0
Graphic Pen 14.0
Halftone Pattern 14.0
HDRMergeUI 14.0
IFF Format 14.0
Ink Outlines 14.0
JPEG 2000 14.0
Lens Blur 14.0
Lens Correction 14.0
Lens Flare 14.0
Liquify 14.0
Matlab Operation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Measurement Core 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Mezzotint 14.0
MMXCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Mosaic Tiles 14.0
Multiprocessor Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Neon Glow 14.0
Note Paper 14.0
NTSC Colors 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Ocean Ripple 14.0
Oil Paint 14.0
OpenEXR 14.0
Paint Daubs 14.0
Palette Knife 14.0
Patchwork 14.0
Paths to Illustrator 14.0
PCX 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Photocopy 14.0
Photoshop 3D Engine 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Picture Package Filter 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Pinch 14.0
Pixar 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Plaster 14.0
Plastic Wrap 14.0
PNG 14.0
Pointillize 14.0
Polar Coordinates 14.0
Portable Bit Map 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Poster Edges 14.0
Radial Blur 14.0
Radiance 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Read Watermark 4.0
Reticulation 14.0
Ripple 14.0
Rough Pastels 14.0
Save for Web 14.0
ScriptingSupport 14.0
Shake Reduction 14.0
Shear 14.0
Smart Blur 14.0
Smudge Stick 14.0
Solarize 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Spatter 14.0
Spherize 14.0
Sponge 14.0
Sprayed Strokes 14.0
Stained Glass 14.0
Stamp 14.0
Sumi-e 14.0
Targa 14.0
Texturizer 14.0
Tiles 14.0
Torn Edges 14.0
Twirl 14.0
Underpainting 14.0
Vanishing Point 14.0
Variations 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Water Paper 14.0
Watercolor 14.0
Wave 14.0
WIA Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Wind 14.0
Wireless Bitmap 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
ZigZag 14.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
Adobe Exchange
Kuler
Installed TWAIN devices: NONE

Thanks in advance!
Photo of pham phuoc

pham phuoc

  • 1 Post
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Posted 4 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
You could try updating your video card driver - but you have a bare minimum GPU, and probably can't use all the OpenGL features.