Photoshop CC requires restart after each image scan before allowing the next scan. Mac OS 10.9 Epson CX7400

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  • Problem
  • Updated 4 years ago
  • (Edited)
Photoshop Creative Cloud License. 2014-01-13 10:00 ET
Mac OS X 10.9.1
Scanner: Epson CX7400

Trying to import via Photoshop using: File > Import > Images from Devices...

1) Only working about 60% of the time all the way through to getting an image, other 40% of time, freezes and locks up photoshop. Must Restart.
2) After each occasion it does save through, the import window locks up on "Saving Image" and I must restart Photoshop before I can scan in my next image.
3) Tried scanning multiple images at the same time (option in the scan area "Detect Multiple images") and it has never scanned past 2 images before failing out.

I have tried restarting the computer, updating all software, checking for updates in creative cloud as well as Apple App Store.

Please let me know if there is anything more I can do to assist you.

I appear to not be signed in in this window, so you can see my account under:

dedybear@gmail.com

Please and thank you,

Marco Cabrera
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Marco Cabrera

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  • frustrated

Posted 4 years ago

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Brian Bogovich

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I have been seeing identical behavior as the original poster with an epson cx7400 and epson V370.

MacOS 10.9.4
Photoshop CC 20140730.r.148 x64

If the scan window has focus for the entire duration of the scan, 1-2 images at most will load in Photoshop, otherwise the import window will lock at the "saving image" step.