Photoshop purchased in Australian dollars is actually secretly a conversion from GBP adding extra foreign conversion fees!!!

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  • Problem
  • Updated 7 years ago
Adobe charges $307.00 AUD for Photoshop upgrade to CS6 but only $199.00 USD. I asked them why and was told it was market conditions being a US company and doing business in Australia.

When I informed the Adobe support that Corel also has a similar market and yet there is little difference in price between the two countries, there was no comment unless I wanted to post a 'feature request' on their website.
It is not a feature, nor a request.

I was also charged in GBP conversion from Adobe Dublin, even though there was no mention of purchasing in another currency.

I had only ever agreed to a deduction of $405.00AUD from my credit card!!! (for PS CS6upgrade & Lightroom upgrade).

However I was charged $417.72 instead, and there was a foreign currency conversion added of nearly $12.00.

At no time during any part of my purchase, nor on their website do Adobe say that you will be paying in any other currency, nor dealing with any other currency convertions etc. If so, I would have just gone to the US site and bought a straight out conversion from there for $199US. However, I was not allowed to purchase from the US store!
Photo of gemininine


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  • frustrated

Posted 7 years ago

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This is very misleading and I would suggest you have a case for having this refunded. If your transaction was shown in AUD then that is all you should have had to pay.

Maybe you should take this up with Adobe Australia as advertised prices have to be honored and hidden fees are a big no no