Photoshop: Crashes in 32bit addressing mode.

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  • Updated 7 years ago
  • (Edited)
When I started using CS5, I noticed that one of my favorite filters had disappeared - lighting effects (which annoyingly already only worked in 8-bit mode) was gone!
I called tech support and they told me to switch back to the 32-bit version of CS5.
Now my filter was back - but my Photoshop crashed every five seconds.
I was forced to go back to the 64-bit mode and now every single time I need to use this filter, I'm forced to save my file, shut down Photoshop, re-open it in 32-bit mode, run that single filter and then redo the whole thing again to get back to 64-bit.
I was assured the tech team was working on it... but that was well over a year ago.
Fix it please?
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nina scherenberg

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  • so annyoed!!!

Posted 7 years ago

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Chris Cox

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The crashing was probably due to a bug in a 32 bit driver or another plugin.

It's not exactly a fix, but something that has to be rewritten. The UI code for Lighting Effects was so crufty that we couldn't port it to Cocoa.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I'm assuming you're on mac. Do you have a crash log? That may give a clue why it's crashing.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I explain the plan for Lighting Effects in this topic here:

http://feedback.photoshop.com/photosh...

We can solve your 32bit crashing issue using this topic.
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nina scherenberg

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Hi Jeffrey,
Yes, I'm on a mac.
The 32 bit crashing was simply caused by that version not drawing upon all the available ram. As far as I remember, it was limited to using only 2gigs of memory when I really needed all 16 gigs that my computer has available.
It took me many hours of frustrating calls to India to find that out btw... I'm so glad I found this forum!
If your guys could make a new filter available for the next version of Photoshop that mimicks the Lighting Effects, I would love you forever!
See... the true beauty of that filter is not the drastic moves it does to a flattened layer - it's the things you can do when you overlay that layer as soft light or similar with a few percent. There is no better, more flattering way to set a light mood for an image than by using that filter. And even though I consider myself an expert retoucher, I still find myself going back to it. It's the rubber mallet approach it takes to the highlights and shadows of the original shot that sometimes helps break me out of a rut when I'm trying to find a cool style.
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Chris Cox

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We receive thousands of crash logs every day. Unless you tell us which specific crash log it is (from the crash UUID), or the email address you submitted with the crash - we can't find your specific log.

And please bear in mind that the top crashes are all OS bugs and third party plugin bugs.

Yes, your crash logs are kept in the ~/Library/Logs/Adobe/LogTransport/Archive/... directory.
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nina scherenberg

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All I can find in the Adobe folder is the Installers folder... no idea why the crash logs aren't showing up.
But all the crash reports should have been submitted under the same email:
xajide@yahoo.com
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Chris Cox

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The last crash I found for you is Oct. 6, crashing when reading in the Recently used file list (a file shared with Bridge and other apps). That's a bug that we couldn't figure out until after 12.0.4 and 12.1 had shipped -- where the structure of the .plist file gets corrupted by MacOS code, and there wasn't a good way to test for the resulting problems. It took a while to find a way to reproduce the crash in the first place (thankfully a customer supplied their corrupt file), then more time to find out a way test for the corruption, and figure out all the possible ways the data could get corrupted but still try to read in through the Apple plist parser.

Anyway, quit Photoshop, go to ~/Library/Preferences and trash the file com.adobe.mediabrowser.plist , then relaunch Photoshop. The only thing you'll lose is the list of recently used files in Bridge.
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nina scherenberg

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That crash must have been recently when I was using the 64 bit version.
I followed your instructions but there doesn't seem to be a mediabrowser plist file in that folder.
I have to say though - ever since I switched to 64 bit, Photoshop has been running beautifully and has only crashed a handful of times - mostly when I've been completely overloading it.

For the crashes when I was running the 32 bit version, you'd probably have to go back as far as last year. I was having these problems in the months after I installed the software which was May 2010. (like I said - I just found this forum now... always dealt with your Indian guys over the phone before)
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Chris Cox

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If you can't find the file, then you're looking in the wrong directory.

You need to look in ~/Library/Preferences/ -- the one in your user directory (~ is a unix shortcut for your home directory)

Not /Library/Preferences

And, again, you really can't "overload" Photoshop. If it crashes, something is wrong.