Photoshop : image opens blank (video driver problem)

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  • Problem
  • Updated 5 years ago
  • (Edited)
I have Photoshop CC installed and it works fine for a short period of time, straight from opening. However, after a while, once I open a new image into Photoshop, I cannot see the image in the main work area, even though it shows as open underneath the menu bar and there is a functioning layers palette with the image. I have uninstalled and downloaded again, but the problem persists.
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Michael Phillips

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  • frustrated

Posted 5 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you on Mac or Windows. I would suspect a bad video driver on Windows.
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Chris Cox

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Update your video card driver from the GPU maker's website (not Microsoft, not the system builder).
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Michael Phillips

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Updated both my drivers and it seems to have had a positive response. Fingers crossed. Thank you.