Photoshop CS6: Photoshop Managed Color = dark images on some Epson printers

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I recently bought an expensive Printer and was disappointed that when I printed my images using "Photoshop Manages Color" and follow the steps to use this option the resulting images was muddy and dark. I consulted Epson and they pointed that this is a known Photoshop issue and that I should ask Adobe for resolution. Does anyone know the work around to this problem or am I missing any step to have Photoshop manage the resulting print? I am using Windows 7 and CS6. Thanks..
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Dan Monakil

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Posted 6 years ago

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Chris Cox

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This is not a known Photoshop issue.

Most of the time it's a mistake in the settings specified by the user (wrong profile chosen for the printer and paper type).

And sometimes this is a bug in the printer driver (Epson 3800 and 4800 series), while it works just fine on other printer models by the same manufacturer.

A screenshot of the Photoshop print dialog should help -- since we'll be able to see what settings you've chosen and make sure they match up for your printer and paper type.
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Dan Monakil

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Cris, Thanks for the response. Attached is the Photoshop print dialog. Hope this is the one you are looking for. The Color setting of the image in Photoshop is "North America Prepress 2". Thanks for your help.

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Chris Cox

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That all looks correct (printer, paper types all match, printer driver set to not change anything) -- so the only things remaining would be a bug in the OS, a bad profile, or a bug in the driver.

Since most other printers work (including Epson models), I'd have to guess it's the profile or the driver.
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Dan Monakil

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Chris,
Thanks for the response. I'm working on a new Dell Inspiron and I know the OS is pretty new and I have downloaded all new profiles from Epson website. What is troubling is when I use a cheap Dell printer the output is much better than the new Epson which according to the Epson technicians the big shift in output results was coming from Photoshop programs.
Thanks for your help.
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Guido Koppes

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Hi Chris, apparently you are not using an Mac, I suppose? Even when provided a link from your NLD colleague, I am referred to the App Store, when downloading drivers. I just tried another time and the option in Epson Support is now even disabled. This is point one. Point two is that I have the newest drivers installed and I got those from an update thought the app store. Those drivers are insufficient because they disregard the "PS Manages Colors" setting in the print menu.
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Guido Koppes

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Chris Cox

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Yes, Apple delivers via software update. Third parties deliver via their own websites.

Nothing on that web page says you have to use the out of date drivers that Apple ships with the OS.
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Guido Koppes

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No Chris, and this is getting annoying, the option to download drivers on the Epson Support site is disabled because APPLE delivers ALL the drivers on behalf of Third party Vendors. I suggest, plug in an Mac and see for yourself.
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Chris Cox

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I'm using a Macintosh right now, and have been since 1986.

Apple delivers some drivers, and locks down some driver types (like video card drivers) -- but you can always download newer printer drivers from the third party website.

And I just downloaded MacOS 10.8 drivers for my StylusColorPro printer from Epson's website. Nothing is disabled, MacOS 10.8 is right there in their menu of OS versions on Epson's website.
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Guido Koppes

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If so, Chris, please provide a link to the driver download. Because I can only select the type of printer (InktJet) after which the site stalls / gets unresponsive. These are the correct drivers and other than Apple provides? Thanks.
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Chris Cox

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So for your printer, the OS already has the latest version. They'll post a new one once it's updated. (and really, they've got to fix these color bugs)
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Guido Koppes

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Yeah, when are "they" going to do that? Because I did an investment in an expensive printer and it's worthless.
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Chris Cox

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I don't know when Epson or Apple will fix this. I still don't know for sure which party is responsible (but Epson is most likely, since other models and most other printers are working just fine).
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Guido Koppes

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Well, Chris, someone from Adobe needs to go and talk to someone from Epson on how to fix this. Then someone needs to come up with new drivers and/or software. This means someone at Adobe needs to go talk to another someone from Adobe to begin this proces, instead of sitting behind a computer typing all kinds of stuff. Because this printer is having to wrong drivers and, francly, I am getting fed up with all the guys saying they're sorry and eventually do nothing.
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Chris Cox

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We do talk to Epson, but they move a lot faster when customers tell them about the problem. When we tell them, it goes through several layers of management and frequently gets lost.
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David O'Dell

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I had updated my Mac software to OS X 10.9.3 and my Epson 3800 driver to version 9.22. I printed a photoshop file that I had printed over a year ago and the hues were totally wrong and were extremely dark. After finding no help online I began trying different settings for the profiles in Photoshop's Edit: Assign Profiles and also for the Printer Profile in the print dialog box. While I could never get the colors to look exactly like the output from a year ago, I did get the file to print close to those colors.
The key setting for me after much experimenting was to select the Epson_SP3800_Premium_Canvas_Mat... profile in the Printer Profile setting in the Print Settings window that you open when you start to print the file. For Color Handling I selected: Photoshop Manages Colors: Rendering Intent: Relative Colormetric. In Photoshop's Edit: Assign Profiles I left it with: Working CMYK: U.S. Web Coated (SWOP) v2 (which is the setting I had for the original file I printed on Epson Ultra Premium Presentation Paper MATTE. In the end I had to tweak the colors in Photoshop. I also went in the Photoshop settings to Settings: Paper Configuration and adjusted the Color Density to reduce darkness of ink lay down. Hope this helps someone.