Photoshop CC: Makes my laptop overheat, but no CPU usage

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  • Updated 3 years ago
  • (Edited)
Hi everyone!

I recently upgraded to the brand new Dell XPS Platinum (9530) which is pretty a compact war machine (i7-4702HQ, 16go DDR3, GeForce 750M GT 2go DDR5, 512GB SSD mSata).

But when I open Photoshop CC (even with no document open!), it makes the laptop heating a lot more than it should (and drain down my battery).

There is a capture of my task manager, you'll see that Photoshop isn't ressource hangry enough to make my laptop overheat:

Is there a fix fo it?
Thanks
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Tom Ollier

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Posted 4 years ago

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Chris Cox

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Without a document open, about all Photoshop is doing is creating font previews in a background task (and that can be turned off). And you show Photoshop using 0.1% of the CPU - which couldn't cause your laptop to overheat (that's 7 times less than Firefox is using in that screen shot).

You might have a video driver problem that is causing the GPU to overheat, however. Upgrading the video card driver from the GPU maker's website usually solves such problems.
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Tom Ollier

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Hi Chris!

How can I turn off font previews? Can you explain?

I'm updating my Nvidia drivers, I'll tell if things goes better (or not)!
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Chris Cox

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If it were font previews, it would show CPU time.
But you can try the Type menu -> Font Preview Size -> None.
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PECourtejoie, Champion

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Chris, FYI, this is a HDPI windows laptop. Tom, did can you mention the hack to change the resolution, and double-check that it is totally removed.
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Tom Ollier

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Hi! The hack I use let Photoshop CC beeing rescaled on startup and makes tools panels lot more readable.

It's a .MANIFEST file: http://cjoint.com/?DCBuhmeEBgM

Deleting it strictly doesn't change anything to the heating problem.
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Tom Ollier

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I've updated all my Nvidia drivers to the newest, and disabled font previews, and it changes nothing to overheating (and battery-draining)... any other solution?
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Chris Cox

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No, because other than the video card driver, I don't know what else would be causing your laptop to overheat (unless you have a lot of dust in the fans and heatsinks). You're not showing Photoshop using any significant CPU time - so there must be something else causing the heating / power drain.
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PECourtejoie, Champion

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Chris, it's a brand new laptop, so dust seems unlikely. I would suspect the GPU driver. Do you have contacts with DELL? That laptop is their equivalent of a retina MBP, but with 4K resolution, same GPU. I wonder about the driver version installed on the rMBP in bootcamp mode. Also, the Intel GPU is not a crystalwell one.
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Tom Ollier

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Yeah, it's only 3-4 months old, so I guess there is no dust in the cooling system.
Are you asking Chris or me about contacts with Dell?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...
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Tom Ollier

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My Photoshop System Info:

Version Adobe Photoshop : 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00) x64
Système d'exploitation : Windows 8 64 bits
Version : 6.2
Architecture système : UC Intel Famille :6, modèle :12, niveau :3 avec MMX, SSE Entier, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Nombre de processeurs physiques : 4
Nombre de processeurs logiques : 8
Vitesse du processeur : 2195 MHz
Mémoire intégrée : 16287 Mo
Mémoire libre : 10849 Mo
Mémoire disponible pour Photoshop : 14554 Mo
Mémoire utilisée par Photoshop : 40 %
Taille de la mosaïque d'images : 132K
Niveaux de mémoire cache de l'image : 4
Affichage : 1
Limites d'affichage : haut = 0, gauche = 0, bas = 900, droite = 1600
Dessin OpenGL : Activé.
Anciens GPU OpenGL autorisés : Non détectés.
Mode de dessin OpenGL : Normal
Mode OpenGL normal autorisé : Vrai.
Mode OpenGL avancé autorisé : Vrai.
NumGPUs=1
gpu[0].OGLVersion="3.0"
gpu[0].MemoryMB=2080
gpu[0].RectTextureSize=16384
gpu[0].Renderer="Intel(R) HD Graphics 4600"
gpu[0].RendererID=1046
gpu[0].Vendor="Intel"
gpu[0].VendorID=32902
gpu[0].HasNPOTSupport=1
gpu[0].DriverVersion="10.18.10.3345"
gpu[0].Driver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32"
gpu[0].DriverDate="20131031000000.000000-000"
gpu[0].CompileProgramGLSL=1
gpu[0].TestFrameBuffer=1
gpu[0].OCLSupported=1
gpu[0].OCLVersion="1.2 "
gpu[0].CUDASupported=0
gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Build 10.18.10.3345"
gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[96]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0
Numéro de série : 91198709403270006793
Dossier de l'application : C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\
Chemin des fichiers temporaires : C:\Users\Tom-\AppData\Local\Temp\
Le disque de travail de Photoshop comporte l'E/S asynchrone activé.
Volume(s) de travail :
C:\, 460,9 Go, 58,1 Go libres
Dossier des modules externes obligatoires : C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\
Dossier principal des modules externes : C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

Composants installés :
ACE.dll ACE 2013/07/14-12:09:50 79.543790 79.543790
adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
AdobeLinguistic.dll Adobe Linguisitc Library 7.0.0
AdobeOwl.dll Adobe Owl 2013/03/03-12:10:08 5.0.13 79.533484
AdobePDFL.dll PDFL 2013/03/13-12:09:15 79.499517 79.499517
AdobePIP.dll Adobe Product Improvement Program 7.0.0.1786
AdobeXMP.dll Adobe XMP Core 2013/03/13-12:09:15 79.151481 79.151481
AdobeXMPFiles.dll Adobe XMP Files 2013/03/13-12:09:15 79.151481 79.151481
AdobeXMPScript.dll Adobe XMP Script 2013/03/13-12:09:15 79.151481 79.151481
adobe_caps.dll Adobe CAPS 7,0,0,21
AGM.dll AGM 2013/07/14-12:09:50 79.543790 79.543790
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
aif_core.dll AIF 5.0 79.534508
aif_ocl.dll AIF 5.0 79.534508
aif_ogl.dll AIF 5.0 79.534508
AMTLib.dll AMTLib (64 Bit) 7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50) 1.000000
ARE.dll ARE 2013/07/14-12:09:50 79.543790 79.543790
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2013/07/14-12:09:50 79.543790 79.543790
BIBUtils.dll BIBUtils 2013/07/14-12:09:50 79.543790 79.543790
boost_date_time.dll DVA Product 7.0.0
boost_signals.dll DVA Product 7.0.0
boost_system.dll DVA Product 7.0.0
boost_threads.dll DVA Product 7.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.1.6.30929 2.1.6.30929
CITThreading.dll Adobe CITThreading 2.1.6.30929 2.1.6.30929
CoolType.dll CoolType 2013/07/14-12:09:50 79.543790 79.543790
dvaaudiodevice.dll DVA Product 7.0.0
dvacore.dll DVA Product 7.0.0
dvamarshal.dll DVA Product 7.0.0
dvamediatypes.dll DVA Product 7.0.0
dvaplayer.dll DVA Product 7.0.0
dvatransport.dll DVA Product 7.0.0
dvaunittesting.dll DVA Product 7.0.0
dynamiclink.dll DVA Product 7.0.0
ExtendScript.dll ExtendScript 2013/03/21-12:10:31 79.535742 79.535742
FileInfo.dll Adobe XMP FileInfo 2013/03/19-12:09:02 79.151561 79.151561
filter_graph.dll AIF 5.0 79.534508
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
imslib.dll IMSLib DLL 7.0.0.116
JP2KLib.dll JP2KLib 2013/02/19-12:28:44 79.248139 79.248139
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OMP Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 2.1.2.1785
mediacoreif.dll DVA Product 7.0.0
MPS.dll MPS 2013/03/15-13:25:52 79.535029 79.535029
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.8428
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.8428
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.8428
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
PatchMatch.dll PatchMatch 2013/06/11-12:08:08 79.542390 79.542390
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC CC
Plugin.dll Adobe Photoshop CC CC
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 4.0.1.34
PSArt.dll Adobe Photoshop CC CC
PSViews.dll Adobe Photoshop CC CC
SCCore.dll ScCore 2013/03/21-12:10:31 79.535742 79.535742
ScriptUIFlex.dll ScriptUIFlex 2013/03/21-12:10:31 79.535742 79.535742
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
updaternotifications.dll Adobe Updater Notifications Library 7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 7.0.1.102
WRServices.dll WRServices Mon Feb 25 2013 16:09:10 Build 0.19078 0.19078

Modules externes obligatoires :

3D Studio 14.1 (14.1 x001)
Aérographe 14.1
Aplatissement 14.1 (14.1 x001)
Aquarelle 14.1
Asymétrie 14.1 (14.1 x001)
Barbouillage 14.1
Bas-relief 14.1
BMP 14.1
Camera Raw 8.0
Carrelage 14.1
Chrome 14.1
Cineon 14.1 (14.1 x001)
Cisaillement 14.1
Collada 14.1 (14.1 x001)
CompuServe GIF 14.1
Contour accentué 14.1
Contour déchiré 14.1
Contour encré 14.1
Contour lumineux 14.1
Contour postérisé 14.1
Contraction 14.1
Coordonnées polaires 14.1
Correction de l'objectif 14.1
Couleurs NTSC 14.1 (14.1 x001)
Couteau à palette 14.1
Craie/Fusain 14.1
Craquelure 14.1
Crayon Conté 14.1
Crayon de couleur 14.1
Cristallisation 14.1
Croisillons 14.1
Découpage 14.1
Demi-teintes couleur 14.1
Désentrelacement 14.1
Diagonales 14.1
Dicom 14.1
Dispersion 14.1
Eazel Acquire 14.1 (14.1 x001)
Ecart type 14.1 (14.1 x001)
Effet mosaïque 14.1
Effet pointilliste 14.1
Emballage plastique 14.1
Enregistrer pour le Web 14.1
Entropie 14.1 (14.1 x001)
Eponge 14.1
Etalement 14.1
Extension WIA 14.1 (14.1 x001)
Extrusion 14.1
Fibres 14.1
Filtre Camera Raw 8.0
Filtre Collection d'images 14.1 (14.1 x001)
Filtre Rogner et désincliner les photos 14.1
Flash 3D 14.1 (14.1 x001)
Flou de l'objectif 14.1
Flou optimisé 14.1
Flou radial 14.1
Fluidité 14.1
Format IFF 14.1
Fresque 14.1
Fusain 14.1
Galerie de filtres 14.1
Google Earth 4 14.1 (14.1 x001)
Grain 14.1
Grain photo 14.1
Grand-angle adaptatif 14.1
Halo 14.1
HDRMergeUI 14.1
Insertion filigrane 4.0
JPEG 2000 14.1
Lecture filigrane 4.0
Lueur diffuse 14.1
Matlab Operation 14.1 (14.1 x001)
Maximum 14.1 (14.1 x001)
Médiane 14.1 (14.1 x001)
Mezzo-tinto 14.1
Minimum 14.1 (14.1 x001)
Moteur 3D Photoshop 14.1 (14.1 x001)
Moyenne 14.1 (14.1 x001)
Moyenne 14.1 (14.1 x001)
Multiprocesseur 14.1 (14.1 x001)
Néon 14.1
Noir/Blanc 14.1
Noyau de mesures 14.1 (14.1 x001)
Nuages 14.1 (14.1 x001)
Nuages par différence 14.1 (14.1 x001)
Océan 14.1
Onde 14.1
Ondulation 14.1
OpenEXR 14.1
Papier gaufré 14.1
Papier humide 14.1
Pastels 14.1
Patchwork 14.1
PCX 14.1 (14.1 x001)
Peinture à l'huile 14.1
Photocopie 14.1
Photoshop Touch 14.0
Pinceau à sec 14.1
Pixar 14.1 (14.1 x001)
Placage de texture 14.1
Plâtre 14.1
Plume calligraphique 14.1
PNG 14.1
Point de fuite 14.1
Pointillisme 14.1
Portable Bit Map 14.1 (14.1 x001)
Portée 14.1 (14.1 x001)
Radiance 14.1 (14.1 x001)
Réduction du tremblement 14.1
Réticulation 14.1
Rogner et désincliner les photos 14.1 (14.1 x001)
Routines FastCore 14.1 (14.1 x001)
Routines MMXCore 14.1 (14.1 x001)
Solarisation 14.1 (14.1 x001)
Sommation 14.1 (14.1 x001)
Soufflerie 14.1
Sous-couche 14.1
Sphérisation 14.1
STL 14.1 (14.1 x001)
Sumi-e 14.1
Support de script 14.1
Tampon 14.1
Targa 14.1
Tourbillon 14.1
Tracés vers Illustrator 14.1
Trame de demi-teintes 14.1
Variance 14.1 (14.1 x001)
Variantes 14.1 (14.1 x001)
Verre 14.1
Vitrail 14.1
Wavefront|OBJ 14.1 (14.1 x001)
Wireless Bitmap 14.1 (14.1 x001)
Zigzag 14.1

Dossier des modules externes tiers et facultatifs : SANS

Modules externes dont le chargement a échoué : AUCUN

Flash : SANS
Modules TWAIN installés : AUCUN
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Chris Cox

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First, go install the Photoshop updates. You should be on version 14.2.1.

And check the Task Manager to see if something is using a lot of CPU time (like the sniffer was before Intel put out their driver fixes).
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I'm seeing a newer driver for the Intel(R) HD Graphics 4600

https://downloadcenter.intel.com/Deta...

I would make sure you're using the latest driver.

After you have the latest driver, Try restoring your preferences: http://blogs.adobe.com/crawlspace/201...

If doing both of those doesn't help, select Edit>Preferences>Performance... and click [Advanced Settings...]. Set the Drawing Mode to "Basic" and restart Photoshop.
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Tom Ollier

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It's wath it shows when I run the setup program:

"The driver being installed has not been validated for this computer. Contact the computer's manufacturer for the appropriate driver.

The installation program will stop."

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Antonius

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Only worry when your laptop shuts down due to overheating. I have similar specs and every time I start PS CC or LR the fan starts running wild. I think it is a matter of precaution within the algorithms of the Intel and GPU. I just installed a cool pad (a thing under my laptop with two fans) that significantly reduced the temperature of the my laptop. My son uses it because after playing Dota2 for a while his Dell Inspiron just shuts off due to heat, now the problem is solved. Don't worry too much. Maybe older systems are not that effective in cooling.. Your CPU heat sinks can also be full of dust reducing their effectiveness.