Photoshop Lightroom 3.5-64 bit will not open due to error

  • 2
  • Problem
  • Updated 7 years ago
  • Solved
I've had this program for months and I try to click my desktop icon to open the program and I get an error that says "Adobe Photoshop Lighroom 64-bit has stopped working-- A problem caused the program to stop working correctly. Windows will close the program and notify you IF a solutioin is available." So what do I do in the meantime... I can't open the program! HELP!
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Patricia Blankenship

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  • very frustrated

Posted 7 years ago

  • 2
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Patricia Blankenship

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To add to that, I have restarted my computer and continue to get the same error!
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Rob Cole

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In case its a catalog problem, try holding down the Ctrl key for a while when you click to open Lightroom - see if you get an option to create a new catalog, if so choose that option. If it runs OK with a new catalog and/or a different catalog there may be a problem with the other catalog. If you can't even get that far, you may need to reinstall Lightroom.
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Patricia Blankenship

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I tried the Ctrl key while trying to open the program and it never gave me an option to open a new catalog. I have also uninstalled and reinstalled the program and I continue to get the same error. :(
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TinaC, Tier 3 support engineer

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Please make sure that you didn't drag the actual application file (lightroom.exe) onto your desktop instead of making a shortcut to the application file. The Lightroom application file should be in your Program Files/Adobe/Adobe Photoshop Lightroom 3 folder.
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Patricia Blankenship

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I had a friend of mine check it out. He was able to fix it! He said it was a currupted Preference file and deleted it, and reinstalled. works great.
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Rory Hill

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This seems to be a common problem. Adobe should close this loophole. A corrupted preference file should not stop the program from loading - just go back to defaults and advise the user.