Photoshop: Crashing when I try to open raw files as Smart Objects

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
Photoshop keeps quitting when I try to open raw files as smart objects.
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kris tamburello

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  • frustrated

Posted 7 years ago

  • 1
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Chris Cox

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Do you mean that it is crashing?

Which version of Photoshop are you using? Have you installed all the updates?

Which OS version?
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kris tamburello

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I just purchased and installed CS 5.5.
I also have redownloaded camera raw 6.4.
Nothing seems to work.
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kris tamburello

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Mac OS 10.7.1
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Try updating the OS to 10.7.2.

Update your camera raw. It's now on 6.5: http://adobe.ly/PS-Up-To-Date

Try restoring your Photoshop prefs: http://adobe.ly/PS_Prefs
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Also, please submit your crash reports with your email address and a description of what you're doing: Submitting Crash Reports: http://adobe.ly/gNJWVY
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kris tamburello

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Thanks. Will try as soon as I return home today. Will keep you updated.
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kris tamburello

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I just checked and I've been running OS 10.7.2 as well as using Camera Raw 6.5.

I've submitted my crash report along with my description and email address (krisbizy@hotmail.com)

"Photoshop continues to unexpectedly quit when trying to open raw files are smart objects"
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kris tamburello

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I have also tried numerous times to restore Prefs
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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OK. We'll see if the crash reports are showing up in the system yet.
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David Dobish, Senior QE Photoshop

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Could you please provide your system info? Help:System Info...

This is from within Photoshop.

Email it to ddobish at Adobe dot com

Thank you.
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kris tamburello

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I just emailed you the system info for my desktop.....the problem is happening on both my desktop and laptop.....
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kris tamburello

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I just purged the cache my pref/camera raw and got an image to open