Photoshop: Issue using text tools in CC

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  • Updated 5 years ago
I seem to be having a similar problem but I am not using a tablet and I am using windows 8 on a brand new machine.

Designed a very straight forward poster early in the week consisting of a solid colour with some black text, document size is 43 m so not huge.

I need to edit the text but when I have gone back into the document, selected the text tool, clicked on the text box to amend it, the curser stops flashing and any changes I make are invisible, even to the point that nothing actually happens.

When I click the check/tick sign at the top of the page the amendments become visible.

When I use the mouse scroll to zoom in and out, the rules change size but the document stays the same until I click off it.

I have done a complete re-install but it is exactly the same.

It was fine last week so it seems to be a recent change.

PS CC is completely unusable like this and I have urgent work to do so any help would be most appreciated


Note: This topic was created from a reply on the Photoshop: CS6 / CC Keyboard shortcuts not responding Mavericks MacOS 10.9 topic.
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Peter Whelan

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Posted 5 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Peter, to confirm, you have the 14.2.1 update?

Is your video driver up to date?

Determine what video card you have and go directly to the manufacturers website (nVidia or ATI/AMD) and download the latest driver:

Have you tried restoring your preferences?

Have you tried troubleshooting your fonts?
Troubleshoot fonts:
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Chris Cox

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Windows 8 has some known video driver problems, some of which appear in the text tool, and can be worked around by getting the latest video card drivers from the GPU maker's website (not Microsoft - their drivers are way out of date).
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Peter Whelan

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Hi Jeff

Its a brand new machine bought specifically for CC

I created the document last week using this machine, needed to go back in a couple of days later to edit it and started having all these problems.

I have done a complete re-install with factory settings and it is exactly the same.

I'll work through those suggestions and get back to you.
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David, Official Rep

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Hi Peter,

This is news to me. I would be happy to do a web-hosted screenshare with you in order to better understand the problem and find a potential solutions. Message me back and we can set something up.