Photoshop: Photoshop crashes often on my system and I don't know why

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  • Updated 7 years ago
  • (Edited)
Here's an idea: start working on some decent software. Photoshop is a incredibly buggy piece of crap that crashes every two seconds. I hate you guys for putting us up with this crap only because you have no rivals to force you to actually do your job and put some effort into selling stuff that actually works. Shame on you.
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Photoshop Suxaballs

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  • ready to blow sh*t up

Posted 7 years ago

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PECourtejoie, Champion

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Hello. please cool down, and let's make this more contructive.
What troubleshooting steps have you tried to perform?
Is Photoshop up to date?
What is the version of your operating system?
Are you display drivers updated as well?
Have you tried to run it alone?
When, exactly does it crash? Only when you duplicate a layer?
Did you try to reset your preferences?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Photoshop Suxballs - (classy BTW - you may want to review the community guidelines for the site),

We'll take a look in our crash system to see if we have any reports from you.

As Pierre suggests, crashing "every 2 seconds" indicates you have some sort of unique conflict/issue on your system. I'd definitely try some of the trouble shooting steps he suggests.

Can you post your system info?

Launch Photoshop. Choose Help>System Info...
Note: Photoshop System Info contains and entry with your serial number. Remove the entry prior to posting.
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christoph pfaffenbichler, Champion

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Hats off to you and PECourtejoie for your restraint in the face of such impoliteness and ostensible ignorance.
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Chris Cox

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There are known bugs in the MacOS graphics code that sometimes cause a crash when moving or duplicating a layer. This was in the QuickDraw code used by Photoshop CS4 and earlier versions. I believe it was worst on laptops with switchable graphics, and turning off the automatic GPU switching usually avoided the OS bug.

Photoshop CS5 moved to the Cocoa APIs and avoids this particular problem.
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David Dobish, Senior QE Photoshop

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That's right Chris, Thanks for jogging my memory. If you are on a laptop please try this.

http://www.lancelhoff.com/switching-v...

If that does not work try turning off GPU in Photoshop.

Preferences:Performance panel: Uncheck "Enable Open GL Drawing"
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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BTW - we looked in our crash reporter reports and there are no reports from the email address you're using with your username on this site (n******@gmail.com). Let us know if you submitted them with a different address.

It really helps to track things down if you submit crash reports and include some information in the reports:

Submitting Crash Reports: http://adobe.ly/gNJWVY
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Also, you have no support cases or products registered to your email address either. Please register your product and we'll be happy to assist you further.