Photoshop: Slow to open PDF files.

  • 3
  • Problem
  • Updated 1 month ago
  • Solved
  • (Edited)
Every first time i try to open and rasterize a pdf file in photoshop, there are 4 phases :

- first, the open pdf dialog opens quite fast and shows the thumbnails
- then there's a huge lag, like photoshop is stuck for 10 seconds minimum (never took time to count), nothing happens
- then photoshop wakes up again and i can select wether pdf pages or images
- i rasterize normal speed.

If i do it again, then i have no more delay, which, to me relates to starting some routine for pdf opening in background (even when i restart photoshop, no more delay, only on a fresh computer/session start)

What's really bothering is the moment it takes place : after i see some of the pages/images and before i can select them.

Is there some possibility to make that process happen after, when i validate the pdf process, (before, just on opening, is not a good solution, sometimes, i'll open the wrong pdf). Or some way to have the process asynchronous, like, starting in the background, and when it's ready, then i have access to my conversion.
Photo of Franck Payen

Franck Payen

  • 102 Posts
  • 10 Reply Likes

Posted 7 years ago

  • 3
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 848 Reply Likes
Which version of Photoshop are you using? Have you installed all the updates?

Which OS version are you using?

How large are these PDF files? What do they contain?
Photo of Franck Payen

Franck Payen

  • 102 Posts
  • 10 Reply Likes
Hi Chris. This is Photoshop CS6 via Creative Cloud subscription, so i got all the required updates i guess (13.1.2)
Os is Mac Os X 10.7.5

PDF files, whatever the sizes, sometimes one page, sometimes multiple pages. Sometimes i want to raster the pages, sometimes i want to extract the visuals inside. Really different ways of using.

And, sorry, this problem annoys me from times to times (i dont raster pdfs on a daily basis...), and everytime i post-pone this question :)

I'll restart tomorrow and make a screen record so you can see the problem, and maybe a memory/activity sample
Photo of Melissa Riback

Melissa Riback

  • 2 Posts
  • 0 Reply Likes
I have been having the same problem since upgarding to Photoshop CC - there is a stream of complaints on this same issue on the forum and no response over the last 3 years about it from Adobe. Please guys - there is a clear issue here ...
Photo of Melissa Riback

Melissa Riback

  • 2 Posts
  • 0 Reply Likes
FYI - this is definitely NOT solved ....
Photo of Ron Monteleone

Ron Monteleone

  • 2 Posts
  • 0 Reply Likes
me too, every time i try and open a pdf in photoshop there is either a huge lag time or photoshop just crashes. been happening for years/
Photo of Wandrille Hercule Leroy

Wandrille Hercule Leroy

  • 1 Post
  • 0 Reply Likes
Same problem. I have to force Photoshop to crash so I can at least use another app without having the windows of Photoshop asking me the type of colour or size to rasterize I want which stills open like for ever.
Photo of Blake Hardy

Blake Hardy

  • 1 Post
  • 0 Reply Likes
"Solved"  More like IGNORED
Photo of Richard Valentine

Richard Valentine

  • 2 Posts
  • 2 Reply Likes
Same issue! This is something I do daily and with virtually every design as I move to create digital versions of my Illustrator files in photoshop. This is costing me money and time.. this needs TO BE FIXED.
Photo of Melissa Riback

Melissa Riback

  • 3 Posts
  • 0 Reply Likes
The only way i have found around this is to go edit - purge - all before opening the PDF - this works like 90% of the time. If purge is greyed out then i open a small PSD file, move something in the file and then purge all and close that file before opening the PDF. Only other fix is restarting photoshop before opening the PDF which is a pain.....
Photo of Ron Monteleone

Ron Monteleone

  • 2 Posts
  • 0 Reply Likes
Another solution... are you listing Adobe?
... is to fix the freakin' problem! Jeeze Louise!
Photo of Russ Gray

Russ Gray

  • 11 Posts
  • 0 Reply Likes
Still happening folks .......
Photo of Melissa Riback

Melissa Riback

  • 3 Posts
  • 0 Reply Likes
Pity adobe dont really care ....
Photo of Melissa Riback

Melissa Riback

  • 3 Posts
  • 0 Reply Likes
There is another thread on this here and seems to be a rep dealing with it on that post :
https://feedback.photoshop.com/photoshop_family/topics/photoshop-cc-hangs-when-opening-pdfs?topic-re...

Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15868 Posts
  • 2460 Reply Likes
Can you provide a link to a PDF that is slow to open or causes Photoshop to hang?
Photo of Russ Gray

Russ Gray

  • 11 Posts
  • 0 Reply Likes
Hi Jeffrey, I hate to say this, but there is no specific PDF. For my own case, it can be any PDF; I've tested it and it's even happened with single-page PDFs with just a tiny bit of test type. It happens with large, multi-page, image-heavy PDFs. When it happens, the delay time is the same for 50K or 150MB. Usually about 2 minutes for me or more. It happens when opening PDFs or when placing linked PDFs or replacing smart object content with a PDF. It's really unpredictable when / why it will happen. I try to pay attention but I have seen no pattern yet that indicates an answer as to cause or even circumstances that lead to it.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15446 Posts
  • 2282 Reply Likes
Hi Russ, that makes it sound like system specific issue rather than file/app version specific. I'd expect hundreds/thousands of reports if it were simply a problem PDF file I/O.

It may be permissions related or maybe a problem with specific fonts (or the local font cache).

Have you tried running in a new admin user account? Troubleshoot user permissions
Or any font troubleshooting? Troubleshoot fonts
Photo of Dustin Lee

Dustin Lee

  • 1 Post
  • 0 Reply Likes
I have several pdfs which are slow to load. If you need it, I can give you enough of it. Let me know how I can send it.